@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after,::backdrop{--tw-rotate-x:initial;--tw-rotate-y:initial;--tw-rotate-z:initial;--tw-skew-x:initial;--tw-skew-y:initial;--tw-space-y-reverse:0;--tw-border-style:solid;--tw-shadow:0 0 #0000;--tw-shadow-color:initial;--tw-shadow-alpha:100%;--tw-inset-shadow:0 0 #0000;--tw-inset-shadow-color:initial;--tw-inset-shadow-alpha:100%;--tw-ring-color:initial;--tw-ring-shadow:0 0 #0000;--tw-inset-ring-color:initial;--tw-inset-ring-shadow:0 0 #0000;--tw-ring-inset:initial;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-outline-style:solid;--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial;--tw-ease:initial;--tw-font-weight:initial}}}@layer theme{:root,:host{--font-sans:ui-sans-serif,system-ui,sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";--font-mono:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,"Liberation Mono","Courier New",monospace;--color-red-600:#e40014;--color-green-600:#00a544;--color-blue-500:#3080ff;--color-blue-800:#193cb8;--color-slate-500:#62748e;--color-gray-100:#f3f4f6;--color-gray-200:#e5e7eb;--color-white:#fff;--spacing:.25rem;--text-sm:.875rem;--text-sm--line-height:calc(1.25/.875);--font-weight-medium:500;--radius-sm:.25rem;--radius-md:.375rem;--radius-lg:.5rem;--radius-xl:.75rem;--ease-out:cubic-bezier(0,0,.2,1);--animate-spin:spin 1s linear infinite;--animate-pulse:pulse 2s cubic-bezier(.4,0,.6,1)infinite;--default-transition-duration:.15s;--default-transition-timing-function:cubic-bezier(.4,0,.2,1);--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}@supports (color:lab(0% 0 0)){:root,:host{--color-red-600:lab(48.4493% 77.4328 61.5452);--color-green-600:lab(59.0978% -58.6621 41.2579);--color-blue-500:lab(54.1736% 13.3369 -74.6839);--color-blue-800:lab(30.2514% 27.7853 -70.2699);--color-slate-500:lab(48.0876% -2.03595 -16.5814);--color-gray-100:lab(96.1596% -.0823438 -1.13575);--color-gray-200:lab(91.6229% -.159115 -2.26791)}}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,ui-sans-serif,system-ui,sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,"Liberation Mono","Courier New",monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring{outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab,currentcolor 50%,transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){appearance:button}::file-selector-button{appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.collapse{visibility:collapse}.invisible{visibility:hidden}.visible{visibility:visible}.sr-only{clip-path:inset(50%);white-space:nowrap;border-width:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.absolute{position:absolute}.fixed{position:fixed}.relative{position:relative}.sticky{position:sticky}.container{width:100%}@media (min-width:40rem){.container{max-width:40rem}}@media (min-width:48rem){.container{max-width:48rem}}@media (min-width:64rem){.container{max-width:64rem}}@media (min-width:80rem){.container{max-width:80rem}}@media (min-width:96rem){.container{max-width:96rem}}.mx-auto{margin-inline:auto}.my-4{margin-block:calc(var(--spacing)*4)}.mt-2{margin-top:calc(var(--spacing)*2)}.mt-3{margin-top:calc(var(--spacing)*3)}.mt-4{margin-top:calc(var(--spacing)*4)}.mr-2{margin-right:calc(var(--spacing)*2)}.mb-2{margin-bottom:calc(var(--spacing)*2)}.mb-4{margin-bottom:calc(var(--spacing)*4)}.mb-6{margin-bottom:calc(var(--spacing)*6)}.block{display:block}.contents{display:contents}.flex{display:flex}.grid{display:grid}.hidden{display:none}.inline{display:inline}.inline-block{display:inline-block}.inline-flex{display:inline-flex}.table{display:table}.size-4{width:calc(var(--spacing)*4);height:calc(var(--spacing)*4)}.size-5{width:calc(var(--spacing)*5);height:calc(var(--spacing)*5)}.h-8{height:calc(var(--spacing)*8)}.h-16{height:calc(var(--spacing)*16)}.h-24{height:calc(var(--spacing)*24)}.h-32{height:calc(var(--spacing)*32)}.h-64{height:calc(var(--spacing)*64)}.w-24{width:calc(var(--spacing)*24)}.w-48{width:calc(var(--spacing)*48)}.w-full{width:100%}.flex-shrink{flex-shrink:1}.transform{transform:var(--tw-rotate-x,)var(--tw-rotate-y,)var(--tw-rotate-z,)var(--tw-skew-x,)var(--tw-skew-y,)}.animate-pulse{animation:var(--animate-pulse)}.animate-spin{animation:var(--animate-spin)}.cursor-pointer{cursor:pointer}.grid-cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}.grid-cols-3{grid-template-columns:repeat(3,minmax(0,1fr))}.flex-wrap{flex-wrap:wrap}.items-center{align-items:center}.justify-center{justify-content:center}.gap-4{gap:calc(var(--spacing)*4)}:where(.space-y-2>:not(:last-child)){--tw-space-y-reverse:0;margin-block-start:calc(calc(var(--spacing)*2)*var(--tw-space-y-reverse));margin-block-end:calc(calc(var(--spacing)*2)*calc(1 - var(--tw-space-y-reverse)))}:where(.space-y-4>:not(:last-child)){--tw-space-y-reverse:0;margin-block-start:calc(calc(var(--spacing)*4)*var(--tw-space-y-reverse));margin-block-end:calc(calc(var(--spacing)*4)*calc(1 - var(--tw-space-y-reverse)))}:where(.space-y-6>:not(:last-child)){--tw-space-y-reverse:0;margin-block-start:calc(calc(var(--spacing)*6)*var(--tw-space-y-reverse));margin-block-end:calc(calc(var(--spacing)*6)*calc(1 - var(--tw-space-y-reverse)))}.rounded{border-radius:.25rem}.rounded-full{border-radius:3.40282e38px}.border{border-style:var(--tw-border-style);border-width:1px}.border-gray-200{border-color:var(--color-gray-200)}.bg-blue-800{background-color:var(--color-blue-800)}.bg-gray-100{background-color:var(--color-gray-100)}.bg-gray-200{background-color:var(--color-gray-200)}.object-cover{object-fit:cover}.p-\[13px\]{padding:13px}.text-center{text-align:center}.text-sm{font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height))}.text-\[\#1E40AF\]{color:#1e40af}.text-\[--error\]{color:--error}.text-green-600{color:var(--color-green-600)}.text-red-600{color:var(--color-red-600)}.text-slate-500{color:var(--color-slate-500)}.text-white{color:var(--color-white)}.uppercase{text-transform:uppercase}.italic{font-style:italic}.underline{text-decoration-line:underline}.antialiased{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.shadow{--tw-shadow:0 1px 3px 0 var(--tw-shadow-color,#0000001a),0 1px 2px -1px var(--tw-shadow-color,#0000001a);box-shadow:var(--tw-inset-shadow),var(--tw-inset-ring-shadow),var(--tw-ring-offset-shadow),var(--tw-ring-shadow),var(--tw-shadow)}.outline{outline-style:var(--tw-outline-style);outline-width:1px}.blur{--tw-blur:blur(8px);filter:var(--tw-blur,)var(--tw-brightness,)var(--tw-contrast,)var(--tw-grayscale,)var(--tw-hue-rotate,)var(--tw-invert,)var(--tw-saturate,)var(--tw-sepia,)var(--tw-drop-shadow,)}.filter{filter:var(--tw-blur,)var(--tw-brightness,)var(--tw-contrast,)var(--tw-grayscale,)var(--tw-hue-rotate,)var(--tw-invert,)var(--tw-saturate,)var(--tw-sepia,)var(--tw-drop-shadow,)}.transition{transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}.ease-out{--tw-ease:var(--ease-out);transition-timing-function:var(--ease-out)}.\[archivo\:línea\]{archivo:línea}@media (hover:hover){.hover\:underline:hover{text-decoration-line:underline}}.focus\:not-sr-only:focus{clip-path:none;white-space:normal;width:auto;height:auto;margin:0;padding:0;position:static;overflow:visible}.focus\:absolute:focus{position:absolute}.focus\:top-4:focus{top:calc(var(--spacing)*4)}.focus\:left-4:focus{left:calc(var(--spacing)*4)}.focus\:z-50:focus{z-index:50}.focus\:rounded:focus{border-radius:.25rem}.focus\:bg-white:focus{background-color:var(--color-white)}.focus\:p-2:focus{padding:calc(var(--spacing)*2)}.focus\:text-sm:focus{font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height))}.focus\:font-medium:focus{--tw-font-weight:var(--font-weight-medium);font-weight:var(--font-weight-medium)}.focus-visible\:outline:focus-visible{outline-style:var(--tw-outline-style);outline-width:1px}.focus-visible\:outline-2:focus-visible{outline-style:var(--tw-outline-style);outline-width:2px}.focus-visible\:outline-offset-2:focus-visible{outline-offset:2px}.focus-visible\:outline-blue-500:focus-visible{outline-color:var(--color-blue-500)}}:root{--yellow:#ffe600;--accent:#2d3277;--green:#05a651;--color-danger:#dc2626;--color-warning:#d97706;--chart-blue:#029dff;--chart-purple:#9c27b0;--chart-orange:#fb8c00;--chart-grid:#f0f0f0;--white:#fff;--bg:#fff9d6;--text-900:#171717;--text-800:#1f2937;--text-700:#333;--text-500:#5a5a5a;--muted:#9b9b9b;--text-400:#9ca3af;--accent-light:#eef2ff;--border:#e5e7eb;--radius:10px;--card-shadow:0 10px 30px #1717170f;--glass:#fff9;--radius-sm:8px;--radius-md:12px;--radius-lg:14px;--radius-xl:20px;--radius-full:9999px;--spacing-xs:4px;--spacing-sm:8px;--spacing-md:12px;--spacing-lg:16px;--spacing-xl:20px;--spacing-2xl:40px}html{background:var(--yellow);height:100%}body{-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;min-height:100%;font-family:var(--font-proxima),Arial,sans-serif;background:var(--yellow);color:var(--text-900);margin:0}*,:before,:after{box-sizing:border-box}.frame{max-width:480px;min-height:100vh;padding:var(--spacing-xl)var(--spacing-md)var(--spacing-2xl);flex-direction:column;align-items:stretch;margin:0 auto;display:flex;overflow-x:hidden}.card{background:linear-gradient(180deg,var(--bg),#fff);border-radius:var(--radius-xl);box-shadow:var(--card-shadow);padding:var(--spacing-lg);margin-bottom:var(--spacing-lg);overflow-wrap:anywhere;word-break:break-word;border:1px solid #00000008;max-width:100%;padding-top:25px}.card-results{background:linear-gradient(0deg,var(--bg),#fff);border-radius:var(--radius-xl);box-shadow:var(--card-shadow);padding:var(--spacing-lg);margin-bottom:var(--spacing-lg);border:1px solid #00000008}.card-user-data{background:linear-gradient(180deg,var(--bg),#fff);border-radius:var(--radius-xl);box-shadow:var(--card-shadow);padding:var(--spacing-xs);margin-bottom:var(--spacing-lg);color:var(--text-900);text-align:center;border:1px solid #00000008;font-size:16px;font-weight:700}.app-head{background:linear-gradient(180deg,var(--bg),#fff);border-radius:var(--radius-xl);box-shadow:var(--card-shadow);padding:var(--spacing-lg);margin-bottom:var(--spacing-lg);text-align:center;border:1px solid #00000008}.app-head h1{color:var(--text-900);margin:0;font-size:16px;font-weight:700}.ana-avatar{width:56px;height:56px;color:var(--accent);background:linear-gradient(#fff,#fff0cc);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:20px;font-weight:700;display:flex;overflow:hidden}.ana-avatar__img{object-fit:cover;image-rendering:auto;border-radius:50%;width:100%;height:100%;display:block}.seller-avatar__img{object-fit:cover;image-rendering:auto;border-radius:30%;height:50px;display:block}.bubble-card{border-radius:var(--radius-lg);max-width:84%;color:var(--text-900);background:linear-gradient(#fff,#fffef0);padding:12px 14px;font-size:15px;line-height:1.35;box-shadow:0 10px 30px #0000000f}.user-bubble{border-radius:var(--radius-lg);background:#fff;border:1px solid #0000000a;margin-left:auto;padding:10px}.chat-row{align-items:flex-start;gap:12px;display:flex}.typing-bubble{border-radius:var(--radius-lg);max-width:calc(100% - 80px);color:var(--text-700);background:linear-gradient(#fff,#fffef6);padding:10px 12px;display:inline-block;box-shadow:0 10px 30px #0000000f}.typing-bubble.show{animation:.32s ease-out both fadeInUp}.dots{align-items:center;gap:6px;margin-right:6px;display:inline-flex}.dot{opacity:.25;background:#bfa800;border-radius:50%;width:7px;height:7px;animation:1s infinite jump;transform:translateY(0)}.dot:nth-child(2){animation-delay:.12s}.dot:nth-child(3){animation-delay:.24s}@keyframes jump{0%{opacity:.25;transform:translateY(0)}50%{opacity:1;transform:translateY(-6px)}to{opacity:.25;transform:translateY(0)}}@keyframes fadeInUp{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.agent-card:first-child,.profile-card:first-child{animation-delay:50ms}.agent-card:nth-child(2),.profile-card:nth-child(2){animation-delay:.1s}.agent-card:nth-child(3),.profile-card:nth-child(3){animation-delay:.15s}.agent-card:nth-child(4),.profile-card:nth-child(4){animation-delay:.2s}.agent-card:nth-child(5),.profile-card:nth-child(5){animation-delay:.25s}.agent-card:nth-child(6),.profile-card:nth-child(6){animation-delay:.3s}.loader-dots{align-items:center;gap:6px;display:inline-flex}.loader-dot{opacity:.25;background:#bfa800;border-radius:50%;animation:1s infinite loaderJump;transform:translateY(0)}.loader-dot:nth-child(2){animation-delay:.12s}.loader-dot:nth-child(3){animation-delay:.24s}@keyframes loaderJump{0%{opacity:.25;transform:translateY(0)}50%{opacity:1;transform:translateY(-6px)}to{opacity:.25;transform:translateY(0)}}.loader-spinner,.loader-inline{width:var(--loader-size,24px);height:var(--loader-size,24px);border:2px solid #0000001a;border-top-color:var(--loader-color,var(--accent));border-radius:50%;animation:.8s linear infinite loaderSpin;display:inline-block}.loader-inline{width:var(--loader-size,16px);height:var(--loader-size,16px);vertical-align:middle;border-width:2px;margin-right:8px}@keyframes loaderSpin{to{transform:rotate(360deg)}}.loading-state--section{flex-direction:row;justify-content:center;align-items:center;gap:10px;width:100%;padding:40px 16px;display:flex}.loading-state--page{flex-direction:column;justify-content:center;align-items:center;gap:16px;width:100%;padding:48px 16px;display:flex}.loading-state__text{color:var(--text-500,#6b7280);font-size:14px}.agents-spinner{border:2px solid #0000001a;border-top-color:var(--accent);border-radius:50%;width:20px;height:20px;animation:.8s linear infinite loaderSpin;display:inline-block}.search-input{border-radius:var(--radius-lg);width:100%;max-width:100%;color:var(--text-900);box-sizing:border-box;-webkit-text-size-adjust:100%;background:linear-gradient(#fff,#fff);border:0;outline:none;padding:14px 16px;transition:border-color .2s,box-shadow .2s;box-shadow:0 6px 18px #0000000f;font-size:16px!important}.search-input:focus{border:1px solid var(--accent);outline:none;box-shadow:0 0 0 3px #2c33741a}.search-input.error{border:2px solid #dc2626;box-shadow:0 0 0 3px #dc26261a}.search-input.success{border:2px solid #16a34a;box-shadow:0 0 0 3px #16a34a1a}.input-error-message{color:#dc2626;align-items:center;gap:4px;margin-top:6px;font-size:13px;display:flex}.password-strength{margin-top:8px}.password-strength__bar{background:#e5e7eb;border-radius:999px;width:100%;height:6px;overflow:hidden}.password-strength__fill{border-radius:999px;height:100%;transition:width .3s,background-color .3s}.password-strength__label{margin-top:6px;font-size:12px;font-weight:600}.tooltip{background:var(--text-900);color:#fff;white-space:nowrap;pointer-events:none;z-index:10000;border-radius:6px;padding:6px 10px;font-size:12px;font-weight:500;animation:.15s tooltipFadeIn;box-shadow:0 4px 12px #00000026}.tooltip--top{transform:translate(-50%,-100%)}.tooltip--bottom{transform:translate(-50%)}.tooltip--left{transform:translate(-100%,-50%)}.tooltip--right{transform:translateY(-50%)}@keyframes tooltipFadeIn{0%{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}.input-wrap{border-radius:var(--radius-lg);background:#fff9;padding:10px;box-shadow:0 8px 18px #11111108}.input-label{color:var(--text-500);letter-spacing:.1px;margin-bottom:8px;padding-left:4px;font-size:12px;display:block}.btn-yes{background:var(--green);color:#fff;border-radius:var(--radius-md);cursor:pointer;border:0;flex:1;padding:12px;font-weight:600;transition:transform .12s,box-shadow .12s}.btn-yes:hover{transform:translateY(-2px);box-shadow:0 8px 20px #05a6514d}.btn-no{border-radius:var(--radius-md);cursor:pointer;background:#fff;border:1px solid #0000000f;flex:1;padding:12px}.back-btn{color:var(--text-900);cursor:pointer;background:0 0;border:0;font-size:22px}.steps{flex-direction:column;gap:10px;margin-top:6px;display:flex}.step{border-radius:var(--radius-md);opacity:0;background:linear-gradient(#fff,#fbfbfb);border-left:4px solid #0000000a;padding:12px;transform:translateY(6px);box-shadow:0 8px 20px #11111108}.step.show{opacity:1;transition:all .36s cubic-bezier(.2,.9,.2,1);transform:none}.step strong{color:var(--text-900);margin-bottom:6px;display:block}.step p{color:var(--text-700);margin:0}.clickable-step{border-left-color:var(--accent);cursor:pointer}.clickable-step:active{transform:scale(.995)}.case-card{border-radius:var(--radius-md);cursor:pointer;overflow-wrap:anywhere;word-break:break-word;background:0 0;border:1px solid #1717170a;max-width:100%;padding:12px;transition:transform .12s,box-shadow .12s}.case-card:hover{transform:translateY(-4px);box-shadow:0 12px 30px #1717170f}.case-title{color:var(--text-900);margin-bottom:6px;font-weight:600}.case-meta{color:var(--text-500);font-size:13px}.escalation{flex-direction:column;gap:10px;margin-top:12px;display:flex}.escalation-item{border-radius:var(--radius-md);cursor:default;opacity:0;background:linear-gradient(#fff,#fbfbfb);border-left:4px solid #0000000a;justify-content:space-between;align-items:center;gap:12px;padding:12px;display:flex;transform:translateY(6px);box-shadow:0 8px 20px #11111108}.escalation-item.show{opacity:1;transition:all .36s cubic-bezier(.2,.9,.2,1);transform:none}.escalation-item.clickable{border-left-color:var(--accent);cursor:pointer}.escalation-item.clickable:hover{background:#f4f6ff;transform:translateY(-3px);box-shadow:0 14px 30px #1111110f}.escalation-item .label{color:var(--text-700);font-size:15px;font-weight:600}.escalation-item .sub{color:var(--text-500);margin-top:4px;font-size:13px}.escalation-item .badge{border-radius:var(--radius-full);color:var(--text-900);background:#0000000a;padding:6px 8px;font-size:12px;display:inline-block}.feedback{gap:10px;margin-top:12px;display:flex}.intro-divider{background:linear-gradient(90deg,#17171708,#17171705);border-radius:2px;height:1px;margin:12px 0}.hint{color:var(--text-500);font-size:13px}.chev{color:var(--accent);margin-left:8px;font-size:20px}.upload-progress{flex-direction:column;align-items:flex-start;gap:10px;margin-top:10px;display:flex}.progress-bar{border-radius:var(--radius-md);background:linear-gradient(#f3f3f3,#f8f8f8);width:100%;height:12px;overflow:hidden;box-shadow:inset 0 1px #fff9}.progress-bar__fill{background:linear-gradient(90deg,var(--green),#07b85a);width:0%;height:100%;transition:width .22s linear}.upload-success{border-radius:var(--radius-md);color:#155724;background:linear-gradient(#f0fff4,#ecfff0);border:1px solid #dbeedb;align-items:center;gap:10px;padding:12px;display:flex}.upload-error{color:#b00020;font-weight:600}@media (min-width:720px){.frame{border-radius:18px;margin-top:30px}.card{padding:20px}}.maintenance-container{text-align:center;flex-direction:column;justify-content:center;align-items:center;min-height:100vh;padding:20px;display:flex}.maintenance-card{background:linear-gradient(180deg,var(--bg),#fff);border-radius:var(--radius-xl);box-shadow:var(--card-shadow);border:1px solid #00000008;max-width:400px;padding:40px}.maintenance-icon{margin-bottom:20px;font-size:64px}.maintenance-title{color:var(--text-900);margin-bottom:12px;font-size:24px;font-weight:700}.maintenance-message{color:var(--text-700);font-size:16px;line-height:1.5}.dashboard-layout{background:#f5f5f5;flex-direction:column;min-height:100vh;display:flex}.admin-footer{border-top:1px solid var(--border,#e5e5e5);color:var(--text-400,#999);background:#fff;flex-shrink:0;justify-content:center;align-items:center;gap:10px;padding:16px 24px;font-size:12px;display:flex}.admin-footer__brand{color:var(--text-500,#777);font-weight:600}.admin-footer__divider{color:var(--text-300,#bbb)}.admin-footer__copy{color:var(--text-400,#999)}.dashboard-main{flex:1 0 auto;width:100%;max-width:1200px;margin:0 auto;padding:0 16px 24px}.dashboard-content{grid-template-columns:1fr;gap:16px;display:grid}@media (min-width:768px){.dashboard-main{padding:0 24px 32px}.dashboard-content{grid-template-columns:repeat(2,1fr);gap:20px}.dashboard-card.full-width,.page-header,.dashboard-analytics-section{grid-column:1/-1}}@media (min-width:1024px){.dashboard-main{padding:0 32px 40px}.dashboard-content{grid-template-columns:repeat(3,1fr);gap:24px}}@media (min-width:1280px){.dashboard-content{grid-template-columns:repeat(4,1fr)}}.navbar{z-index:100;background:#fff;border-bottom:1px solid #0000000f;padding:12px 16px;position:sticky;top:0}.navbar-container{justify-content:space-between;align-items:center;gap:16px;max-width:1200px;margin:0 auto;display:flex}.navbar-logo{flex-shrink:0;align-items:center;text-decoration:none;display:flex}.navbar-nav{gap:24px;display:none}@media (min-width:768px){.navbar-nav{display:flex}}.navbar-link{color:var(--text-500);border-bottom:2px solid #0000;padding:8px 0;font-size:14px;font-weight:500;text-decoration:none;transition:all .2s}.navbar-link:hover,.navbar-link.active{color:var(--text-900);border-bottom-color:var(--yellow)}.navbar-nav-group{position:relative}button.navbar-link.navbar-link--dropdown{cursor:pointer;color:var(--text-500);background:0 0;border:none;border-bottom:2px solid #0000;align-items:center;gap:4px;padding:8px 0;font-family:inherit;font-size:14px;font-weight:500;transition:all .2s;display:inline-flex}button.navbar-link.navbar-link--dropdown:hover,button.navbar-link.navbar-link--dropdown.active{color:var(--text-900);border-bottom-color:var(--yellow)}.navbar-link-chevron{flex-shrink:0;transition:transform .2s}.navbar-link-chevron.open{transform:rotate(180deg)}.navbar-submenu{z-index:200;background:#fff;border:1px solid #00000014;border-radius:10px;flex-direction:column;min-width:190px;margin-top:10px;padding:6px;animation:.15s navSubmenuIn;display:flex;position:absolute;top:100%;left:50%;transform:translate(-50%);box-shadow:0 8px 24px #0000001a}@keyframes navSubmenuIn{0%{opacity:0;transform:translate(-50%)translateY(-4px)}to{opacity:1;transform:translate(-50%)translateY(0)}}.navbar-submenu-link{color:var(--text-600);white-space:nowrap;border-radius:6px;padding:9px 14px;font-size:13px;font-weight:500;text-decoration:none;transition:all .15s;display:block}.navbar-submenu-link:hover{color:var(--text-900);background:#f5f5f5}.navbar-submenu-link.active{color:var(--accent);background:#2c33740f;font-weight:600}.navbar-mobile-group{flex-direction:column;display:flex}button.navbar-mobile-link.navbar-mobile-link--dropdown{cursor:pointer;text-align:left;width:100%;color:var(--text-600);background:0 0;border:none;justify-content:space-between;align-items:center;padding:10px 12px;font-family:inherit;font-size:14px;font-weight:500;display:flex}.navbar-mobile-submenu{border-left:2px solid #00000014;flex-direction:column;margin-left:12px;padding-left:16px;display:flex}.navbar-mobile-submenu .navbar-mobile-submenu-link{padding:8px 12px;font-size:13px}.navbar-right{align-items:center;gap:12px;display:flex;position:relative}.navbar-user-btn{cursor:pointer;background:0 0;border:1px solid #00000014;border-radius:40px;align-items:center;gap:8px;padding:6px 12px 6px 6px;font-family:inherit;transition:all .2s;display:flex}.navbar-user-btn:hover{background:#f5f5f5;border-color:#0000001f}.navbar-user-avatar{background:var(--yellow);width:30px;height:30px;color:var(--text-900);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:11px;font-weight:700;display:flex}.navbar-user-avatar-img{object-fit:cover;border-radius:50%;flex-shrink:0;width:30px;height:30px}.navbar-dropdown-avatar-img{object-fit:cover;border-radius:50%;flex-shrink:0;width:36px;height:36px}.navbar-dropdown-email{color:var(--text-500);text-overflow:ellipsis;white-space:nowrap;max-width:200px;font-size:11px;display:block;overflow:hidden}.navbar-dropdown-role{color:var(--yellow);text-transform:uppercase;letter-spacing:.5px;margin-top:2px;font-size:10px;font-weight:600;display:block}.navbar-user-name{color:var(--text-700);text-overflow:ellipsis;white-space:nowrap;max-width:140px;font-size:13px;font-weight:500;overflow:hidden}@media (max-width:640px){.navbar-user-name{display:none}}.navbar-user-chevron{color:var(--text-500);flex-shrink:0;transition:transform .2s}.navbar-user-chevron.open{transform:rotate(180deg)}.navbar-dropdown{z-index:200;background:#fff;border:1px solid #00000014;border-radius:12px;min-width:220px;animation:.15s ease-out dropdownFadeIn;position:absolute;top:calc(100% + 8px);right:0;overflow:hidden;box-shadow:0 8px 30px #0000001f}@keyframes dropdownFadeIn{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.navbar-dropdown-header{align-items:center;gap:10px;padding:14px 16px;display:flex}.navbar-dropdown-avatar{background:var(--yellow);width:36px;height:36px;color:var(--text-900);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:13px;font-weight:700;display:flex}.navbar-dropdown-info{flex-direction:column;min-width:0;display:flex}.navbar-dropdown-name{color:var(--text-900);text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:600;overflow:hidden}.navbar-dropdown-divider{background:#0000000f;height:1px;margin:0}.navbar-dropdown-item{width:100%;color:var(--text-700);cursor:pointer;background:0 0;border:none;align-items:center;gap:10px;padding:12px 16px;font-family:inherit;font-size:14px;font-weight:500;text-decoration:none;transition:all .15s;display:flex}.navbar-dropdown-item:hover{color:var(--text-900);background:#f5f5f5}.navbar-dropdown-item svg{color:var(--text-500);flex-shrink:0}.navbar-dropdown-item:hover svg{color:var(--text-700)}.navbar-dropdown-item-danger{color:#dc2626}.navbar-dropdown-item-danger:hover{color:#b91c1c;background:#fef2f2}.navbar-dropdown-item-danger svg{color:#dc2626}.navbar-dropdown-item-danger:hover svg{color:#b91c1c}.navbar-mobile-btn{cursor:pointer;width:40px;height:40px;color:var(--text-700);background:0 0;border:none;justify-content:center;align-items:center;display:flex}@media (min-width:768px){.navbar-mobile-btn{display:none}.navbar-right{display:flex}}@media (max-width:767px){.navbar-right{display:none}}.navbar-mobile-nav{border-top:1px solid #0000000f;flex-direction:column;margin-top:12px;padding:12px 0;display:none}.navbar-mobile-link{color:var(--text-700);text-align:left;cursor:pointer;background:0 0;border:none;border-radius:8px;align-items:center;gap:8px;width:100%;padding:12px 16px;font-family:inherit;font-size:15px;font-weight:500;text-decoration:none;transition:all .2s;display:flex}.navbar-mobile-link:hover,.navbar-mobile-link.active{background:var(--yellow);color:var(--text-900)}.navbar-mobile-divider{background:#0000000f;height:1px;margin:8px 16px}.navbar-mobile-user{color:var(--text-900);align-items:center;gap:10px;padding:12px 16px;font-size:14px;font-weight:600;display:flex}.navbar-mobile-logout{color:#dc2626}.navbar-mobile-logout:hover{color:#b91c1c;background:#fef2f2}.navbar.open .navbar-mobile-nav{display:flex}.dashboard-footer{text-align:center;background:#fff;border-top:1px solid #0000000f;padding:24px 16px}.dashboard-footer p{color:var(--text-500);margin:0 0 12px;font-size:13px}.dashboard-footer-links{justify-content:center;gap:24px;display:flex}.dashboard-footer-links a{color:var(--accent);font-size:13px;text-decoration:none}.dashboard-footer-links a:hover{text-decoration:underline}.page-header{grid-column:1/-1;justify-content:space-between;align-items:center;gap:12px;padding:24px 0 16px;display:flex}.page-title{color:var(--text-900);flex-wrap:wrap;align-items:center;gap:0;margin:0;font-size:15px;font-weight:600;display:flex}@media (min-width:768px){.page-title{font-size:16px}}.page-title-link{color:var(--text-500);font-family:inherit;font-weight:600;font-size:inherit;cursor:pointer;background:0 0;border:none;padding:0;text-decoration:none;transition:color .2s}.page-title-link:hover{color:var(--accent);text-decoration:underline}.page-title-separator{color:var(--text-500);margin:0 2px;font-weight:400}.page-actions{gap:8px;display:flex}.action-btn{cursor:pointer;background:#fff;border:1px solid #0000000f;border-radius:10px;justify-content:center;align-items:center;width:40px;height:40px;transition:all .2s;display:flex}.action-btn:hover{background:#f5f5f5}.dashboard-card{background:#fff;border:1px solid #0000000a;border-radius:16px;height:fit-content;padding:20px;box-shadow:0 2px 8px #0000000a}.dashboard-card.full-width{grid-column:1/-1}.dashboard-card.col-span-2{grid-column:span 1}@media (min-width:768px){.dashboard-card.col-span-2{grid-column:span 2}}.dashboard-card.col-span-3{grid-column:span 1}@media (min-width:1024px){.dashboard-card.col-span-3{grid-column:span 3}}.card-header-row{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:16px;display:flex}.card-title{color:var(--text-900);margin:0 0 4px;font-size:18px;font-weight:700}.card-title-light{color:#ffffffe6;margin:0 0 12px;font-size:14px;font-weight:600}.card-subtitle{color:var(--text-500);margin:0;font-size:13px}.satisfaction-badge{background:var(--yellow);text-align:center;border-radius:20px;min-width:80px;padding:8px 12px}.satisfaction-value{color:var(--text-900);font-size:16px;font-weight:700;display:block}.satisfaction-label{color:var(--text-700);text-transform:uppercase;letter-spacing:.3px;font-size:9px;font-weight:600;display:block}.stats-row{gap:24px;margin-bottom:16px;display:flex}.stat-item{flex-direction:column;gap:2px;display:flex}.stat-label{color:var(--text-500);text-transform:uppercase;letter-spacing:.3px;font-size:10px;font-weight:600}.stat-value{color:var(--text-900);font-size:15px;font-weight:700}.chart-container{margin-top:8px}.chart-area{height:100px;margin-bottom:8px;position:relative}.chart-svg{width:100%;height:100%}.chart-tooltip{background:var(--text-900);color:#fff;white-space:nowrap;border-radius:8px;padding:6px 10px;font-size:11px;position:absolute;transform:translate(-50%,-100%)}.tooltip-time{font-weight:600;display:block}.tooltip-label{opacity:.8;font-size:10px;display:block}.chart-labels{color:var(--text-500);justify-content:space-between;font-size:10px;display:flex}.update-badge{color:var(--green);white-space:nowrap;background:#05a6511a;border-radius:12px;padding:4px 10px;font-size:11px}.tickets-list{flex-direction:column;gap:12px;margin-bottom:16px;display:flex}.ticket-item{cursor:pointer;background:#fafafa;border:1px solid #0000000a;border-radius:12px;padding:14px;transition:all .2s}.ticket-item:hover{background:#f5f5f5;transform:translate(4px)}.ticket-header{justify-content:space-between;align-items:center;margin-bottom:8px;display:flex}.ticket-company{color:var(--text-900);font-size:14px;font-weight:600}.ticket-status{text-transform:uppercase;letter-spacing:.3px;border-radius:4px;padding:3px 8px;font-size:10px;font-weight:700}.ticket-status-red{color:#dc2626;background:#fee2e2}.ticket-status-blue{color:#2563eb;background:#dbeafe}.ticket-status-green{color:#16a34a;background:#dcfce7}.ticket-description{color:var(--text-500);margin:0 0 10px;font-size:13px;line-height:1.4}.ticket-footer{justify-content:space-between;align-items:center;display:flex}.ticket-agent{color:var(--text-500);align-items:center;gap:6px;font-size:12px;display:flex}.agent-avatar{font-size:14px}.ticket-time{color:var(--muted);font-size:11px}.view-all-btn{width:100%;color:var(--text-700);cursor:pointer;background:0 0;border:1px solid #0000001a;border-radius:10px;padding:12px;font-size:13px;font-weight:500;transition:all .2s}.view-all-btn:hover{background:#f5f5f5}.metrics-row{grid-template-columns:1fr 1fr;gap:12px;display:grid}.metric-card{background:#fff;border:1px solid #0000000a;border-radius:16px;align-items:center;gap:12px;padding:16px;display:flex;box-shadow:0 2px 8px #0000000a}.metric-card-blue{background:linear-gradient(135deg,#eef2ff,#e0e7ff)}.metric-icon{background:#0000000a;border-radius:12px;justify-content:center;align-items:center;width:44px;height:44px;font-size:24px;display:flex}.metric-card-blue .metric-icon{background:#6366f126}.metric-content{flex-direction:column;display:flex}.metric-value{color:var(--text-900);font-size:24px;font-weight:700}.metric-label{color:var(--text-500);text-transform:uppercase;letter-spacing:.3px;font-size:10px;font-weight:600}.resolution-card{background:linear-gradient(135deg,var(--accent),#1e2563);color:#fff}.resolution-value{align-items:baseline;gap:4px;margin-bottom:12px;display:flex}.resolution-number{font-size:48px;font-weight:700}.resolution-unit{opacity:.9;font-size:24px;font-weight:600}.resolution-suffix{opacity:.7;margin-left:4px;font-size:14px}.progress-bar-container{background:#fff3;border-radius:4px;height:8px;margin-bottom:8px;overflow:hidden}.progress-bar-fill{background:var(--yellow);border-radius:4px;height:100%;transition:width .5s}.resolution-target{opacity:.7;margin:0;font-size:12px}.status-card{background:linear-gradient(135deg,#fef3c7,#fde68a);border:none}.status-header{justify-content:space-between;align-items:center;margin-bottom:8px;display:flex}.status-label-small{color:var(--text-700);text-transform:uppercase;letter-spacing:.3px;font-size:10px;font-weight:600}.status-icon{font-size:20px}.status-indicator{align-items:center;gap:8px;display:flex}.status-dot{background:var(--green);border-radius:50%;width:10px;height:10px;animation:2s infinite pulse}@keyframes pulse{50%{opacity:.5}}.status-text{color:var(--text-900);font-size:18px;font-weight:700}.content-section{padding:8px 0}.section-title{color:var(--text-500);letter-spacing:.5px;text-transform:uppercase;font-size:11px;font-weight:600}.small-stats-grid{flex-direction:column;gap:10px;display:flex}.small-stat-card{background:#fff;border:1px solid #0000000a;border-radius:12px;flex-direction:column;gap:4px;padding:16px;display:flex;box-shadow:0 2px 8px #0000000a}.small-stat-card.highlight{border-left:3px solid var(--yellow)}.small-stat-label{color:var(--text-500);text-transform:uppercase;letter-spacing:.3px;font-size:10px;font-weight:600}.small-stat-value{color:var(--text-900);font-size:20px;font-weight:700}.btn{cursor:pointer;border:none;border-radius:10px;justify-content:center;align-items:center;gap:8px;padding:12px 24px;font-family:inherit;font-size:14px;font-weight:600;transition:all .2s;display:flex}.btn:disabled{opacity:.6;cursor:not-allowed}.btn--primary{background:var(--accent);color:#fff;box-shadow:0 2px 8px #2c337433}.btn--primary:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 4px 14px #2c33744d}.btn--secondary{color:var(--text-700);background:#f3f4f6;border:1px solid #00000014}.btn--secondary:hover:not(:disabled){background:#e5e7eb;border-color:#0000001f}.btn--danger{color:#fff;background:#dc2626;box-shadow:0 2px 8px #dc262633}.btn--danger:hover:not(:disabled){background:#b91c1c;transform:translateY(-1px);box-shadow:0 4px 14px #dc26264d}.btn--warning{color:#fff;background:#d97706;box-shadow:0 2px 8px #d9770633}.btn--warning:hover:not(:disabled){background:#b45309;transform:translateY(-1px);box-shadow:0 4px 14px #d977064d}.btn-spinner{border:2px solid #ffffff4d;border-top-color:#fff;border-radius:50%;width:16px;height:16px;animation:.8s linear infinite loaderSpin;display:inline-block}.btn--secondary .btn-spinner{border-color:#00000026;border-top-color:var(--text-700)}.list-container{grid-column:1/-1}.list-toolbar-stack{flex-direction:column;gap:12px;margin-bottom:24px;display:flex}.list-toolbar-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:10px;display:flex}.list-toolbar{background:#fff;border:1px solid #0000000a;border-radius:16px;flex-direction:column;gap:12px;margin-bottom:0;padding:16px 20px;display:flex;box-shadow:0 1px 4px #0000000a}@media (min-width:640px){.list-toolbar{flex-flow:wrap;align-items:center}}.list-search-wrap{flex:1;align-items:center;min-width:200px;display:flex;position:relative}.list-search-icon{color:var(--muted);pointer-events:none;transition:color .2s;position:absolute;left:14px}.list-search-wrap:focus-within .list-search-icon{color:var(--accent)}.list-search-input{width:100%;color:var(--text-900);background:#f9fafb;border:1.5px solid #00000014;border-radius:10px;outline:none;padding:11px 40px 11px 42px;font-family:inherit;font-size:14px;transition:border-color .2s,box-shadow .2s,background .2s}.list-search-input::placeholder{color:var(--muted)}.list-search-input:focus{border-color:var(--accent);background:#fff;box-shadow:0 0 0 3px #2c337414}.list-search-clear{color:var(--text-500);cursor:pointer;background:#0000000f;border:none;border-radius:50%;justify-content:center;align-items:center;padding:4px;line-height:0;transition:background .15s,color .15s;display:flex;position:absolute;right:10px}.list-search-clear:hover{color:var(--text-900);background:#0000001a}.list-filter-select{color:var(--text-900);cursor:pointer;appearance:none;background:#f9fafb url("data:image/svg+xml,%3Csvg width='12' height='8' viewBox='0 0 12 8' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M1 1.5L6 6.5L11 1.5' stroke='%23666' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E") right 12px center no-repeat;border:1.5px solid #00000014;border-radius:10px;outline:none;min-width:140px;padding:11px 36px 11px 16px;font-family:inherit;font-size:14px;transition:border-color .2s,background .2s}.list-filter-select:focus{border-color:var(--accent);background-color:#fff}.list-create-btn{white-space:nowrap;flex-shrink:0}.list-grid-wrapper{transition:opacity .2s}.list-grid-wrapper--loading{opacity:.5;pointer-events:none}.list-table-wrapper{background:#fff;border:1px solid #0000000a;border-radius:14px;transition:opacity .2s;overflow:visible;box-shadow:0 1px 4px #0000000a}.list-table-wrapper--loading{opacity:.5;pointer-events:none}.list-table-scroll{border-radius:14px;overflow-x:auto}.list-table__col--actions{width:48px}.segments-table tbody tr,.escalations-table tbody tr{position:relative}:is(.segments-table tbody tr:has(.kebab-menu__dropdown),.escalations-table tbody tr:has(.kebab-menu__dropdown)){z-index:10}.contacts-table tbody tr{position:relative}.contacts-table tbody tr:has(.kebab-menu__dropdown){z-index:10}.content-row{position:relative}.content-row:has(.kebab-menu__dropdown){z-index:10}.list-row--menu-open{z-index:10;position:relative}.list-error{color:#991b1b;background:#fef2f2;border:1px solid #fecaca;border-radius:14px;align-items:center;gap:16px;padding:20px 24px;font-size:14px;display:flex}.list-error__icon{color:#dc2626;background:#fee2e2;border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;display:flex}.list-error__content{flex:1}.list-error__title{color:#991b1b;margin:0;font-size:14px;font-weight:600}.list-error__message{color:#b91c1c;opacity:.85;margin:2px 0 0;font-size:13px}.list-retry-btn{color:#dc2626;cursor:pointer;white-space:nowrap;background:#fff;border:1px solid #fecaca;border-radius:8px;flex-shrink:0;align-items:center;gap:6px;padding:8px 18px;font-family:inherit;font-size:13px;font-weight:600;transition:background .2s,box-shadow .2s;display:flex}.list-retry-btn:hover{background:#fee2e2;box-shadow:0 2px 6px #dc26261a}.list-empty{text-align:center;background:#fff;border:1px dashed #0000001a;border-radius:16px;padding:56px 20px}.list-empty__icon{color:var(--muted);margin-bottom:12px}.list-empty-title{color:var(--text-900);margin:0 0 4px;font-size:16px;font-weight:600}.list-empty-text{color:var(--text-500);max-width:360px;margin:0 auto;font-size:14px;line-height:1.5}.list-footer{background:#fff;border:1px solid #0000000a;border-radius:14px;margin-top:24px;padding:16px 20px;box-shadow:0 1px 4px #0000000a}.list-pagination-info{text-align:center;color:var(--text-500);font-size:13px}.list-pagination-info strong{color:var(--text-700);font-weight:600}.list-pagination{flex-wrap:wrap;justify-content:center;align-items:center;gap:6px;margin-top:14px;display:flex}.list-page-btn{color:var(--text-700);cursor:pointer;background:#f9fafb;border:1px solid #00000014;border-radius:8px;align-items:center;gap:6px;padding:8px 16px;font-family:inherit;font-size:13px;font-weight:500;transition:all .2s;display:flex}.list-page-btn:hover:not(:disabled){background:#f3f4f6;border-color:#0000001f}.list-page-btn:disabled{opacity:.35;cursor:not-allowed}.list-page-numbers{align-items:center;gap:2px;display:flex}.list-page-num{width:36px;height:36px;color:var(--text-700);cursor:pointer;background:0 0;border:1px solid #0000;border-radius:8px;justify-content:center;align-items:center;font-family:inherit;font-size:13px;font-weight:500;transition:all .15s;display:flex}.list-page-num:hover{background:#f3f4f6}.list-page-num--active{background:var(--accent);color:#fff;border-color:var(--accent);font-weight:700;box-shadow:0 2px 6px #2c337440}.list-page-num--active:hover{background:var(--accent);border-color:var(--accent);color:#fff}.list-page-dots{text-align:center;width:28px;color:var(--muted);letter-spacing:1px;font-size:14px}.form-field{flex-direction:column;gap:6px;display:flex}.form-label{color:var(--text-700);font-size:13px;font-weight:600}.form-label--row{cursor:pointer;align-items:center;gap:8px;display:flex}.form-input{color:var(--text-900);box-sizing:border-box;background:#fafafa;border:1.5px solid #00000014;border-radius:10px;outline:none;width:100%;padding:10px 14px;font-family:inherit;font-size:14px;transition:border-color .2s,box-shadow .2s,background .2s}.form-input:focus{border-color:var(--accent);background:#fff;box-shadow:0 0 0 3px #2c337414}.form-input--error{border-color:#dc2626}.form-input--error:focus{box-shadow:0 0 0 3px #dc26261a}.form-input--short{max-width:120px}.form-textarea{color:var(--text-900);box-sizing:border-box;resize:vertical;background:#fafafa;border:1.5px solid #00000014;border-radius:10px;outline:none;width:100%;min-height:80px;padding:10px 14px;font-family:inherit;font-size:14px;line-height:1.6;transition:border-color .2s,box-shadow .2s,background .2s}.form-textarea:focus{border-color:var(--accent);background:#fff;box-shadow:0 0 0 3px #2c337414}.form-select{color:var(--text-900);cursor:pointer;appearance:none;box-sizing:border-box;background:#fafafa url("data:image/svg+xml,%3Csvg width='12' height='8' viewBox='0 0 12 8' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M1 1.5L6 6.5L11 1.5' stroke='%23666' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E") right 12px center no-repeat;border:1.5px solid #00000014;border-radius:10px;outline:none;width:100%;padding:10px 36px 10px 14px;font-family:inherit;font-size:14px;transition:border-color .2s,background .2s}.form-select:focus{border-color:var(--accent);background-color:#fff}.form-error{color:#dc2626;margin:0;font-size:12px}.form-hint{color:var(--text-400);margin:0;font-size:12px}.form-hint--mb-md{margin-bottom:var(--spacing-md,12px)}.form-hint--mt-sm{margin-top:var(--spacing-sm,8px)}.form-field--mb-sm{margin-bottom:var(--spacing-sm,8px)}.form-actions{justify-content:flex-end;gap:12px;padding-top:8px;display:flex}.form-section{background:#fff;border:1px solid #00000014;border-radius:14px;flex-direction:column;gap:20px;margin:0;padding:24px 20px 20px;display:flex}.form-section__title{color:var(--text-800);margin:0;font-size:14px;font-weight:600}.form-section__note{color:var(--text-400);margin:0 0 16px;font-size:12px;line-height:1.5}.pick-list{border-radius:var(--radius-md,12px);background:var(--surface-50,#fafafa);scrollbar-width:thin;scrollbar-color:#d4d4d4 transparent;border:1.5px solid #00000014;flex-direction:column;gap:10px;max-height:320px;padding:10px;display:flex;overflow-y:auto}.pick-list::-webkit-scrollbar{width:5px}.pick-list::-webkit-scrollbar-track{background:0 0}.pick-list::-webkit-scrollbar-thumb{background:#d4d4d4;border-radius:3px}.pick-list__item{cursor:pointer;text-align:left;box-sizing:border-box;background:#fff;border:1.5px solid #0000;border-radius:10px;width:100%;padding:14px 18px;font-family:inherit;transition:border-color .15s,background .15s,box-shadow .15s;box-shadow:0 1px 3px #0000000f}.pick-list__item:hover{border-color:var(--accent);background:#2c33740a;box-shadow:0 1px 3px #2c33741a}.pick-list__item:focus-visible{border-color:var(--accent);box-shadow:0 0 0 3px rgba(var(--accent-rgb,44,51,116),.15);outline:none}.pick-list__item--selected{border-color:var(--accent);background:#2c33740d;box-shadow:0 1px 3px #2c33741a}.pick-list__item-title{color:var(--text-900);margin:0 0 4px;font-size:14px;font-weight:600;line-height:1.35}.pick-list__item-title:last-child{margin-bottom:0}.pick-list__item-meta{color:var(--text-500);margin:0;font-size:12px;line-height:1.45}.onboarding-selector{gap:6px;max-height:300px}.onboarding-selector__item{color:var(--text-700);-webkit-user-select:none;user-select:none;align-items:center;gap:10px;padding:10px 14px;font-size:13px;display:flex}.onboarding-selector__item--selected{border-color:var(--accent);background:#eef2ff}.onboarding-selector__item--selected:hover{background:#e0e7ff}.onboarding-selector__item input[type=checkbox]{width:15px;min-width:15px;height:15px;accent-color:var(--accent);cursor:pointer;flex-shrink:0}.onboarding-selector__label{flex:1;line-height:1.4}.form-hint-link{font-size:inherit;color:var(--accent);cursor:pointer;background:0 0;border:none;padding:0;font-family:inherit;text-decoration:underline}.form-hint-link:disabled{opacity:.5;cursor:not-allowed}.agent-contents-list{flex-direction:column;gap:4px;display:flex}.agent-contents-list__item{border-radius:var(--radius-sm,8px);background:var(--bg-100);border:1px solid #0000;justify-content:space-between;align-items:center;gap:10px;padding:8px 12px;text-decoration:none;transition:background .12s,border-color .12s;display:flex}.agent-contents-list__item:hover{background:var(--bg-200);border-color:var(--accent)}.agent-contents-list__title{color:var(--text-800);white-space:nowrap;text-overflow:ellipsis;flex:1;font-size:.85rem;overflow:hidden}.agent-contents-list__more{color:var(--accent);cursor:pointer;text-align:left;background:0 0;border:none;padding:6px 0;font-family:inherit;font-size:.8rem;text-decoration:underline}.agent-contents-list__more:hover{opacity:.75}.content-dual-panel{grid-template-columns:1fr 1fr;gap:12px;display:grid}@media (max-width:640px){.content-dual-panel{grid-template-columns:1fr}}.content-dual-panel__col{flex-direction:column;gap:6px;display:flex}.content-dual-panel__col-header{color:var(--text-500);text-transform:uppercase;letter-spacing:.04em;border-bottom:1.5px solid var(--border-100);padding:0 4px 4px;font-size:.75rem;font-weight:600}.content-dual-panel__list{scrollbar-width:thin;flex-direction:column;gap:3px;min-height:120px;max-height:260px;padding:2px;display:flex;overflow-y:auto}.content-dual-panel__list::-webkit-scrollbar{width:4px}.content-dual-panel__list::-webkit-scrollbar-thumb{background:#d4d4d4;border-radius:2px}.content-dual-panel__row{background:var(--bg-50,#fff);border:1px solid var(--border-100);cursor:pointer;text-align:left;border-radius:7px;justify-content:space-between;align-items:center;gap:8px;width:100%;padding:7px 10px;font-family:inherit;transition:background .1s,border-color .1s;display:flex}.content-dual-panel__row:hover{border-color:var(--accent);background:#2c33740a}.content-dual-panel__row--assigned{border-color:var(--accent);background:#2c33740d}.content-dual-panel__row-title{color:var(--text-800);text-overflow:ellipsis;white-space:nowrap;flex:1;font-size:.82rem;line-height:1.3;overflow:hidden}.content-dual-panel__row-remove{color:#dc2626;cursor:pointer;background:#dc26261a;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:18px;height:18px;padding:0;font-family:inherit;font-size:12px;font-weight:700;line-height:1;transition:background .1s;display:flex}.content-dual-panel__row-remove:hover{background:#dc262633}.content-dual-panel__empty{min-height:80px;color:var(--text-400);justify-content:center;align-items:center;font-size:.8rem;font-style:italic;display:flex}.modal-form{background:#fff;border-radius:20px;width:90vw;max-width:480px;padding:32px;animation:.3s modalSlideUp;box-shadow:0 20px 60px #00000026}.modal-form--wide{max-width:600px;max-height:85vh;overflow-y:auto}.modal-form__title{color:var(--text-900);margin:0 0 24px;font-size:20px;font-weight:700}.invite-modal{flex-direction:column;gap:20px;width:100%;max-width:520px;display:flex}.invite-modal__header{align-items:flex-start;gap:14px;display:flex}.invite-modal__icon{width:48px;height:48px;color:var(--accent);background:#eef2ff;border-radius:14px;flex-shrink:0;justify-content:center;align-items:center;display:flex}.invite-modal__title{color:var(--text-900);margin:0 0 2px;font-size:18px;font-weight:700}.invite-modal__subtitle{color:var(--text-500);margin:0;font-size:13px;line-height:1.5}.invite-modal__input-wrap{cursor:text;background:#fafafa;border:1.5px solid #0000001a;border-radius:12px;flex-wrap:wrap;align-items:center;gap:6px;min-height:48px;padding:10px 12px;transition:border-color .2s,box-shadow .2s,background .2s;display:flex}.invite-modal__input-wrap--focus{border-color:var(--accent);background:#fff;box-shadow:0 0 0 3px #2c337414}.invite-modal__email-input.form-input{min-width:160px;box-shadow:none;background:0 0;border:none;flex:1;padding:2px 0}.invite-modal__email-input.form-input:focus{box-shadow:none;border:none}.invite-modal__badge{color:var(--accent);background:#eef2ff;border:1px solid #e0e7ff;border-radius:20px;align-items:center;gap:4px;padding:4px 8px 4px 12px;font-size:13px;font-weight:500;animation:.2s badgeFadeIn;display:inline-flex}.invite-modal__badge-text{text-overflow:ellipsis;white-space:nowrap;max-width:200px;overflow:hidden}.invite-modal__badge-remove{width:18px;height:18px;color:var(--accent);cursor:pointer;background:#2c33741a;border:none;border-radius:9999px;flex-shrink:0;justify-content:center;align-items:center;padding:0;transition:background .15s,color .15s;display:flex}.invite-modal__badge-remove:hover:not(:disabled){background:#2c337433}.invite-modal__hint{color:var(--muted);margin:0;font-size:12px;line-height:1.4}.invite-modal__error{color:#b91c1c;background:#fef2f2;border:1px solid #fecaca;border-radius:10px;align-items:center;gap:8px;padding:10px 14px;font-size:13px;display:flex}.invite-modal__error-icon,.invite-modal__result-icon{flex-shrink:0;margin-top:1px}.invite-modal__result-wrap{flex-direction:column;gap:10px;display:flex}.invite-modal__result{border-radius:12px;align-items:flex-start;gap:10px;padding:12px 16px;font-size:13px;font-weight:500;display:flex}.invite-modal__result--success{color:#166534;background:#f0fdf4;border:1px solid #bbf7d0}.invite-modal__result--error{color:#991b1b;background:#fef2f2;border:1px solid #fecaca}.invite-modal__result-list{margin:4px 0 0;padding-left:16px;font-size:12px;font-weight:400}.invite-modal__result-list-item{margin-bottom:2px}.invite-modal__actions{padding-top:4px}@media (max-width:640px){.invite-modal{border-radius:16px;padding:20px}}.skeleton{background:linear-gradient(90deg,#e5e5e5 25%,#f0f0f0 50%,#e5e5e5 75%) 0 0/200% 100%;border-radius:8px;animation:1.5s infinite shimmer}.skeleton--circle{border-radius:50%}.skeleton--badge{border-radius:12px;width:72px;height:24px}.skeleton--title{width:70%;height:16px}.skeleton--text{width:90%;height:14px}.skeleton--text-short{width:50%;height:14px}.skeleton--small{width:40%;height:12px}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.list-skeleton{flex-direction:column;gap:8px;padding:16px;display:flex}.list-skeleton__row{background:#fff;border:1px solid #0000000d;border-radius:8px;align-items:center;gap:16px;height:52px;padding:0 16px;display:flex}.list-skeleton__col{border-radius:6px;height:14px}.list-skeleton__col--wide{flex:3}.list-skeleton__col--medium{flex:2}.list-skeleton__col--short{flex:1}.list-skeleton__col--action{flex:none;width:32px}.form-row{grid-template-columns:1fr;gap:16px;display:grid}@media (min-width:640px){.form-row{grid-template-columns:1fr 1fr}}@media (min-width:1024px){.form-row--3{grid-template-columns:1fr 1fr 1fr}}.form-required{color:#dc2626;font-weight:400}.form-field--sm{flex:0 0 120px}.form-field--grow{flex:1}.form-modal-body{flex-direction:column;gap:20px;display:flex}.agents-grid{grid-template-columns:1fr;gap:16px;display:grid}@media (min-width:640px){.agents-grid{grid-template-columns:repeat(2,1fr);gap:18px}}@media (min-width:1024px){.agents-grid{grid-template-columns:repeat(3,1fr);gap:20px}}.agents-table{background:#fff;border:1px solid #0000000d;border-radius:16px;overflow:visible;box-shadow:0 1px 4px #0000000a}.agents-table__head{border-radius:16px 16px 0 0;display:none;overflow:hidden}@media (min-width:640px){.agents-table__head{color:var(--text-500);text-transform:uppercase;letter-spacing:.5px;background:#f9fafb;border-bottom:1px solid #0000000f;grid-template-columns:36px minmax(0,1fr) minmax(0,190px) 100px 110px 44px;align-items:center;gap:16px;padding:10px 20px;font-size:11px;font-weight:700;display:grid}}.agent-row{border-bottom:1px solid #0000000a;grid-template-columns:36px minmax(0,1fr) 100px 44px;align-items:center;gap:12px;padding:12px 16px;transition:background .15s;display:grid}.agent-row:first-child{border-radius:16px 16px 0 0}@media (min-width:640px){.agent-row:first-child{border-radius:0}}.agent-row:last-child{border-bottom:none;border-radius:0 0 16px 16px}.agent-row:hover{background:#2c337406}@media (min-width:640px){.agent-row{grid-template-columns:36px minmax(0,1fr) minmax(0,190px) 100px 110px 44px;gap:16px;padding:13px 20px}}.agent-row--skeleton{pointer-events:none}.agent-row__avatar{border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;display:flex;overflow:hidden}.agent-row__avatar-img{object-fit:cover;width:100%;height:100%}.agent-row__avatar-initials{color:var(--text-900);letter-spacing:-.3px;font-size:13px;font-weight:800}.agent-row__info{flex-direction:column;gap:2px;min-width:0;display:flex}.agent-row__name{color:var(--text-900);white-space:nowrap;text-overflow:ellipsis;margin:0;font-size:14px;font-weight:600;line-height:1.3;overflow:hidden}.agent-row__description{color:var(--text-500);white-space:nowrap;text-overflow:ellipsis;margin:0;font-size:12px;line-height:1.4;overflow:hidden}.agent-row__tags{display:none}@media (min-width:640px){.agent-row__tags{flex-wrap:wrap;align-items:center;gap:5px;display:flex}}.agent-row__status{align-items:center;display:flex}.agent-row__date{display:none}@media (min-width:640px){.agent-row__date{color:var(--muted);white-space:nowrap;align-items:center;gap:5px;font-size:12px;display:flex}}.agent-row__actions{justify-content:flex-end;align-items:center;display:flex}.contents-table{background:#fff;border:1px solid #0000000d;border-radius:16px;overflow:visible;box-shadow:0 1px 4px #0000000a}.contents-table__head{border-radius:16px 16px 0 0;display:none;overflow:hidden}@media (min-width:640px){.contents-table__head{color:var(--text-500);text-transform:uppercase;letter-spacing:.5px;background:#f9fafb;border-bottom:1px solid #0000000f;grid-template-columns:36px minmax(0,1fr) minmax(0,190px) 100px 110px 44px;align-items:center;gap:16px;padding:10px 20px;font-size:11px;font-weight:700;display:grid}}.content-row{border-bottom:1px solid #0000000a;grid-template-columns:36px minmax(0,1fr) 100px 44px;align-items:center;gap:12px;padding:12px 16px;transition:background .15s;display:grid}.content-row:last-child{border-bottom:none}.content-row:hover{background:#2c337406}@media (min-width:640px){.content-row{grid-template-columns:36px minmax(0,1fr) minmax(0,190px) 100px 110px 44px;gap:16px;padding:13px 20px}}.content-row--skeleton{pointer-events:none}.content-row__priority{border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;display:flex}.content-row__priority--high{background:#fef2f2}.content-row__priority--medium{background:#fffbeb}.content-row__priority--low{background:#f0fdf4}.content-row__priority-dot{border-radius:50%;flex-shrink:0;width:10px;height:10px}.content-row__priority--high .content-row__priority-dot{background:#dc2626}.content-row__priority--medium .content-row__priority-dot{background:#d97706}.content-row__priority--low .content-row__priority-dot{background:#16a34a}.content-row__info{flex-direction:column;gap:2px;min-width:0;display:flex}.content-row__title{color:var(--text-900);white-space:nowrap;text-overflow:ellipsis;margin:0;font-size:14px;font-weight:600;line-height:1.3;overflow:hidden}.content-row__subtitle{color:var(--text-500);white-space:nowrap;text-overflow:ellipsis;margin:0;font-size:12px;line-height:1.4;overflow:hidden}.content-row__tags{display:none}@media (min-width:640px){.content-row__tags{flex-wrap:wrap;align-items:center;gap:5px;display:flex}}.content-row__status{align-items:center;display:flex}.content-row__date{display:none}@media (min-width:640px){.content-row__date{color:var(--muted);white-space:nowrap;align-items:center;gap:5px;font-size:12px;display:flex}}.content-row__actions{justify-content:flex-end;align-items:center;display:flex}.profiles-table{background:#fff;border:1px solid #0000000d;border-radius:16px;overflow:visible;box-shadow:0 1px 4px #0000000a}.profiles-table__head{display:none}@media (min-width:640px){.profiles-table__head{color:var(--text-500);text-transform:uppercase;letter-spacing:.5px;background:#f9fafb;border-bottom:1px solid #0000000f;grid-template-columns:36px minmax(0,1fr) minmax(0,190px) 100px 110px 44px;align-items:center;gap:16px;padding:10px 20px;font-size:11px;font-weight:700;display:grid}}.profile-row{border-bottom:1px solid #0000000a;grid-template-columns:36px minmax(0,1fr) 100px 44px;align-items:center;gap:12px;padding:12px 16px;transition:background .15s;display:grid}.profile-row:last-child{border-bottom:none}.profile-row:hover{background:#2c337406}@media (min-width:640px){.profile-row{grid-template-columns:36px minmax(0,1fr) minmax(0,190px) 100px 110px 44px;gap:16px;padding:13px 20px}}.profile-row--skeleton{pointer-events:none}.profile-row__avatar{border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;display:flex;overflow:hidden}.profile-row__avatar-img{object-fit:cover;width:100%;height:100%}.profile-row__avatar-initials{color:var(--text-900);letter-spacing:-.3px;font-size:13px;font-weight:800}.profile-row__info{flex-direction:column;gap:2px;min-width:0;display:flex}.profile-row__name{color:var(--text-900);white-space:nowrap;text-overflow:ellipsis;margin:0;font-size:14px;font-weight:600;line-height:1.3;overflow:hidden}.profile-row__email{color:var(--text-500);white-space:nowrap;text-overflow:ellipsis;margin:0;font-size:12px;line-height:1.4;overflow:hidden}.profile-row__role{display:none}@media (min-width:640px){.profile-row__role{align-items:center;display:flex}}.profile-row__status{align-items:center;display:flex}.profile-row__date{display:none}@media (min-width:640px){.profile-row__date{color:var(--muted);white-space:nowrap;align-items:center;gap:5px;font-size:12px;display:flex}}.profile-row__actions{justify-content:flex-end;align-items:center;display:flex}.agent-card{cursor:default;background:#fff;border:1px solid #0000000d;border-radius:16px;flex-direction:column;gap:14px;padding:22px;transition:transform .25s cubic-bezier(.4,0,.2,1),box-shadow .25s cubic-bezier(.4,0,.2,1),border-color .25s;display:flex;position:relative;box-shadow:0 1px 4px #0000000a}.agent-card:before{content:"";background:linear-gradient(90deg,var(--yellow),var(--accent));opacity:0;border-radius:16px 16px 0 0;height:3px;transition:opacity .25s;position:absolute;top:0;left:0;right:0}.agent-card:hover{border-color:#2c33741a;transform:translateY(-4px);box-shadow:0 12px 32px #0000001a}.agent-card:hover:before{opacity:1}.agent-card--skeleton{pointer-events:none}.agent-card--skeleton .agent-card__footer{border-top:none}.agent-card__header{align-items:center;gap:10px;display:flex}.agent-card__avatar{background:linear-gradient(135deg,#fef3c7,#fde68a);border-radius:14px;flex-shrink:0;justify-content:center;align-items:center;width:50px;height:50px;display:flex;overflow:hidden;box-shadow:0 2px 8px #0000000f}.agent-card__avatar-img{object-fit:cover;width:100%;height:100%}.agent-card__avatar-initials{color:var(--text-900);letter-spacing:-.5px;font-size:17px;font-weight:800}.agent-status{letter-spacing:.3px;border-radius:20px;align-items:center;gap:6px;padding:5px 12px;font-size:11px;font-weight:600;display:flex}.agent-status__dot{border-radius:50%;flex-shrink:0;width:6px;height:6px;display:inline-block}.agent-status--active{color:#15803d;background:#dcfce7}.agent-status--inactive{color:#b91c1c;background:#fee2e2}.agent-status--archived{color:#6b7280;background:#f3f4f6}.agent-card__body{flex-direction:column;flex:1;gap:6px;display:flex}.agent-card__name{color:var(--text-900);letter-spacing:-.2px;margin:0;font-size:17px;font-weight:700}.agent-card__description{color:var(--text-700);margin:0;font-size:13px;font-weight:500;line-height:1.45}.agent-card__bio{color:var(--text-500);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:0;font-size:12px;line-height:1.5;display:-webkit-box;overflow:hidden}.agent-card__tags{flex-wrap:wrap;gap:6px;display:flex}.agent-tag{letter-spacing:.1px;border-radius:6px;padding:3px 10px;font-size:11px;font-weight:500}.agent-tag--spec{color:#4338ca;background:#eef2ff}.agent-tag--tone{color:#92400e;background:#fef3c7}.agent-tag--skill{color:#166534;background:#f0fdf4}.agent-card__footer{border-top:1px solid #0000000d;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;padding-top:12px;display:flex}.agent-card__date{color:var(--muted);align-items:center;gap:5px;font-size:11px;display:flex}.agent-card__version{color:var(--text-500);background:#f3f4f6;border-radius:4px;padding:2px 8px;font-size:10px;font-weight:600}.agent-card__department{color:var(--accent);background:#eef2ff;border-radius:4px;padding:2px 8px;font-size:10px;font-weight:600}.agent-card__actions{border-top:1px solid #0000000d;flex-wrap:wrap;gap:8px;padding-top:12px;display:flex}.agent-action-btn{cursor:pointer;white-space:nowrap;border:1px solid #0000;border-radius:8px;flex:1;justify-content:center;align-items:center;gap:5px;padding:7px 14px;font-family:inherit;font-size:12px;font-weight:600;transition:all .2s;display:flex}.agent-action-btn--view{color:#374151;background:#fff;border-color:#d1d5db}.agent-action-btn--view:hover{background:#f3f4f6;border-color:#9ca3af;transform:translateY(-2px);box-shadow:0 4px 12px #00000026}.agent-action-btn--deactivate{color:#92400e;background:#fef3c7;border-color:#fde68a}.agent-action-btn--deactivate:hover{background:#fde68a;border-color:#fcd34d;transform:translateY(-2px);box-shadow:0 4px 12px #92400e26}.agent-action-btn--activate{color:#166534;background:#dcfce7;border-color:#bbf7d0}.agent-action-btn--activate:hover{background:#bbf7d0;border-color:#86efac;box-shadow:0 2px 6px #1665341a}.agent-action-btn--delete{color:#b91c1c;background:#fef2f2;border-color:#fecaca}.agent-action-btn--delete:hover{background:#fee2e2;border-color:#fca5a5;box-shadow:0 2px 6px #b91c1c1f}.kebab-menu{margin-left:auto;position:relative}.kebab-menu__trigger{border-radius:var(--radius-sm);width:36px;min-width:44px;height:36px;min-height:44px;color:var(--text-500);cursor:pointer;background:0 0;border:none;justify-content:center;align-items:center;transition:all .2s;display:flex}.kebab-menu__trigger:hover{color:var(--text-900);background:#0000000f}.kebab-menu__trigger:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.kebab-menu__dropdown{z-index:50;border-radius:var(--radius-md);background:#fff;border:1px solid #00000014;min-width:160px;margin-top:4px;padding:4px;animation:.15s kebabFadeIn;position:absolute;top:100%;right:0;box-shadow:0 8px 24px #0000001f,0 2px 8px #0000000f}.kebab-menu__dropdown--upward{margin-top:0;margin-bottom:4px;animation:.15s kebabFadeInUp;top:auto;bottom:100%}@keyframes kebabFadeInUp{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}@keyframes kebabFadeIn{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.kebab-menu__item{width:100%;color:var(--text-900);border-radius:var(--radius-sm);cursor:pointer;text-align:left;white-space:nowrap;background:0 0;border:none;align-items:center;gap:8px;padding:8px 12px;font-family:inherit;font-size:13px;font-weight:500;transition:background .15s;display:flex}.kebab-menu__item:hover,.kebab-menu__item:focus-visible{background:#0000000d;outline:none}.kebab-menu__item:disabled{opacity:.4;cursor:not-allowed;pointer-events:none}.kebab-menu__item--warning{color:#92400e}.kebab-menu__item--warning:hover{background:#fef3c7}.kebab-menu__item--success{color:#166534}.kebab-menu__item--success:hover{background:#dcfce7}.kebab-menu__item--danger{color:#b91c1c}.kebab-menu__item--danger:hover{background:#fef2f2}.agent-edit-loading{color:var(--text-500);flex-direction:column;justify-content:center;align-items:center;gap:16px;padding:60px 20px;font-size:15px;display:flex}.agents-spinner{border:3px solid #f3f4f6;border-top-color:var(--accent);border-radius:50%;width:36px;height:36px;animation:.8s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.agent-edit-not-found{text-align:center;background:#fff;border:1px dashed #0000001a;border-radius:16px;padding:60px 20px}.agent-edit-not-found__icon{color:var(--muted);margin-bottom:16px}.agent-edit-not-found h2{color:var(--text-900);margin:0 0 8px;font-size:20px;font-weight:700}.agent-edit-not-found p{color:var(--text-500);margin:0 0 24px;font-size:14px}.agent-edit-form{flex-direction:column;gap:24px;display:flex}.agent-edit-alert{border-radius:12px;align-items:center;gap:10px;padding:14px 18px;font-size:14px;font-weight:500;animation:.3s slideDown;display:flex}@keyframes slideDown{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}.agent-edit-alert--error{color:#b91c1c;background:#fef2f2;border:1px solid #fecaca}.agent-edit-alert--success{color:#166534;background:#f0fdf4;border:1px solid #bbf7d0}.agent-edit-avatar-row{align-items:center;gap:12px;display:flex}.agent-edit-avatar-row .form-input{flex:1}.agent-edit-avatar-preview{background:#f3f4f6;border:1px solid #0000000f;border-radius:10px;flex-shrink:0;width:44px;height:44px;overflow:hidden}.agent-edit-avatar-preview img{object-fit:cover;width:100%;height:100%}.agent-edit-meta-info{color:var(--text-500);border-top:1px dashed #0000000f;flex-wrap:wrap;gap:16px;padding-top:8px;font-size:12px;display:flex}.agent-edit-header-info{background:#fff;border:1px solid #0000000f;border-radius:16px;flex-direction:column;gap:10px;padding:18px 24px;display:flex;box-shadow:0 1px 4px #00000008}.agent-edit-header-info__dates{color:var(--text-500);flex-wrap:wrap;gap:20px;font-size:13px;display:flex}.agent-edit-header-info__dates span{align-items:center;gap:6px;display:flex}.agent-edit-header-info__author{color:var(--text-700);align-items:center;gap:6px;font-size:13px;display:flex}.agent-edit-header-info__author strong{color:var(--text-900)}.agent-edit-header-info__id{color:var(--muted);font-size:12px}.agent-edit-header-info__id code{background:#f3f4f6;border-radius:4px;padding:2px 8px;font-family:monospace;font-size:11px}.image-upload{flex-direction:column;gap:8px;max-width:120px;display:inline-flex}.image-upload__preview{cursor:pointer;background:#f9fafb;border:2px dashed #0000001f;border-radius:16px;flex-shrink:0;width:120px;height:120px;transition:border-color .2s,box-shadow .2s;position:relative;overflow:hidden}.image-upload__preview:hover{border-color:var(--accent);box-shadow:0 2px 8px #2c33741a}.image-upload__img{object-fit:cover;object-position:center;width:100%;max-width:100%;height:100%;max-height:100%;display:block}.image-upload__overlay{color:#fff;opacity:0;background:#00000080;flex-direction:column;justify-content:center;align-items:center;gap:4px;font-size:11px;font-weight:600;transition:opacity .2s;display:flex;position:absolute;inset:0}.image-upload__preview:hover .image-upload__overlay{opacity:1}.image-upload__placeholder{width:100%;height:100%;color:var(--muted);flex-direction:column;justify-content:center;align-items:center;gap:6px;font-size:11px;font-weight:500;display:flex}.image-upload__loading{background:#fffc;justify-content:center;align-items:center;display:flex;position:absolute;inset:0}.image-upload__input{display:none}.image-upload__error{color:#dc2626;word-break:break-word;max-width:120px;margin:0;font-size:12px}.confirm-modal-overlay{z-index:9999;justify-content:center;align-items:center;padding:20px;animation:.2s fadeIn;display:flex;position:fixed;inset:0}.confirm-modal-overlay__backdrop{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);cursor:default;z-index:0;background:#0006;border:0;margin:0;padding:0;position:absolute;inset:0}.confirm-modal-overlay>:not(.confirm-modal-overlay__backdrop){z-index:1;position:relative}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.confirm-modal{text-align:center;background:#fff;border-radius:20px;flex-direction:column;align-items:center;gap:16px;width:100%;max-width:420px;padding:32px;animation:.3s modalSlideUp;display:flex;box-shadow:0 20px 60px #00000026}@keyframes modalSlideUp{0%{opacity:0;transform:translateY(20px)scale(.95)}to{opacity:1;transform:translateY(0)scale(1)}}.confirm-modal__icon{border-radius:16px;justify-content:center;align-items:center;width:56px;height:56px;display:flex}.confirm-modal__icon--danger{color:#dc2626;background:#fee2e2}.confirm-modal__icon--warning{color:#d97706;background:#fef3c7}.confirm-modal__icon--info{color:#2563eb;background:#dbeafe}.confirm-modal__title{color:var(--text-900);margin:0;font-size:18px;font-weight:700}.confirm-modal__message{color:var(--text-500);margin:0;font-size:14px;line-height:1.6}.confirm-modal__actions{gap:10px;width:100%;margin-top:8px;display:flex}.confirm-modal__actions .btn{flex:1;justify-content:center}.debug-panel__toggle{z-index:10001;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);cursor:pointer;width:44px;height:44px;color:var(--accent,#2c3374);background:#fffffff2;border:2px solid #2c337433;border-radius:50%;justify-content:center;align-items:center;font-size:16px;transition:all .2s;display:flex;position:fixed;bottom:16px;right:16px;box-shadow:0 4px 16px #0000001f}.debug-panel__toggle:hover{border-color:var(--accent,#2c3374);transform:scale(1.1);box-shadow:0 6px 24px #2c337433}.debug-panel{z-index:10000;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);width:420px;max-width:calc(100vw - 32px);max-height:calc(100vh - 100px);font-family:var(--font-inter,sans-serif);background:#fffffff7;border:1px solid #00000014;border-radius:16px;flex-direction:column;animation:.25s debugPanelIn;display:flex;position:fixed;bottom:70px;right:16px;overflow:hidden;box-shadow:0 16px 48px #00000024,0 0 0 1px #0000000a}@keyframes debugPanelIn{0%{opacity:0;transform:translateY(12px)scale(.96)}to{opacity:1;transform:translateY(0)scale(1)}}.debug-panel__header{border-bottom:1px solid #0000000f;padding:14px 16px 10px}.debug-panel__title{color:#1e1e2e;letter-spacing:.3px;margin:0 0 8px;font-size:13px;font-weight:700}.debug-panel__status-row{flex-wrap:wrap;gap:6px;display:flex}.debug-panel__badge{letter-spacing:.3px;text-transform:uppercase;border-radius:100px;align-items:center;padding:2px 8px;font-size:10px;font-weight:600;display:inline-flex}.debug-panel__badge--ok{color:#15803d;background:#dcfce7}.debug-panel__badge--loading{color:#a16207;background:#fef9c3}.debug-panel__badge--error{color:#dc2626;background:#fee2e2}.debug-panel__tabs{border-bottom:1px solid #0000000f;padding:0 16px;display:flex}.debug-panel__tab{color:#6b7280;cursor:pointer;text-align:center;background:0 0;border:none;border-bottom:2px solid #0000;flex:1;padding:8px 4px;font-size:11px;font-weight:600;transition:all .15s}.debug-panel__tab:hover{color:#1e1e2e}.debug-panel__tab--active{color:var(--accent,#2c3374);border-bottom-color:var(--accent,#2c3374)}.debug-panel__body{max-height:400px;padding:8px 0;overflow-y:auto}.debug-panel__section{padding:0}.debug-panel__empty{text-align:center;color:#9ca3af;margin:0;padding:24px 16px;font-size:12px}.debug-panel__table{border-collapse:collapse;width:100%;font-size:11px}.debug-panel__table tr{border-bottom:1px solid #00000008}.debug-panel__table tr:last-child{border-bottom:none}.debug-panel__table tr:hover{background:#2c337408}.debug-panel__row--highlight{background:#2c33740a!important}.debug-panel__key{color:#374151;white-space:nowrap;vertical-align:top;width:1%;padding:6px 12px 6px 16px;font-weight:600}.debug-panel__custom-tag{color:#7c3aed;vertical-align:middle;text-transform:uppercase;letter-spacing:.4px;background:#ede9fe;border-radius:4px;margin-left:6px;padding:1px 5px;font-size:8px;font-weight:700;display:inline-block}.debug-panel__value{color:#6b7280;word-break:break-all;padding:6px 16px 6px 4px}.debug-panel__value--mono{font-family:SF Mono,Cascadia Code,Fira Code,monospace;font-size:10.5px}.debug-panel__value--truncate{text-overflow:ellipsis;white-space:nowrap;max-width:200px;overflow:hidden}.debug-panel__value--pre{white-space:pre-wrap;font-family:SF Mono,Cascadia Code,Fira Code,monospace;font-size:10px;line-height:1.5}.debug-panel__value--error{color:#dc2626;font-weight:600}@media (max-width:480px){.debug-panel{width:calc(100vw - 24px);max-height:calc(100vh - 80px);bottom:64px;right:12px}.debug-panel__toggle{width:40px;height:40px;bottom:12px;right:12px}}.profiles-grid{grid-template-columns:1fr;gap:16px;display:grid}@media (min-width:640px){.profiles-grid{grid-template-columns:repeat(2,1fr);gap:18px}}@media (min-width:1024px){.profiles-grid{grid-template-columns:repeat(3,1fr);gap:20px}}.profile-card{cursor:default;background:#fff;border:1px solid #0000000d;border-radius:16px;flex-direction:column;gap:14px;padding:22px;transition:transform .25s cubic-bezier(.4,0,.2,1),box-shadow .25s cubic-bezier(.4,0,.2,1),border-color .25s;display:flex;position:relative;box-shadow:0 1px 4px #0000000a}.profile-card:before{content:"";background:linear-gradient(90deg,var(--yellow),var(--accent));opacity:0;border-radius:16px 16px 0 0;height:3px;transition:opacity .25s;position:absolute;top:0;left:0;right:0}.profile-card:hover{border-color:#2c33741a;transform:translateY(-4px);box-shadow:0 12px 32px #0000001a}.profile-card:hover:before{opacity:1}.profile-card--skeleton{pointer-events:none}.profile-card--skeleton .profile-card__footer{border-top:none}.profile-card__header{align-items:center;gap:10px;display:flex}.profile-card__avatar{background:linear-gradient(135deg,#fef3c7,#fde68a);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:50px;height:50px;display:flex;overflow:hidden;box-shadow:0 2px 8px #0000000f}.profile-card__avatar-img{object-fit:cover;width:100%;height:100%}.profile-card__avatar-initials{color:var(--text-900);letter-spacing:-.5px;font-size:17px;font-weight:800}.profile-status{letter-spacing:.3px;border-radius:20px;align-items:center;gap:6px;padding:5px 12px;font-size:11px;font-weight:600;display:flex}.profile-status__dot{border-radius:50%;flex-shrink:0;width:6px;height:6px;display:inline-block}.profile-status--active{color:#15803d;background:#dcfce7}.profile-status--suspended{color:#b91c1c;background:#fee2e2}.profile-card__body{flex-direction:column;gap:4px;display:flex}.profile-card__name{color:var(--text-900);margin:0;font-size:16px;font-weight:700;line-height:1.3}.profile-card__email{color:var(--text-500);text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:13px;line-height:1.4;overflow:hidden}.profile-card__tags{flex-wrap:wrap;gap:6px;display:flex}.profile-tag{letter-spacing:.2px;border-radius:6px;padding:4px 10px;font-size:11px;font-weight:600}.profile-role--admin{color:#5b21b6;background:#ede9fe}.profile-role--agent{color:#1d4ed8;background:#dbeafe}.profile-role--user{color:#4b5563;background:#f3f4f6}.profile-role--super-admin{color:#92400e;background:#fef3c7}.profile-card__footer{color:var(--text-500);justify-content:space-between;align-items:center;font-size:12px;display:flex}.profile-card__date{align-items:center;gap:5px;display:flex}.profile-card__actions{border-top:1px solid #0000000d;flex-wrap:wrap;gap:8px;padding-top:12px;display:flex}.profile-action-btn{cursor:pointer;white-space:nowrap;border:1px solid #0000;border-radius:8px;flex:1;justify-content:center;align-items:center;gap:5px;padding:7px 14px;font-family:inherit;font-size:12px;font-weight:600;transition:all .2s;display:flex}.profile-action-btn--view{color:#374151;background:#fff;border-color:#d1d5db;text-decoration:none}.profile-action-btn--view:hover{background:#f3f4f6;border-color:#9ca3af;transform:translateY(-2px);box-shadow:0 4px 12px #00000026}.profile-action-btn--suspend{color:#92400e;background:#fef3c7;border-color:#fde68a}.profile-action-btn--suspend:hover{background:#fde68a;border-color:#fcd34d;transform:translateY(-2px);box-shadow:0 4px 12px #92400e26}.profile-action-btn--activate{color:#166534;background:#dcfce7;border-color:#bbf7d0}.profile-action-btn--activate:hover{background:#bbf7d0;border-color:#86efac;box-shadow:0 2px 6px #1665341a}.profile-detail{flex-direction:column;grid-column:1/-1;gap:16px;display:flex}.profile-detail__card{background:#fff;border:1px solid #0000000a;border-radius:18px;flex-direction:column;gap:24px;padding:32px;display:flex;box-shadow:0 1px 4px #0000000a}.profile-detail__card--warning{border-left:3px solid var(--warning-border,#f59e0b)}.alert{border-radius:var(--radius-sm,8px);align-items:flex-start;gap:10px;padding:12px 14px;font-size:13px;line-height:1.5;display:flex}.alert--warning{color:#92400e;background:#fffbeb;border:1px solid #fcd34d}.alert--error{color:#991b1b;background:#fef2f2;border:1px solid #fca5a5}.alert--info{color:#1e40af;background:#eff6ff;border:1px solid #93c5fd}.profile-detail__header{align-items:flex-start;gap:20px;display:flex}.profile-detail__avatar{border-radius:20px;flex-shrink:0;justify-content:center;align-items:center;width:80px;height:80px;display:flex;overflow:hidden}.profile-detail__avatar--content{background:linear-gradient(135deg,#dbeafe,#93c5fd)}.profile-detail__avatar--esc-ticket{color:#166534;background:linear-gradient(135deg,#dcfce7,#86efac)}.profile-detail__avatar--esc-redirect{color:#9d174d;background:linear-gradient(135deg,#fce7f3,#f9a8d4)}.profile-detail__avatar--esc-info{color:#3730a3;background:linear-gradient(135deg,#e0e7ff,#a5b4fc)}.profile-detail__avatar--esc-ticket svg [stroke],.profile-detail__avatar--esc-redirect svg [stroke],.profile-detail__avatar--esc-info svg [stroke]{stroke:currentColor}.detail-error-icon{color:var(--color-danger)}.detail-error-icon circle,.detail-error-icon path{stroke:currentColor}.profile-detail__avatar--content svg [stroke]{stroke:currentColor;color:#1e40af}.profile-detail__avatar-img{object-fit:cover;width:100%;height:100%}.profile-detail__avatar-initials{color:#44403c;-webkit-user-select:none;user-select:none;font-size:28px;font-weight:700}.profile-detail__header-actions{flex-shrink:0;gap:8px;display:flex}.profile-detail__header-info{flex:1;min-width:0}.profile-detail__name{color:var(--text-900);margin:0 0 4px;font-size:22px;font-weight:700}.profile-detail__email,.profile-detail__subtitle{color:var(--text-500);margin:0 0 10px;font-size:14px}.profile-detail__badges{flex-wrap:wrap;gap:8px;display:flex}.profile-detail__avatar-edit{flex-shrink:0}.profile-detail__grid{grid-template-columns:1fr 1fr;gap:20px;padding-top:4px;display:grid}.profile-detail__field{flex-direction:column;gap:6px;display:flex}.profile-detail__field--full{grid-column:1/-1}.profile-detail__field--spaced{padding-top:var(--spacing-xs,4px)}.profile-detail__value--pre-wrap{white-space:pre-wrap}.profile-detail__section-heading{color:var(--text-800);border-bottom:1px solid #0000000f;margin:0 0 16px;padding-bottom:12px;font-size:14px;font-weight:600}.commercial-profile-grid{grid-template-columns:repeat(2,1fr);gap:16px 32px;margin-bottom:16px;display:grid}@media (max-width:640px){.commercial-profile-grid{grid-template-columns:1fr}}.commercial-profile-item{flex-direction:row;align-items:flex-start;gap:10px;display:flex}.commercial-profile-item__check{flex-shrink:0;margin-top:2px;line-height:0}.commercial-profile-item__text{display:block}.commercial-profile-item__label{color:var(--text-900);font-size:14px;font-weight:500;line-height:1.4;display:block}.commercial-profile-item__desc{color:var(--text-500);margin-top:2px;font-size:12px;line-height:1.4;display:block}.profile-detail__label{color:var(--muted);text-transform:uppercase;letter-spacing:.5px;font-size:12px;font-weight:600}.profile-detail__value{color:var(--text-900);margin:0;font-size:15px;line-height:1.5}.profile-detail__value--date{color:var(--text-500);align-items:center;gap:6px;font-size:13px;display:flex}.profile-detail__input,.profile-detail__select{color:var(--text-900);box-sizing:border-box;background:#fafafa;border:1.5px solid #0000001a;border-radius:10px;outline:none;width:100%;padding:10px 14px;font-family:inherit;font-size:14px;transition:border-color .2s,box-shadow .2s,background .2s}.profile-detail__input:focus,.profile-detail__select:focus{border-color:var(--accent);background:#fff;box-shadow:0 0 0 3px #2c337414}.profile-detail__input:disabled,.profile-detail__select:disabled{opacity:.6;cursor:not-allowed}.profile-detail__select{cursor:pointer;appearance:none;background-image:url("data:image/svg+xml,%3Csvg width='12' height='8' viewBox='0 0 12 8' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M1 1.5L6 6.5L11 1.5' stroke='%23666' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");background-position:right 12px center;background-repeat:no-repeat;padding-right:36px}.profile-detail__dates{border-top:1px solid #0000000d;grid-template-columns:1fr 1fr;gap:20px;padding-top:12px;display:grid}.profile-detail__actions{border-top:1px solid #0000000d;justify-content:flex-end;gap:10px;padding-top:16px;display:flex}.profile-detail__save-error{color:#b91c1c;background:#fef2f2;border:1px solid #fecaca;border-radius:10px;align-items:center;gap:8px;padding:10px 14px;font-size:13px;display:flex}.profile-detail__success-banner{color:#166534;background:#f0fdf4;border:1px solid #bbf7d0;border-radius:12px;align-items:center;gap:8px;padding:12px 18px;font-size:14px;font-weight:500;animation:.3s fadeIn;display:flex}.profile-detail__back{padding-top:8px}.profile-detail__back-link{color:var(--accent);align-items:center;gap:6px;font-size:14px;font-weight:500;text-decoration:none;transition:opacity .2s;display:inline-flex}.profile-detail__back-link:hover{opacity:.8}.admin-root-error{min-height:60vh;padding:var(--spacing-xl);justify-content:center;align-items:center;display:flex}.profile-detail__error-state{grid-column:1/-1;justify-content:center;width:100%;display:flex}.profile-detail__error-card{text-align:center;box-sizing:border-box;background:#fff;border:1px solid #0000000a;border-radius:18px;flex-direction:column;align-self:center;align-items:center;gap:12px;width:min(100%,480px);max-width:480px;margin-inline:auto;padding:48px 32px;display:flex;box-shadow:0 1px 4px #0000000a}.profile-detail__error-title{color:var(--text-900);margin:0;font-size:18px;font-weight:700}.profile-detail__error-message{color:var(--text-500);max-width:400px;margin:0;font-size:14px}.profile-detail__error-actions{gap:10px;margin-top:8px;display:flex}@media (max-width:700px){.profile-detail__card{padding:24px 18px}.profile-detail__header{text-align:center;flex-direction:column;align-items:center}.profile-detail__badges{justify-content:center}.profile-detail__grid,.profile-detail__dates{grid-template-columns:1fr}}@keyframes badgeFadeIn{0%{opacity:0;transform:scale(.9)}to{opacity:1;transform:scale(1)}}.newaccount-container{background:#f5f5f5;flex-direction:column;justify-content:center;align-items:center;min-height:100vh;padding:24px 16px;display:flex}.newaccount-card{text-align:center;background:#fff;border:1px solid #0000000a;border-radius:20px;flex-direction:column;align-items:center;gap:20px;width:100%;max-width:420px;padding:40px;display:flex;box-shadow:0 8px 30px #00000014}.newaccount-card--form{text-align:left;align-items:stretch;max-width:560px}.newaccount-header{text-align:center;margin-bottom:4px}.newaccount-header-icon{width:56px;height:56px;color:var(--accent);background:linear-gradient(135deg,#eef2ff,#e0e7ff);border-radius:16px;justify-content:center;align-items:center;margin:0 auto 16px;display:flex}.newaccount-title{color:var(--text-900);margin:0 0 8px;font-size:24px;font-weight:700}.newaccount-description{color:var(--text-500);margin:0;font-size:14px;line-height:1.6}.newaccount-error-icon{color:#dc2626;margin-bottom:4px}.newaccount-success-icon{color:#16a34a;margin-bottom:4px}.newaccount-form{flex-direction:column;gap:18px;display:flex}.newaccount-photo-section{flex-direction:column;gap:8px;display:flex}.newaccount-photo-row{align-items:center;gap:12px;display:flex}.newaccount-photo-preview{cursor:pointer;background:#f9fafb;border:2px dashed #0000001f;border-radius:50%;flex-shrink:0;width:80px;height:80px;transition:border-color .2s,box-shadow .2s;position:relative;overflow:hidden}.newaccount-photo-preview:hover{border-color:var(--accent);box-shadow:0 2px 8px #2c33741a}.newaccount-photo-img{object-fit:cover;width:100%;height:100%;display:block}.newaccount-photo-placeholder{width:100%;height:100%;color:var(--muted);flex-direction:column;justify-content:center;align-items:center;gap:4px;font-size:10px;font-weight:500;display:flex}.newaccount-photo-overlay{color:#fff;opacity:0;background:#00000080;border-radius:50%;flex-direction:column;justify-content:center;align-items:center;gap:2px;font-size:10px;font-weight:600;transition:opacity .2s;display:flex;position:absolute;inset:0}.newaccount-photo-preview:hover .newaccount-photo-overlay{opacity:1}.newaccount-photo-remove{color:var(--text-500);cursor:pointer;background:0 0;border:1px solid #00000014;border-radius:8px;align-items:center;gap:4px;padding:6px 12px;font-family:inherit;font-size:12px;font-weight:500;transition:all .15s;display:flex}.newaccount-photo-remove:hover{color:#dc2626;background:#fef2f2;border-color:#fecaca}.newaccount-file-input{display:none}.newaccount-submit-btn{justify-content:center;width:100%;margin-top:4px;padding:14px 24px}@media (max-width:480px){.newaccount-card{padding:28px 20px}}.contents-grid{grid-template-columns:1fr;gap:16px;display:grid}@media (min-width:640px){.contents-grid{grid-template-columns:repeat(2,1fr);gap:18px}}@media (min-width:1024px){.contents-grid{grid-template-columns:repeat(3,1fr);gap:20px}}.content-card{cursor:default;background:#fff;border:1px solid #0000000d;border-radius:16px;flex-direction:column;gap:14px;padding:22px;transition:transform .25s cubic-bezier(.4,0,.2,1),box-shadow .25s cubic-bezier(.4,0,.2,1),border-color .25s;animation:.4s both fadeInUp;display:flex;position:relative;box-shadow:0 1px 4px #0000000a}.content-card:before{content:"";background:linear-gradient(90deg,var(--green),var(--accent));opacity:0;border-radius:16px 16px 0 0;height:3px;transition:opacity .25s;position:absolute;top:0;left:0;right:0}.content-card:hover{border-color:#2c33741a;transform:translateY(-4px);box-shadow:0 12px 32px #0000001a}.content-card:hover:before{opacity:1}.content-card--skeleton{pointer-events:none}.content-card__header{justify-content:space-between;align-items:center;display:flex}.content-card__badges{flex-wrap:wrap;gap:8px;display:flex}.content-status{letter-spacing:.3px;border-radius:20px;padding:4px 10px;font-size:11px;font-weight:600}.content-status--active{color:#15803d;background:#dcfce7}.content-status--draft{color:#92400e;background:#fef3c7}.content-status--archived{color:#6b7280;background:#f3f4f6}.content-priority{letter-spacing:.3px;border-radius:20px;padding:4px 10px;font-size:11px;font-weight:600}.content-priority--high{color:#b91c1c;background:#fee2e2}.content-priority--medium{color:#1d4ed8;background:#dbeafe}.content-priority--low{color:#6b7280;background:#f3f4f6}.content-card__body{flex-direction:column;flex:1;gap:8px;display:flex}.content-card__title{color:var(--text-900);letter-spacing:-.2px;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:0;font-size:16px;font-weight:700;line-height:1.35;display:-webkit-box;overflow:hidden}.content-card__segment{color:var(--accent);background:#2c33740f;border-radius:8px;align-items:center;gap:6px;width:fit-content;padding:4px 10px;font-size:12px;font-weight:500;display:inline-flex}.content-card__keywords{color:var(--text-500);-webkit-line-clamp:1;-webkit-box-orient:vertical;margin:0;font-size:12px;line-height:1.4;display:-webkit-box;overflow:hidden}.content-card__footer{border-top:1px solid #0000000d;flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:10px;padding-top:12px;display:flex}.content-card__meta{flex-wrap:wrap;flex:1;align-items:center;gap:12px;min-width:0;display:flex}.content-card__author,.content-card__date{color:var(--text-500);align-items:flex-start;gap:5px;font-size:11px;display:flex}.content-card__agents-corner{text-align:right;flex-direction:column;flex-shrink:0;align-items:flex-end;gap:2px;max-width:min(48%,200px);margin-left:auto;display:flex}.content-card__agents-corner--empty .content-card__agents-corner-text{color:var(--text-500);font-weight:400}.content-card__agents-corner--multi{background:#2c33741a;border:1px solid #2c337438;border-radius:10px;flex-direction:row;align-items:center;gap:8px;padding:6px 10px}.content-card__agents-multi-count{color:#fff;background:var(--accent,#2c3374);border-radius:999px;justify-content:center;align-items:center;min-width:26px;height:26px;padding:0 6px;font-size:.75rem;font-weight:800;display:inline-flex}.content-card__agents-multi-word{text-transform:uppercase;letter-spacing:.04em;color:var(--accent,#2c3374);font-size:.7rem;font-weight:700}.content-card__agents-corner-text{color:var(--accent,#2c3374);word-break:break-word;font-size:11px;font-weight:600;line-height:1.25}.content-card__agents-corner-text--single{color:var(--text-600,#4b5563);font-weight:500}.segments-table{border-collapse:collapse;width:100%;font-size:14px}.segments-table thead{background:#f9fafb;border-bottom:1px solid #0000000f}.segments-table th{text-align:left;color:var(--text-700);text-transform:uppercase;letter-spacing:.5px;padding:14px 20px;font-size:12px;font-weight:600}.segments-table td{color:var(--text-900);border-bottom:1px solid #0000000a;padding:16px 20px}.segments-table tbody tr{transition:background .15s}.segments-table tbody tr:hover{background:#f9fafb}.segments-table tbody tr:last-child td{border-bottom:none}.segments-table__name{font-weight:600}.segments-table__slug code{color:var(--accent);background:#2c33740f;border-radius:6px;padding:3px 8px;font-family:SF Mono,Monaco,Inconsolata,Fira Mono,monospace;font-size:12px}.segments-table__order{color:var(--text-500);text-align:center}.segments-drag-hint{color:var(--text-400);align-items:center;gap:6px;margin:-12px 0 10px;padding:0 4px;font-size:12px;display:flex}.segments-table__drag-handle{text-align:center;cursor:grab;width:40px;padding:8px 8px 8px 12px!important}.segments-table__drag-handle:active{cursor:grabbing}.segments-drag-icon{color:var(--text-300);transition:color .15s}.segments-row--draggable:hover .segments-drag-icon{color:var(--text-500)}.segments-row--draggable{transition:background .15s,box-shadow .15s}.segments-row--dragging{opacity:.4}.segments-row--drop-above{box-shadow:inset 0 2px 0 0 var(--accent)}.segments-row--drop-below{box-shadow:inset 0 -2px 0 0 var(--accent)}.segments-row--reordering{opacity:.6;pointer-events:none}.segment-status{letter-spacing:.3px;border-radius:20px;align-items:center;gap:6px;padding:4px 10px;font-size:11px;font-weight:600;display:inline-flex}.segment-status--active{color:#15803d;background:#dcfce7}.segment-status--inactive{color:#6b7280;background:#f3f4f6}.segments-table__actions{gap:8px;display:flex}.segments-action-btn{cursor:pointer;width:32px;height:32px;color:var(--text-500);background:#fff;border:1.5px solid #00000014;border-radius:8px;justify-content:center;align-items:center;transition:all .15s;display:flex}.segments-action-btn:hover{transform:translateY(-1px);box-shadow:0 2px 8px #0000001a}.segments-action-btn--edit:hover{color:var(--accent);border-color:var(--accent);background:#2c33740a}.segments-action-btn--disable:hover{color:#92400e;background:#fef3c7;border-color:#f59e0b}.segments-action-btn--enable:hover{color:#15803d;background:#dcfce7;border-color:#22c55e}.segments-action-btn--delete:hover{color:#b91c1c;background:#fee2e2;border-color:#ef4444}@media (max-width:640px){.segments-table th:nth-child(3),.segments-table td:nth-child(3){display:none}.segments-table th,.segments-table td{padding:12px 14px}}.escalations-table{border-collapse:collapse;width:100%;font-size:14px}.escalations-table thead{background:#f9fafb;border-bottom:1px solid #0000000f}.escalations-table th{text-align:left;color:var(--text-700);text-transform:uppercase;letter-spacing:.5px;padding:14px 20px;font-size:12px;font-weight:600}.escalations-table td{color:var(--text-900);border-bottom:1px solid #0000000a;padding:16px 20px}.escalations-table tbody tr{transition:background .15s}.escalations-table tbody tr:hover{background:#f9fafb}.escalations-table tbody tr:last-child td{border-bottom:none}.escalations-table__name{font-weight:600}@media (max-width:640px){.escalations-table th:nth-child(3),.escalations-table td:nth-child(3){display:none}.escalations-table th,.escalations-table td{padding:12px 14px}}.escalation-form__channels{flex-wrap:wrap;gap:16px;display:flex}.escalation-form__checkbox-label{color:var(--text-700);cursor:pointer;align-items:center;gap:6px;font-size:14px;display:flex}.escalation-form__checkbox-label input[type=checkbox]{accent-color:var(--primary-main,#2563eb);width:16px;height:16px}.escalation-form__fields-list{flex-direction:column;gap:8px;display:flex}.escalation-form__field-row{align-items:center;gap:8px;display:flex}.escalation-form__field-type{border:1px solid var(--border-200,#e5e7eb);color:var(--text-700);background:#fff;border-radius:10px;flex:0 0 140px;padding:8px 10px;font-size:13px}.escalation-form__field-var{border:1px solid var(--border-200,#e5e7eb);color:var(--text-700);border-radius:10px;flex:1;padding:8px 10px;font-family:monospace;font-size:13px}.escalation-form__field-var:focus,.escalation-form__field-type:focus{border-color:var(--primary-main,#2563eb);outline:none;box-shadow:0 0 0 3px #2563eb1f}.escalation-form__field-remove{width:32px;height:32px;color:var(--text-400);cursor:pointer;background:0 0;border:none;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;transition:all .15s;display:flex}.escalation-form__field-remove:hover{color:#dc2626;background:#dc262614}.escalation-form__add-field{color:var(--primary-main,#2563eb);border:1px dashed var(--border-200,#e5e7eb);cursor:pointer;background:0 0;border-radius:10px;align-items:center;gap:6px;padding:8px 12px;font-size:13px;transition:all .15s;display:flex}.escalation-form__add-field:hover{border-color:var(--primary-main,#2563eb);background:#2563eb0a}.escalation-slug-hint{margin-top:2px}.escalation-slug-hint code{color:var(--text-400);font-size:12px}.escalation-type-badge{white-space:nowrap;border-radius:999px;padding:3px 10px;font-size:12px;font-weight:500;display:inline-block}.escalation-type-badge--info{color:#2563eb;background:#eff6ff}.escalation-type-badge--zendesk{color:#b45309;background:#fef3c7}.escalation-channels-cell{flex-wrap:wrap;gap:4px;display:flex}.escalation-channel-tag{background:var(--bg-100,#f3f4f6);color:var(--text-600);border-radius:6px;padding:2px 8px;font-size:12px;font-weight:500;display:inline-block}.escalation-no-channels{color:var(--text-400);font-size:13px}.escalation-fields-count{color:var(--text-500);font-size:13px}.esc-create-types,.esc-create-form-wrapper{grid-column:1/-1}.esc-create-types{flex-direction:column;align-items:center;display:flex}.esc-create-types__intro{color:var(--text-600);text-align:center;margin-bottom:20px;font-size:15px}.esc-create-types__grid{flex-wrap:wrap;justify-content:center;align-items:stretch;gap:14px;display:flex}.esc-type-card{text-align:left;cursor:pointer;background:#fff;border:2px solid #00000014;border-radius:14px;grid-template-rows:auto auto;grid-template-columns:36px 1fr;align-items:center;gap:6px 10px;width:210px;padding:18px 16px;font-family:inherit;transition:all .2s;display:grid}.esc-type-card:hover{border-color:var(--accent);transform:translateY(-2px);box-shadow:0 4px 16px #2c33741a}.esc-type-card__icon{width:36px;height:36px;color:var(--accent);background:#f5f5f5;border-radius:9px;grid-area:1/1;justify-content:center;align-items:center;display:flex}.esc-type-card__icon svg{width:20px;height:20px}.esc-type-card:hover .esc-type-card__icon{background:#2c33740f}.esc-type-card__title{color:var(--text-900);grid-area:1/2;margin:0;font-size:14px;font-weight:600}.esc-type-card__desc{color:var(--text-500);grid-area:2/1/auto/-1;margin:0;font-size:11px;line-height:1.4}.esc-create-form-wrapper{width:100%;max-width:680px;margin:0 auto}.esc-create-back{color:var(--text-500);cursor:pointer;background:0 0;border:none;align-items:center;gap:6px;margin-bottom:12px;padding:4px 0;font-family:inherit;font-size:13px;font-weight:500;transition:color .15s;display:inline-flex}.esc-create-back:hover{color:var(--accent)}.esc-create-form{flex-direction:column;gap:24px;display:flex}.esc-tags-input{background:#fafafa;border:1.5px solid #0000001a;border-radius:8px;flex-wrap:wrap;align-items:center;gap:6px;min-height:40px;padding:8px 10px;transition:all .15s;display:flex}.esc-tags-input:focus-within{border-color:var(--accent);background:#fff;box-shadow:0 0 0 3px #2c337414}.esc-tag{background:var(--accent);color:#fff;border-radius:6px;align-items:center;gap:4px;padding:3px 8px;font-size:12px;font-weight:500;display:inline-flex}.esc-tag__remove{color:#ffffffb3;cursor:pointer;background:0 0;border:none;padding:0;display:flex}.esc-tag__remove:hover{color:#fff}.esc-tags-input__field{min-width:100px;color:var(--text-900);background:0 0;border:none;outline:none;flex:1;padding:2px 0;font-family:inherit;font-size:13px}.esc-cf-empty{color:var(--text-400);text-align:center;margin:0;padding:20px;font-size:13px}.esc-cf-card{border:1px solid #00000014;border-radius:10px;margin-bottom:12px;overflow:hidden}.esc-cf-card__header{background:#f9f9f9;border-bottom:1px solid #0000000f;justify-content:space-between;align-items:center;padding:10px 14px;display:flex}.esc-cf-card__number{color:var(--text-600);font-size:12px;font-weight:600}.esc-cf-card__remove{color:var(--text-400);cursor:pointer;background:0 0;border:none;border-radius:4px;justify-content:center;align-items:center;padding:4px;transition:all .15s;display:flex}.esc-cf-card__remove:hover{color:#dc2626;background:#fef2f2}.esc-cf-card__body{padding:14px}.esc-cf-row{align-items:flex-start;gap:12px;display:flex}@media (max-width:600px){.esc-cf-row{flex-direction:column}.esc-field--sm{flex:auto}}.esc-cf-options{border-top:1px solid #0000000f;margin-top:12px;padding-top:12px}.esc-cf-option-row{align-items:center;gap:8px;margin-bottom:6px;display:flex}.esc-cf-option-row .esc-field__input{flex:1}.esc-cf-option-remove{color:var(--text-400);cursor:pointer;background:0 0;border:none;border-radius:4px;flex-shrink:0;justify-content:center;align-items:center;padding:6px;display:flex}.esc-cf-option-remove:hover{color:#dc2626}.esc-cf-add-option{color:var(--accent);cursor:pointer;background:0 0;border:none;margin-top:4px;padding:4px 0;font-family:inherit;font-size:12px;font-weight:500;display:inline-block}.esc-cf-add-option:hover{text-decoration:underline}.esc-cf-add-btn{width:100%;color:var(--text-500);cursor:pointer;background:0 0;border:2px dashed #0000001f;border-radius:10px;justify-content:center;align-items:center;gap:6px;margin-top:4px;padding:12px;font-family:inherit;font-size:13px;font-weight:500;transition:all .15s;display:flex}.esc-cf-add-btn:hover{border-color:var(--accent);color:var(--accent);background:#2c337405}.esc-cf-add-btn--zendesk{color:var(--accent);border-color:#2c337433}.esc-cf-add-btn--zendesk:hover{border-color:var(--accent);background:#2c33740a}.esc-cf-actions{flex-direction:column;gap:8px;margin-top:8px;display:flex}.esc-cf-card__zendesk-badge{color:var(--accent);background:#2c337414;border-radius:4px;align-items:center;gap:4px;padding:2px 6px;font-size:11px;font-weight:600;display:inline-flex}.esc-cf-zendesk-ref{background:#2c33740a;border-radius:6px;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:10px;padding:8px 10px;font-size:12px;display:flex}.esc-cf-zendesk-ref__label{color:var(--text-400)}.esc-cf-zendesk-ref__name{color:var(--text-900);font-weight:600}.esc-cf-zendesk-ref__type,.esc-cf-zendesk-ref__id{color:var(--text-500);background:#0000000f;border-radius:4px;padding:1px 6px}.esc-cf-value-mode{border-top:1px solid #0000000f;padding-top:10px}.esc-cf-value-mode__options{flex-direction:column;gap:4px;margin-top:6px;display:flex}.esc-cf-checkbox-toggle{border-left:2px solid var(--color-primary,#3b82f6);background:#00000008;border-radius:0 4px 4px 0;margin-left:22px;padding:6px 10px}.esc-cf-checkbox-toggle .form-label--row{color:var(--color-text-secondary,#374151);margin-bottom:0;font-weight:500}.esc-cf-options-preview{border-top:1px solid #0000000f;padding-top:10px}.esc-cf-options-preview__list{flex-wrap:wrap;gap:6px;margin-top:6px;display:flex}.esc-cf-options-preview__item{color:var(--text-700);background:#0000000d;border-radius:4px;padding:2px 8px;font-size:12px}.esc-cf-options-preview__item code{color:var(--text-400);margin-left:4px;font-size:11px}.esc-field-picker-overlay{z-index:1000;background:#0006;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.esc-field-picker{background:#fff;border-radius:14px;flex-direction:column;width:100%;max-width:560px;max-height:80vh;display:flex;overflow:hidden;box-shadow:0 20px 60px #0000002e}.esc-field-picker__header{border-bottom:1px solid #00000014;flex-shrink:0;justify-content:space-between;align-items:center;padding:18px 20px 14px;display:flex}.esc-field-picker__title{color:var(--text-900);margin:0;font-size:16px;font-weight:600}.esc-field-picker__close{width:32px;height:32px;color:var(--text-500);cursor:pointer;background:0 0;border:none;border-radius:8px;justify-content:center;align-items:center;transition:background .15s,color .15s;display:flex}.esc-field-picker__close:hover{color:var(--text-900);background:#0000000f}.esc-field-picker__search{border-bottom:1px solid #0000000f;flex-shrink:0;padding:12px 16px}.esc-field-picker__search .form-input{margin:0}.esc-field-picker__list{flex:1;padding:8px;overflow-y:auto}.esc-field-picker__empty{text-align:center;color:var(--text-400);padding:32px 16px;font-size:13px}.esc-field-picker__item{text-align:left;cursor:pointer;background:0 0;border:none;border-radius:8px;flex-direction:column;gap:2px;width:100%;padding:10px 12px;font-family:inherit;transition:background .12s;display:flex}.esc-field-picker__item:hover:not(:disabled){background:#2c33740d}.esc-field-picker__item--disabled{opacity:.5;cursor:not-allowed}.esc-field-picker__item-main{align-items:center;gap:8px;display:flex}.esc-field-picker__item-name{color:var(--text-900);flex:1;font-size:13px;font-weight:500}.esc-field-picker__item-type{color:var(--text-400);background:#0000000f;border-radius:4px;padding:1px 6px;font-size:11px}.esc-field-picker__item-badge{color:var(--accent);background:#2c33741a;border-radius:4px;padding:1px 7px;font-size:11px;font-weight:600}.esc-field-picker__item-badge--warn{color:#c2410c;background:#ea580c1a}.esc-field-picker__item-opts{color:var(--text-400);font-size:11px}.esc-field-picker__item-desc{color:var(--text-400);font-size:11px;line-height:1.4}.rte-wrapper{background:#fafafa;border:1.5px solid #0000001a;border-radius:8px;transition:border-color .15s,box-shadow .15s;overflow:hidden}.rte-wrapper:focus-within{border-color:var(--accent);background:#fff;box-shadow:0 0 0 3px #2c337414}.rte-wrapper--disabled{opacity:.6;pointer-events:none}.rte-toolbar{background:#f5f5f5;border-bottom:1px solid #00000014;flex-wrap:wrap;gap:2px;padding:6px 8px;display:flex}.rte-btn{width:30px;height:28px;color:var(--text-600);cursor:pointer;background:0 0;border:none;border-radius:4px;justify-content:center;align-items:center;font-family:inherit;font-size:13px;font-weight:600;transition:all .12s;display:flex}.rte-btn:hover{color:var(--text-900);background:#0000000f}.rte-btn--active,.rte-btn--active:hover{background:var(--accent);color:#fff}.rte-separator{background:#0000001a;align-self:center;width:1px;height:20px;margin:4px}.rte-link-wrap{position:relative}.rte-link-popover{z-index:200;background:#fff;border:1.5px solid #0000001f;border-radius:8px;flex-direction:column;gap:8px;min-width:280px;padding:12px;display:flex;position:absolute;top:calc(100% + 6px);left:0;box-shadow:0 4px 16px #0000001f}.rte-link-label{color:var(--text-600);font-size:12px;font-weight:600}.rte-link-input{width:100%;color:var(--text-900);box-sizing:border-box;border:1.5px solid #00000026;border-radius:6px;outline:none;padding:6px 10px;font-size:13px;transition:border-color .15s}.rte-link-input:focus{border-color:var(--accent);box-shadow:0 0 0 3px #2c337414}.rte-link-actions{justify-content:flex-end;gap:6px;display:flex}.rte-link-apply,.rte-link-remove,.rte-link-cancel{cursor:pointer;border:none;border-radius:6px;padding:5px 12px;font-size:12px;font-weight:600;transition:all .12s}.rte-link-apply{background:var(--accent);color:#fff}.rte-link-apply:hover{opacity:.9}.rte-link-remove{color:#b91c1c;background:#fee2e2}.rte-link-remove:hover{background:#fecaca}.rte-link-cancel{color:var(--text-500);background:0 0;border:1px solid #0000001a}.rte-link-cancel:hover{background:#0000000a}.rte-content{min-height:150px;color:var(--text-900);outline:none;padding:12px 14px;font-size:14px;line-height:1.6}.rte-content p{margin:0 0 8px}.rte-content p:last-child{margin-bottom:0}.rte-content h2{margin:12px 0 8px;font-size:18px}.rte-content h3{margin:10px 0 6px;font-size:15px}.rte-content a{color:var(--accent);text-decoration:underline}.rte-content ul,.rte-content ol{margin:8px 0;padding-left:24px}.rte-content hr{border:none;border-top:1px solid #0000001a;margin:12px 0}.rte-content p.is-editor-empty:first-child:before{content:attr(data-placeholder);float:left;color:var(--text-300);pointer-events:none;height:0}.escalation-type-badge--redirect{color:#059669;background:#ecfdf5}.escalation-type-badge--whatsapp{color:#15803d;background:#dcfce7}.profile-detail__avatar--esc-whatsapp{color:#15803d;stroke:#15803d;background:linear-gradient(135deg,#dcfce7 0%,#bbf7d0 100%)}.wa-char-budget{background:var(--surface-1,#f8f9fa);border:1px solid #00000012;border-radius:8px;padding:10px 12px}.wa-char-budget__header{justify-content:space-between;align-items:center;margin-bottom:6px;display:flex}.wa-char-budget__label{color:var(--text-600,#4b5563);font-size:12px;font-weight:600}.wa-char-budget__count{color:var(--text-700,#374151);font-size:12px;font-weight:600}.wa-char-budget__count--over{color:#dc2626}.wa-char-budget__bar{background:#00000014;border-radius:3px;height:6px;overflow:hidden}.wa-char-budget__fill{background:#22c55e;border-radius:3px;height:100%;transition:width .2s,background .2s}.wa-char-budget__fill--over{background:#dc2626}.wa-form-field-footer{justify-content:space-between;align-items:flex-start;gap:8px;min-height:18px;margin-top:4px;display:flex}.wa-form-char-counter{color:var(--text-400,#9ca3af);white-space:nowrap;flex-shrink:0;margin-left:auto;font-size:11px}.esc-detail{max-width:800px;margin:0 auto}.esc-detail__back{margin-bottom:16px}.esc-detail__back a,.esc-detail__back .btn-link{color:var(--text-500);cursor:pointer;background:0 0;border:none;padding:0;font-family:inherit;font-size:.875rem;text-decoration:none}.esc-detail__back a:hover,.esc-detail__back .btn-link:hover{color:var(--accent)}.esc-detail__section-header{border-bottom:1px solid #f0f0f0;justify-content:space-between;align-items:center;margin-bottom:16px;padding-bottom:8px;display:flex}.esc-detail__meta{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:12px;display:flex}.esc-detail__status-badge{border-radius:12px;align-items:center;gap:6px;padding:3px 10px;font-size:.8rem;font-weight:500;display:inline-flex}.esc-detail__status-badge--active{color:#16a34a;background:#f0fdf4}.esc-detail__status-badge--inactive{color:#dc2626;background:#fef2f2}.esc-detail__status-dot{border-radius:50%;width:7px;height:7px}.esc-detail__status-badge--active .esc-detail__status-dot{background:#16a34a}.esc-detail__status-badge--inactive .esc-detail__status-dot{background:#dc2626}.esc-detail__loading{color:var(--text-500);flex-direction:column;align-items:center;gap:12px;padding:60px 0;display:flex}.esc-detail__empty,.esc-detail__error{text-align:center;color:var(--text-500);padding:60px 20px}.esc-detail__empty h3,.esc-detail__error h3{color:var(--text-900);margin:0 0 8px}.esc-detail__body{flex-direction:column;gap:20px;display:flex}.esc-detail__section{border-radius:var(--radius-md);background:#fff;border:1px solid #eee;padding:20px 24px}.esc-detail__section-title{color:var(--text-900);border-bottom:1px solid #f0f0f0;margin:0 0 16px;padding-bottom:8px;font-size:.95rem;font-weight:600}.esc-detail__grid{grid-template-columns:1fr 1fr;gap:16px;display:grid}.esc-detail__field{flex-direction:column;gap:4px;display:flex}.esc-detail__field--full{grid-column:1/-1}.esc-detail__label{color:var(--text-500);text-transform:uppercase;letter-spacing:.03em;font-size:.75rem;font-weight:600}.esc-detail__value{color:var(--text-900);font-size:.9rem;line-height:1.5}.esc-detail__value code{background:#f5f5f5;border-radius:4px;padding:2px 6px;font-size:.85rem}.esc-detail__link{color:var(--accent);word-break:break-all;font-size:.9rem;text-decoration:none}.esc-detail__link:hover{text-decoration:underline}.esc-detail__html{color:var(--text-900);font-size:.9rem;line-height:1.7}.esc-detail__html a{color:var(--accent)}.esc-detail__tags{flex-wrap:wrap;gap:6px;display:flex}.esc-detail__tag{color:var(--accent);background:#f0f0ff;border-radius:12px;padding:3px 10px;font-size:.8rem;font-weight:500;display:inline-block}.esc-detail__custom-fields{margin-top:20px}.esc-detail__subtitle{color:var(--text-900);margin:0 0 12px;font-size:.85rem;font-weight:600}.esc-detail__cf-list{flex-direction:column;gap:10px;display:flex}.esc-detail__cf-card{border-radius:var(--radius-sm);background:#fafafa;border:1px solid #eee;padding:12px 16px}.esc-detail__cf-header{justify-content:space-between;align-items:center;gap:8px;margin-bottom:4px;display:flex}.esc-detail__cf-title{color:var(--text-900);font-size:.875rem;font-weight:600}.esc-detail__cf-type{color:var(--text-500);white-space:nowrap;background:#e8e8e8;border-radius:10px;padding:2px 8px;font-size:.75rem}.esc-detail__cf-meta{color:var(--text-500);font-size:.8rem}.esc-detail__cf-meta code{background:#f0f0f0;border-radius:3px;padding:1px 4px;font-size:.78rem}.esc-detail__cf-options{flex-wrap:wrap;gap:6px;margin-top:8px;display:flex}.esc-detail__cf-option{color:var(--text-900);background:#fff;border:1px solid #ddd;border-radius:6px;padding:3px 10px;font-size:.8rem}.esc-detail__cf-option code{color:var(--text-500);margin-left:4px;font-size:.75rem}@media (max-width:640px){.esc-detail__grid{grid-template-columns:1fr}.esc-detail__section-header{flex-direction:column;align-items:flex-start;gap:8px}}.list-row--clickable{cursor:pointer;transition:background .15s}.list-row--clickable:hover{background:#f8f9fa}.content-detail__loading,.content-detail__empty,.content-detail__error{color:var(--text-500);text-align:center;flex-direction:column;align-items:center;gap:12px;padding:40px 20px;display:flex}.content-detail__empty h3,.content-detail__error h3{color:var(--text-900);margin:0}.content-detail__meta-grid .profile-detail__field--full{grid-column:1/-1}.content-detail__badge-wrap{flex-wrap:wrap;align-items:center;gap:8px;margin:0;display:flex}.content-detail__chip{color:var(--text-900,#171717);word-break:break-word;background:#2c33741a;border:1px solid #2c337433;border-radius:999px;align-items:center;max-width:100%;padding:5px 10px;font-size:.8125rem;font-weight:500;display:inline-flex}.content-detail__chip--fallback{background:#0d94881a;border-color:#0d948840}.content-detail__chip--agent{background:#0596691a;border-color:#05966947}.content-detail__chip-empty{color:#9ca3af;font-size:.875rem}.content-detail__readonly-badge{color:var(--text-700);background:#6b728024;border:1px solid #6b728052;border-radius:999px;align-items:center;padding:4px 10px;font-size:.75rem;font-weight:600;display:inline-flex}.content-detail__subsection-title{color:var(--text-900);margin:20px 0 10px;font-size:.95rem;font-weight:600}.content-detail__agent-list{color:var(--text-700,#444);margin:0;padding-left:1.25rem}.content-detail__tree-card{gap:0;margin-top:24px;padding:24px}.content-detail__tree-header{border-bottom:1px solid #0000000f;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:0;padding-bottom:16px;display:flex}.content-detail__tree-body{min-width:0;padding-top:16px}.content-detail__section-title{color:var(--text-900);margin:0;font-size:1.05rem;font-weight:600}.content-detail__tabs{background:#f3f4f6;border-radius:10px;gap:4px;padding:4px;display:flex}.content-detail__tab{color:var(--text-500);cursor:pointer;background:0 0;border:none;border-radius:8px;padding:8px 16px;font-family:inherit;font-size:.875rem;font-weight:500}.content-detail__tab:hover{color:var(--text-900)}.content-detail__tab--active{color:var(--accent);background:#fff;box-shadow:0 1px 2px #0000000f}.content-detail__tree-panel{border-radius:10px;margin-top:0;padding:0;overflow:visible}.content-detail__flow-panel{background:#fafafa;border:1px solid #0000001a;border-radius:10px;min-height:0;margin-top:0;overflow:visible}.content-detail__json-panel{margin-top:0}.content-detail__flow-loading{min-height:200px;color:var(--text-500);flex-direction:column;justify-content:center;align-items:center;gap:12px;font-size:.9rem;display:flex}.content-flow-editor{flex-direction:column;gap:10px;display:flex}.content-flow-editor__hint{margin:0}.content-flow-editor__react-flow{border-radius:var(--radius-md,12px);background:#fafafa;border:1px solid #00000014;width:100%;height:520px;min-height:400px}.content-flow-editor .react-flow__panel{margin:8px}.content-flow-editor__minimap{border-radius:6px;overflow:hidden}.kb-flow-node{border:2px solid var(--accent,#2c3374);border-radius:var(--radius-sm,8px);width:200px;box-shadow:var(--card-shadow,0 4px 12px #00000014);background:#fff;padding:10px 12px 12px;font-size:12px;position:relative}.kb-flow-node--steps{border-color:#6366f1}.kb-flow-node--question{border-color:#0d9488}.kb-flow-node--escalation{border-color:#c2410c}.kb-flow-node__type{text-transform:uppercase;letter-spacing:.04em;color:var(--text-500);margin-bottom:4px;font-size:10px;display:block}.kb-flow-node__label{color:var(--text-900);word-break:break-word;margin:0;line-height:1.35}.kb-flow-node__handle-opt{border-width:2px;width:8px;height:8px}.sr-only{clip:rect(0,0,0,0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.kb-workbench{background:#edeef0;border:1px solid #00000014;border-radius:14px;grid-template-rows:minmax(0,1fr);grid-template-columns:minmax(200px,240px) minmax(0,1fr) minmax(300px,400px);height:min(78vh,900px);min-height:520px;max-height:min(78vh,900px);display:grid;overflow:hidden;box-shadow:0 1px 3px #0000000f}.kb-workbench>.kb-workbench__sidebar,.kb-workbench>.kb-workbench__canvas-wrap,.kb-workbench>.kb-workbench__inspector{min-width:0;min-height:0}.kb-workbench__sidebar{overscroll-behavior:contain;background:linear-gradient(#f3f4f6 0%,#eceef1 100%);border-right:1px solid #0000000f;flex-direction:column;gap:12px;padding:16px 14px;display:flex;overflow:hidden auto}.kb-workbench__sidebar-head{margin-bottom:4px}.kb-workbench__sidebar-title{color:var(--accent,#2c3374);letter-spacing:-.02em;margin:0;font-size:1rem;font-weight:700}.kb-workbench__sidebar-sub{text-transform:uppercase;letter-spacing:.08em;color:#6b7280;margin:4px 0 0;font-size:.65rem;font-weight:600}.kb-workbench__sidebar-hint{color:#6b7280;margin:0;font-size:.75rem;line-height:1.4}.kb-workbench__add-list{flex-direction:column;gap:6px;display:flex}.kb-workbench__add-btn{width:100%;color:var(--text-800,#1f2937);text-align:left;cursor:pointer;background:#fff;border:1px solid #0000000f;border-radius:10px;align-items:center;gap:10px;padding:10px 12px;font-size:.8125rem;font-weight:600;transition:transform .15s,box-shadow .15s,border-color .15s;display:flex}.kb-workbench__add-btn:hover{border-color:#2c337440;transform:translate(2px);box-shadow:0 2px 8px #2c337414}.kb-workbench__add-icon{width:28px;height:28px;color:var(--accent,#2c3374);background:#2c33741f;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;display:flex}.kb-workbench__add-btn:focus-visible{outline:2px solid var(--accent,#2c3374);outline-offset:2px}.kb-workbench__add-label{flex:1}.kb-workbench__validation-banner{color:#991b1b;background:#fef2f2;border-bottom:1px solid #fecaca;flex-shrink:0;align-items:flex-start;gap:10px;margin:0;padding:10px 14px;font-size:.8125rem;line-height:1.45;display:flex}.kb-workbench__validation-banner svg{color:#dc2626;flex-shrink:0;margin-top:1px}.kb-workbench__canvas-wrap{background:#f8f9fb;flex-direction:column;min-width:0;min-height:0;display:flex}.kb-workbench__canvas-nav{background:#e8eaef;border-bottom:1px solid #00000014;flex-shrink:0;grid-template-columns:repeat(4,minmax(0,1fr));gap:6px;padding:10px 12px;display:grid}.kb-workbench__canvas-nav-btn{white-space:nowrap;text-overflow:ellipsis;padding:8px;font-size:.75rem;overflow:hidden}.kb-workbench__canvas{background-color:#f8f9fb;background-image:radial-gradient(#c3c6d6 .5px,#0000 .5px);background-size:24px 24px;flex:1;min-height:0;padding:20px 24px 32px;overflow:auto}.kb-workbench__empty{text-align:center;background:#ffffffb3;border:2px dashed #2c33742e;border-radius:14px;max-width:320px;margin:32px auto;padding:28px 24px}.kb-workbench__empty-title{color:var(--text-800,#1f2937);margin:0 0 6px;font-size:.9375rem;font-weight:700}.kb-workbench__empty-text{color:#6b7280;margin:0;font-size:.8125rem;line-height:1.5}.kb-workbench__inspector{overscroll-behavior:contain;background:#f0f1f3;border-left:1px solid #0000000f;flex-direction:column;min-width:0;display:flex;overflow:hidden}.kb-workbench__inspector-head{flex-shrink:0;justify-content:space-between;align-items:center;gap:12px;padding:18px 18px 12px;display:flex}.kb-workbench__inspector-title{color:var(--text-900,#171717);margin:0;font-size:1.05rem;font-weight:700}.kb-workbench__inspector-close{color:#9ca3af;cursor:pointer;background:0 0;border:none;border-radius:10px;justify-content:center;align-items:center;width:36px;height:36px;padding:0;font-size:1.5rem;line-height:1;display:flex}.kb-workbench__inspector-close:hover{color:var(--text-900,#171717);background:#0000000f}.kb-workbench__inspector-body{-webkit-overflow-scrolling:touch;flex:1;min-height:0;padding:0 18px 24px;overflow-y:auto}.kb-workbench__inspector-empty{text-align:center;flex-direction:column;align-items:center;gap:8px;margin:0;padding:32px 20px;display:flex}.kb-workbench__inspector-empty svg{color:#9ca3af;margin-bottom:4px}.kb-workbench__inspector-empty-title{color:var(--text-800,#1f2937);margin:0;font-size:.875rem;font-weight:700}.kb-workbench__inspector-empty-text{color:#6b7280;max-width:220px;margin:0;font-size:.8125rem;line-height:1.5}.kb-workbench__section{margin-bottom:20px}.kb-workbench__section-label{letter-spacing:.1em;text-transform:uppercase;color:#6b7280;margin-bottom:10px;font-size:.65rem;font-weight:700;display:block}.kb-workbench__id{word-break:break-all;color:#4b5563;background:#fff;border:1px solid #0000000f;border-radius:8px;margin:0 0 12px;padding:8px 10px;font-family:ui-monospace,monospace;font-size:.65rem}.kb-workbench__inspector-actions{flex-direction:column;gap:10px;display:flex}.kb-workbench__inspector .form-field{margin-bottom:12px}.kb-workbench__inspector .form-textarea{resize:vertical;min-height:96px}.kb-workbench__inspector .kb-tree-editor__textarea--step{min-height:100px}.kb-workbench__inspector .rte-content{min-height:220px}.kb-workbench__id-details{margin-top:10px}.kb-workbench__id-summary{letter-spacing:.04em;text-transform:uppercase;color:#9ca3af;cursor:pointer;-webkit-user-select:none;user-select:none;align-items:center;gap:4px;font-size:.6875rem;font-weight:600;list-style:none;display:flex}.kb-workbench__id-summary::-webkit-details-marker{display:none}.kb-workbench__id-summary:before{content:"▶";font-size:.5rem;transition:transform .15s}.kb-workbench__id-details[open] .kb-workbench__id-summary:before{transform:rotate(90deg)}.kb-workbench__inline-label{color:#374151;flex-direction:column;gap:6px;font-size:.8125rem;font-weight:500;display:flex}.kb-workbench__hint{color:#6b7280;margin:10px 0 0;font-size:.75rem;line-height:1.45}.kb-wb-root-block{margin-bottom:16px}.kb-wb-sortable{margin-bottom:4px}.kb-wb-card{background:#fff;border:1px solid #0000001f;border-top:4px solid #737685;border-radius:12px;transition:box-shadow .15s,border-color .15s;box-shadow:0 1px 3px #0000000f}.kb-wb-card--selected{border-color:#2c337459;box-shadow:0 0 0 2px #2c337459,0 4px 16px #2c33741f}.kb-wb-card--text{border-top-color:#64748b}.kb-wb-card--steps{border-top-color:#0d9488}.kb-wb-card--image{border-top-color:#7c3aed}.kb-wb-card--video{border-top-color:#dc2626}.kb-wb-card--question{border-top-color:#006a65}.kb-wb-card--escalation{border-top-color:#059669}.kb-wb-card__inner{align-items:stretch;gap:0;display:flex}.kb-wb-card__column{flex-direction:column;flex:1;min-width:0;display:flex}.kb-wb-card__drag{color:#64748b;cursor:grab;touch-action:none;background:#fafafa;border:none;border-right:1px solid #0000000f;border-radius:0;flex-shrink:0;justify-content:center;align-items:center;width:44px;min-height:100%;padding:0;display:inline-flex}.kb-wb-card__drag:active{cursor:grabbing}.kb-wb-card__toolbar,.kb-wb-card__toolbar-right{display:none}.kb-wb-card__remove{color:#9ca3af;cursor:pointer;background:0 0;border:none;border-radius:6px;flex-shrink:0;justify-content:center;align-items:center;width:26px;height:26px;padding:0;transition:background .12s,color .12s;display:inline-flex}.kb-wb-card__remove:hover{color:#b91c1c;background:#b91c1c1f}.kb-wb-card__remove:focus-visible{outline-offset:1px;outline:2px solid #2c337473}.kb-wb-card__body{border-radius:0 0 12px;flex-direction:column;flex:1;min-width:0;min-height:64px;padding:10px 12px 12px;display:flex}.kb-wb-card__body-top{flex-shrink:0;justify-content:space-between;align-items:center;gap:6px;margin-bottom:6px;display:flex}.kb-wb-card__select{text-align:left;cursor:pointer;width:100%;min-height:44px;font:inherit;background:0 0;border:none;border-radius:8px;flex:1;margin:0 -6px -4px;padding:4px 6px;display:block}.kb-wb-card__column--has-errors .kb-wb-card__body{border-radius:0;padding-bottom:10px}.kb-wb-card__select:focus-visible{outline:2px solid var(--accent,#2c3374);outline-offset:-2px}.kb-wb-card__select:hover{background:#2c337408}.kb-wb-card__type-badge{letter-spacing:.1em;text-transform:uppercase;color:#64748b;background:#64748b1a;border-radius:4px;flex-shrink:0;padding:1px 5px;font-size:.5625rem;font-weight:700}.kb-wb-card__type{letter-spacing:.12em;text-transform:uppercase;color:#64748b;flex-shrink:0;margin:0;font-size:.5625rem;font-weight:800}.kb-wb-card__eid{color:#6b7280;text-overflow:ellipsis;white-space:nowrap;text-align:right;min-width:0;max-width:100%;font-size:.625rem;font-weight:500;overflow:hidden}.kb-wb-card--validation-error{outline-offset:2px;border-color:#dc26268c;outline:2px solid #dc2626;box-shadow:0 0 0 3px #dc262638,0 4px 16px #b91c1c2e}.kb-wb-card--selected.kb-wb-card--validation-error{outline-color:#b91c1c;box-shadow:0 0 0 3px #dc262647,0 4px 18px #b91c1c38}.kb-wb-card__errors{background:#fef2f2f2;border-top:1px solid #dc262633;border-radius:0 0 12px;padding:8px 12px 10px}.kb-wb-card__errors-list{color:#991b1b;margin:0;padding:0 0 0 1.1rem;font-size:.75rem;line-height:1.4}.kb-wb-card__errors-item{margin-bottom:4px}.kb-wb-card__errors-item:last-child{margin-bottom:0}.kb-wb-card__snippet{color:var(--text-600,#4b5563);-webkit-line-clamp:3;-webkit-box-orient:vertical;margin:0;font-size:.8125rem;font-weight:500;line-height:1.4;display:-webkit-box;overflow:hidden}.kb-wb-card__progress,.kb-wb-card__progress span{display:none}.kb-wb-question-branches{margin-top:12px;margin-left:8px;padding-left:8px}.kb-wb-question-branches--nested{margin-left:4px}.kb-wb-branch{gap:0;margin-bottom:12px;display:flex}.kb-wb-branch__rail{background:linear-gradient(#006a6573,#2c337459);border-radius:4px;flex-shrink:0;width:4px;margin-right:12px}.kb-wb-branch__content{flex:1;min-width:0}.kb-wb-branch__head{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:10px;display:flex}.kb-wb-branch__badge{background:#755600;border-radius:50%;flex-shrink:0;width:8px;height:8px}.kb-wb-branch__label-input{flex:1;min-width:140px}.kb-wb-branch__add{margin-top:8px}.kb-wb-branch__add-label{display:block}.kb-wb-branch__add-blocked{color:#6b7280;margin:10px 0 0;font-size:.75rem;line-height:1.45}.kb-wb-root-flow-drop{border-radius:12px;min-height:120px;transition:background .15s,box-shadow .15s}.kb-drop-target--active{background:#2c33740d;box-shadow:inset 0 0 0 2px #2c337473}.kb-palette-drag-preview{border:2px solid var(--accent,#2c3374);letter-spacing:.1em;text-transform:uppercase;color:var(--accent,#2c3374);pointer-events:none;background:#fff;border-radius:12px;padding:12px 18px;font-size:.65rem;font-weight:800;box-shadow:0 10px 28px #00000026}.kb-wb-nested{margin-bottom:8px}@media (max-width:1100px){.kb-workbench{grid-template-rows:auto minmax(360px,min(52vh,560px)) minmax(200px,42vh);grid-template-columns:1fr;height:auto;min-height:0;max-height:none}.kb-workbench__canvas-nav{grid-template-columns:repeat(2,minmax(0,1fr))}.kb-workbench__sidebar{border-bottom:1px solid #0000000f;border-right:none;flex-flow:wrap;max-height:none;overflow-y:visible}.kb-workbench__sidebar-head,.kb-workbench__sidebar-hint{width:100%}.kb-workbench__add-list{flex-flow:wrap;width:100%}.kb-workbench__add-btn{flex:calc(50% - 4px);min-width:140px}.kb-workbench__inspector{border-top:1px solid #0000000f;border-left:none;min-height:0;max-height:min(50vh,480px)}}.kb-tree-editor{flex-direction:column;gap:12px;display:flex}.kb-tree-editor__toolbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.kb-tree-editor__hint{color:var(--text-muted,#6b7280);font-size:.875rem}.kb-tree-editor__add-root{align-items:center;gap:8px;display:flex}.kb-tree-editor__label{font-size:.875rem;font-weight:500}.kb-tree-editor__row{margin-bottom:10px}.kb-tree-editor__drag{cursor:grab;color:#444;touch-action:none;background:#fafafa;border:1px solid #00000014;border-radius:8px;justify-content:center;align-items:center;padding:8px;display:inline-flex}.kb-tree-editor__drag:active{cursor:grabbing}.kb-tree-editor__card{background:#fff;border:1px solid #00000014;border-radius:12px;padding:12px 14px}.kb-tree-editor__card-head{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:12px;display:flex}.kb-tree-editor__type{flex:1;min-width:160px}.kb-tree-editor__btn-sm{padding:6px 10px;font-size:.8125rem}.kb-tree-editor__field{flex-direction:column;gap:6px;margin-bottom:10px;display:flex}.kb-tree-editor__field span{color:#374151;font-size:.8125rem;font-weight:500}.kb-tree-editor__textarea{resize:vertical;width:100%;min-height:80px}.kb-tree-editor__mt{margin-top:8px}.kb-tree-editor__multiselect{border:1px solid #0000001f;border-radius:8px;width:100%;min-height:120px;padding:8px}.kb-tree-editor__question{flex-direction:column;gap:10px;display:flex}.kb-tree-editor__option-block{border-left:3px solid #2c337440;margin-top:8px;padding-left:12px}.kb-tree-editor__branch{background:#f9fafb;border-radius:10px;margin-top:8px;padding:10px}.kb-tree-editor__branch-head{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:10px;display:flex}.kb-tree-editor__branch-add{margin-top:8px}.kb-tree-editor__steps{flex-direction:column;gap:10px;display:flex}.kb-tree-editor__step{background:#f9fafb;border:1px solid #0000000f;border-radius:8px;padding:10px}.kb-tree-editor__step-row{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:8px;display:flex}.kb-tree-editor__step-num{width:72px}.kb-pricing-editor{flex-direction:column;gap:12px;display:flex}.kb-pricing-tier{background:#f9fafb;border:1px solid #e5e7eb;border-radius:8px;flex-direction:column;gap:8px;padding:12px;display:flex}.kb-pricing-tier__head{align-items:center;gap:8px;display:flex}.kb-pricing-tier__num{color:#6b7280;text-transform:uppercase;letter-spacing:.04em;flex:1;font-size:.75rem;font-weight:600}.kb-pricing-tier__badge{color:#854d0e;background:#fef9c3;border:1px solid #fde68a;border-radius:4px;padding:1px 6px;font-size:.7rem;font-weight:600}.kb-pricing-tier__featured-row{align-items:center;gap:8px;flex-direction:row!important;display:flex!important}.kb-pricing-tier__features{flex-direction:column;gap:6px;display:flex}.kb-tree-editor__field-label{color:#6b7280;font-size:.75rem;font-weight:600}.kb-pricing-tier__feat-row{align-items:center;gap:6px;display:flex}.kb-tree-editor__empty{color:#6b7280;padding:12px 0;font-size:.875rem}.content-create__meta-grid{grid-template-columns:1fr;gap:16px 20px;width:100%;display:grid}@media (min-width:900px){.content-create__meta-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}.content-create__meta-grid .profile-detail__field--full{grid-column:1/-1}.content-create__keywords-row{grid-column:1/-1;grid-template-columns:1fr;gap:16px 20px;width:100%;display:grid}@media (min-width:900px){.content-create__keywords-row{grid-template-columns:repeat(2,minmax(0,1fr))}}.content-create__agents-empty{color:#6b7280;margin:0;font-size:.875rem}.agent-token-combobox{width:100%;position:relative}.agent-token-combobox__shell{cursor:text}.agent-token-combobox__dropdown{z-index:40;background:#fff;border:1px solid #0000001f;border-radius:10px;max-height:220px;margin:0;padding:4px 0;list-style:none;position:absolute;top:calc(100% + 4px);left:0;right:0;overflow-y:auto;box-shadow:0 10px 28px #0000001f}.agent-token-combobox__option{text-align:left;cursor:pointer;width:100%;color:var(--text-800,#1f2937);background:0 0;border:none;padding:10px 14px;font-size:.875rem;display:block}.agent-token-combobox__option:hover,.agent-token-combobox__option--active{background:#2c337414}.agent-token-combobox__empty{color:#6b7280;padding:12px 14px;font-size:.8125rem}.keyword-badge-field__hint{color:#6b7280;margin:0 0 6px;font-size:.75rem}.keyword-badge-field__shell{box-sizing:border-box;cursor:text;background:#fff;border:1px solid #0000001f;border-radius:10px;flex-flow:wrap;align-items:center;gap:6px 8px;width:100%;min-height:44px;padding:6px 10px;display:flex}.keyword-badge-field__shell:focus-within{border-color:#2c337473;box-shadow:0 0 0 2px #2c33741f}.keyword-badge-field__input{box-sizing:border-box;width:auto;min-width:min(10ch,100%);max-width:100%;color:inherit;background:0 0;border:none;border-radius:0;flex:120px;margin:0;padding:6px 4px;font-size:.9375rem}.keyword-badge-field__input:focus{background:0 0;outline:none}.keyword-badge-field__input::placeholder{color:#9ca3af}.keyword-badge{max-width:100%;color:var(--text-900,#171717);background:#2c33741a;border:1px solid #2c337433;border-radius:999px;flex-shrink:0;align-items:center;gap:4px;padding:4px 8px 4px 10px;font-size:.8125rem;display:inline-flex}.keyword-badge__text{text-overflow:ellipsis;white-space:nowrap;max-width:280px;overflow:hidden}.keyword-badge__remove{width:22px;height:22px;color:var(--text-700,#333);cursor:pointer;opacity:0;pointer-events:none;background:#0000001f;border:none;border-radius:50%;justify-content:center;align-items:center;padding:0;font-size:1rem;line-height:1;transition:opacity .12s,background .12s;display:inline-flex}.keyword-badge:hover .keyword-badge__remove,.keyword-badge:focus-within .keyword-badge__remove{opacity:1;pointer-events:auto}.keyword-badge__remove:hover{color:#b91c1c;background:#b91c1c33}.kb-tree-editor__esc-panel{background:#fafafa;border:1px solid #0000001a;border-radius:10px;max-height:280px;padding:8px 0;overflow-y:auto}.kb-tree-editor__esc-row{cursor:pointer;border-bottom:1px solid #0000000a;align-items:flex-start;gap:10px;padding:10px 12px;display:flex}.kb-tree-editor__esc-row:last-child{border-bottom:none}.kb-tree-editor__esc-row:hover{background:#fff}.kb-tree-editor__esc-row input{flex-shrink:0;margin-top:4px}.kb-tree-editor__esc-row-body{flex-direction:column;flex:1;gap:4px;min-width:0;display:flex}.kb-tree-editor__esc-title{color:var(--text-900,#171717);font-size:.875rem;font-weight:600}.kb-tree-editor__esc-meta{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.kb-tree-editor__esc-slug{color:#6b7280;font-family:ui-monospace,monospace;font-size:.75rem}.kb-tree-editor__esc-type{color:var(--text-700,#333);background:#0000000f;border-radius:999px;padding:2px 8px;font-size:.6875rem}.kb-tree-editor__esc-desc{color:#6b7280;-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:.8125rem;line-height:1.35;display:-webkit-box;overflow:hidden}.kb-tree-editor__esc-empty{color:#6b7280;padding:12px;font-size:.875rem}.kb-esc-picker{width:100%;position:relative}.kb-esc-picker__control{align-items:stretch;gap:4px;display:flex}.kb-esc-picker__trigger{cursor:pointer;text-align:left;background:#fff;border:1.5px solid #d1d5db;border-radius:10px;outline:none;flex:1;align-items:center;gap:8px;min-width:0;padding:9px 10px 9px 12px;font-size:.875rem;transition:border-color .15s,box-shadow .15s;display:flex}.kb-esc-picker__trigger:hover{border-color:#9ca3af}.kb-esc-picker__trigger--open,.kb-esc-picker__trigger:focus-visible{border-color:#6366f1;box-shadow:0 0 0 3px #6366f11f}.kb-esc-picker__trigger--open{border-bottom-right-radius:4px;border-bottom-left-radius:4px}.kb-esc-picker__value{flex:1;align-items:center;gap:6px;min-width:0;display:flex;overflow:hidden}.kb-esc-picker__value-dot{background:#6366f1;border-radius:50%;flex-shrink:0;width:8px;height:8px}.kb-esc-picker__value-name{color:#111827;text-overflow:ellipsis;white-space:nowrap;flex:1;font-weight:600;overflow:hidden}.kb-esc-picker__value-type{flex-shrink:0}.kb-esc-picker__placeholder{color:#9ca3af;flex:1;font-size:.84rem}.kb-esc-picker__caret{color:#9ca3af;flex-shrink:0;transition:transform .2s}.kb-esc-picker__trigger--open .kb-esc-picker__caret{color:#6366f1;transform:rotate(180deg)}.kb-esc-picker__clear-btn{color:#6b7280;cursor:pointer;background:#f3f4f6;border:1.5px solid #d1d5db;border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:34px;font-size:1rem;transition:background .12s,color .12s,border-color .12s;display:flex}.kb-esc-picker__clear-btn:hover{color:#dc2626;background:#fee2e2;border-color:#fca5a5}.kb-esc-picker__dropdown{z-index:50;background:#fff;border:1.5px solid #6366f1;border-top-color:#e5e7eb;border-radius:0 0 10px 10px;flex-direction:column;display:flex;position:absolute;top:calc(100% - 2px);left:0;right:0;overflow:hidden;box-shadow:0 8px 24px #0000001a}.kb-esc-picker__search-wrap{background:#fafafa;border-bottom:1px solid #f0f0f0;align-items:center;padding:8px 10px;display:flex;position:relative}.kb-esc-picker__search-icon{color:#9ca3af;pointer-events:none;transition:color .15s;position:absolute;top:50%;left:20px;transform:translateY(-50%)}.kb-esc-picker__search-wrap:focus-within .kb-esc-picker__search-icon{color:#6366f1}.kb-esc-picker__search{color:#111827;background:#fff;border:1.5px solid #e5e7eb;border-radius:7px;outline:none;width:100%;padding:7px 28px 7px 30px;font-size:.82rem;transition:border-color .15s,box-shadow .15s}.kb-esc-picker__search::placeholder{color:#b0b7c3}.kb-esc-picker__search:focus{border-color:#6366f1;box-shadow:0 0 0 2px #6366f11a}.kb-esc-picker__search-clear{color:#6b7280;cursor:pointer;background:#e5e7eb;border:none;border-radius:50%;justify-content:center;align-items:center;width:17px;height:17px;font-size:.72rem;line-height:1;transition:background .12s,color .12s;display:flex;position:absolute;top:50%;right:18px;transform:translateY(-50%)}.kb-esc-picker__search-clear:hover{color:#fff;background:#6b7280}.kb-esc-picker__list{max-height:240px;padding:4px 0;overflow-y:auto}.kb-esc-picker__option{cursor:pointer;text-align:left;background:0 0;border:none;border-bottom:1px solid #0000000a;align-items:flex-start;gap:8px;width:100%;padding:9px 12px;transition:background .1s;display:flex}.kb-esc-picker__option:last-child{border-bottom:none}.kb-esc-picker__option:hover{background:#f5f3ff}.kb-esc-picker__option--selected{background:#eef2ff}.kb-esc-picker__option--selected:hover{background:#e0e7ff}.kb-esc-picker__option-check{background:#fff;border:2px solid #d1d5db;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:18px;height:18px;margin-top:1px;transition:border-color .15s,background .15s;display:flex}.kb-esc-picker__option--selected .kb-esc-picker__option-check{color:#fff;background:#6366f1;border-color:#6366f1}.kb-esc-picker__option-body{flex-direction:column;flex:1;gap:3px;min-width:0;display:flex}.kb-esc-picker__option-title{color:#111827;font-size:.84rem;font-weight:600;line-height:1.3}.kb-esc-picker__option--selected .kb-esc-picker__option-title{color:#4338ca}.kb-esc-picker__empty{color:#9ca3af;align-items:center;gap:8px;padding:16px 14px;font-size:.82rem;display:flex}.content-preview-fs{z-index:2000;background:#f5f5f5;flex-direction:column;display:flex;position:fixed;inset:0}.content-preview-fs__header{background:#fff;border-bottom:1px solid #00000014;flex-shrink:0;justify-content:space-between;align-items:center;gap:16px;padding:12px 20px;display:flex;box-shadow:0 1px 4px #0000000f}.content-preview-fs__header-text{min-width:0}.content-preview-fs__eyebrow{letter-spacing:.06em;text-transform:uppercase;color:var(--accent,#2c3374);margin:0 0 2px;font-size:.6875rem;font-weight:700}.content-preview-fs__title{color:var(--text-700,#374151);margin:0;font-size:.9375rem;font-weight:600}.content-preview-fs__body{-webkit-overflow-scrolling:touch;background:#f5f5f5;flex:1;padding:0;overflow:auto}.content-preview-fs__body .public-preview-shell{min-height:100%}.public-preview-shell{background:#f5f5f5;border:1px solid #0000001a;border-radius:10px;width:100%;min-width:0;overflow:visible}.public-preview-shell--embedded{background:#fff}.public-preview-shell--embedded .public-preview-shell__main{background:#f8f9fb;padding:16px 16px 24px}.public-preview-shell--embedded .public-preview-shell__panel{box-shadow:none;border:1px solid #00000014}.public-preview-shell__navbar{background:#ffe600;border-bottom:1px solid #0000000f;padding:10px 16px}.public-preview-shell__navbar-inner{justify-content:space-between;align-items:center;gap:16px;max-width:960px;margin:0 auto;display:flex}.public-preview-shell__navbar-badge{color:#1a1a1a;white-space:nowrap;font-size:.8125rem;font-weight:600}.public-preview-shell__main{padding:24px 16px 40px}.public-preview-shell__container{width:100%;max-width:960px;margin:0 auto}.public-preview-shell__panel{box-sizing:border-box;background:#fff;border-radius:8px;width:100%;padding:24px;overflow:visible;box-shadow:0 2px 12px #00000014}.public-preview-shell__breadcrumb{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:24px;font-size:.875rem;display:flex}.public-preview-shell__breadcrumb-segment{color:var(--accent,#2c3374);font-weight:600}.public-preview-shell__breadcrumb-separator,.public-preview-shell__breadcrumb-current{color:var(--text-500,#6b7280)}.public-preview-shell__breadcrumb-current{word-break:break-word;min-width:0;font-weight:500}.public-preview-shell__empty{text-align:center;color:var(--text-500,#6b7280);padding:32px 16px}.public-preview-shell__empty p{margin:0 0 8px}.public-preview-shell__empty-hint{font-size:.875rem}.public-preview-shell .public-content-flow{width:100%;min-width:0;margin-top:0;overflow:visible}.public-preview-shell .article-question__branch{overflow:visible}.public-preview-shell .article-flow{box-sizing:border-box;width:100%;max-width:100%;margin:0;padding:0 0 32px;overflow:visible}.public-preview-shell--embedded .article-flow{padding-bottom:40px}.public-preview-shell:not(.public-preview-shell--embedded) .article-flow{padding-bottom:80px}.public-preview-shell .article-flow__header,.public-preview-shell .article-flow__body,.public-preview-shell .article-flow__escalations,.public-preview-shell .article-node--text,.public-preview-shell .article-node--text img,.public-preview-shell .article-node--steps,.public-preview-shell .article-node--pricing,.public-preview-shell .article-question{min-width:0;max-width:100%}.public-preview-shell .article-node--text img{height:auto}.content-create__loading{color:#6b7280;flex-direction:column;align-items:center;gap:12px;padding:48px 16px;display:flex}.content-create__layout{flex-direction:column;gap:16px;display:flex}.content-create__meta{margin-bottom:0}.content-create__flow{gap:0;padding:20px 24px 24px}.content-create__flow-head{border-bottom:1px solid #0000000f;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px;padding-bottom:16px;display:flex}.content-create__flow-title{flex-shrink:0;margin:0}.content-create__flow-body{min-width:0}.content-create__flow-body .kb-workbench{box-shadow:none;border:1px solid #0000001a;border-radius:10px}.content-create__view-toggle{background:#f3f4f6;border-radius:10px;flex-shrink:0;gap:4px;padding:4px;display:flex}.content-create__view-toggle-btn{color:var(--text-500,#6b7280);cursor:pointer;background:0 0;border:none;border-radius:8px;padding:7px 14px;font-family:inherit;font-size:.8125rem;font-weight:500;transition:background .12s,color .12s,box-shadow .12s}.content-create__view-toggle-btn:hover{color:var(--text-900,#171717)}.content-create__view-toggle-btn:focus-visible{outline:2px solid var(--accent,#2c3374);outline-offset:1px}.content-create__view-toggle-btn--active{color:var(--text-900,#171717);background:#fff;font-weight:600;box-shadow:0 1px 3px #00000014}.content-create__form-actions{margin-top:0;padding-top:4px;padding-bottom:8px}.content-create__graph{background:#fafafa;border:1px solid #00000012;border-radius:10px;min-height:420px;overflow:hidden}.content-detail__json-textarea{resize:vertical;width:100%;min-height:320px;font-family:ui-monospace,monospace;font-size:.8125rem;line-height:1.45}.content-detail__json-errors{border-radius:var(--radius-sm,8px);color:#991b1b;background:#fef2f2;border:1px solid #fecaca;margin-top:12px;padding:12px 14px;font-size:.875rem}.content-detail__json-errors ul{margin:8px 0 0;padding-left:1.25rem}.kb-tree{flex-direction:column;gap:14px;display:flex}.kb-tree__empty{color:var(--text-500);margin:0;font-size:.9rem}.kb-tree__node{border-radius:var(--radius-md,12px);background:#fafafa;border:1px solid #eee;padding:12px 14px}.kb-tree__node--steps{background:#f8fafc;border-color:#c7d2fe}.kb-tree__steps-list{flex-direction:column;gap:12px;margin:8px 0 0;padding-left:1.25rem;display:flex}.kb-tree__step-item{list-style:decimal}.kb-tree__step-badge{color:var(--text-500);margin-bottom:4px;font-size:.75rem;font-weight:600;display:inline-block}.kb-tree__node--question{background:#fff;border-color:#e5e7eb}.kb-tree__node--escalation{background:#f0fdf4;border-color:#bbf7d0}.kb-tree__node-badge{text-transform:uppercase;letter-spacing:.04em;color:var(--text-500);margin-bottom:8px;font-size:.7rem;font-weight:600;display:inline-block}.kb-tree__node-badge--terminal{color:#15803d}.kb-tree__html{color:var(--text-900);font-size:.9rem;line-height:1.5}.kb-tree__html a{color:var(--accent)}.kb-tree__step-meta,.kb-tree__step-content{margin:0;font-size:.9rem;line-height:1.5}.kb-tree__step-meta{color:var(--text-500);margin-bottom:6px}.kb-tree__link{word-break:break-all;color:var(--accent);font-size:.875rem}.kb-tree__caption{color:var(--text-500);margin:6px 0 0;font-size:.8rem}.kb-tree__question-head{margin-bottom:12px}.kb-tree__question-title{margin:8px 0 4px;font-size:1rem;font-weight:600}.kb-tree__question-desc{color:var(--text-500);margin:0;font-size:.875rem}.kb-tree__branches{flex-direction:column;gap:8px;display:flex}.kb-tree__branch{background:#f9fafb;border:1px solid #e5e7eb;border-radius:10px;overflow:hidden}.kb-tree__branch-label{cursor:pointer;align-items:center;gap:6px;padding:10px 12px;font-size:.875rem;list-style:none;display:flex}.kb-tree__branch-label::-webkit-details-marker{display:none}.kb-tree__branch-body{background:#fff;border-top:1px solid #e5e7eb;padding:8px 12px 12px}.kb-tree__esc-list{margin:0;padding-left:1.1rem;list-style:outside}.kb-tree__esc-item{margin-bottom:6px;font-size:.875rem}.kb-tree__esc-title{margin-right:8px;font-weight:600}.kb-tree__esc-type,.kb-tree__esc-status{color:#3730a3;background:#e0e7ff;border-radius:6px;margin-right:6px;padding:2px 8px;font-size:.75rem}.kb-tree__esc-status{color:#4b5563;background:#f3f4f6}.kb-tree__esc-missing{color:#b45309}.kb-tree__raw{max-height:200px;margin:0;font-size:.75rem;overflow:auto}.export-urls-modal__info{border-radius:var(--radius-md);background:#f8f9fb;border:1px solid #0000000f;flex-direction:column;gap:10px;padding:14px 16px;display:flex}.export-urls-modal__badge-row{align-items:center;gap:8px;display:flex}.export-urls-modal__badge{border-radius:var(--radius-full);align-items:center;gap:6px;padding:4px 10px;font-size:12px;font-weight:600;display:inline-flex}.export-urls-modal__badge--public{color:#065f46;background:#d1fae5}.export-urls-modal__badge--private{color:#1e40af;background:#dbeafe}.export-urls-modal__preview{color:var(--text-500);margin:0;font-size:13px;line-height:1.5}.export-urls-modal__preview--empty{color:#92400e;background:#fef3c7;border:1px solid #fde68a;border-radius:8px;padding:8px 12px;font-weight:500}.export-urls-modal__success{text-align:center;flex-direction:column;align-items:center;gap:10px;padding:24px 16px;display:flex}.export-urls-modal__success-icon{color:#065f46;background:#d1fae5;border-radius:50%;justify-content:center;align-items:center;width:52px;height:52px;display:flex}.export-urls-modal__success-title{color:var(--text-900);margin:0;font-size:16px;font-weight:700}.export-urls-modal__success-text{color:var(--text-500);margin:0;font-size:13px;line-height:1.6}.contacts-table-wrapper{border-radius:var(--radius-lg);box-shadow:var(--card-shadow);background:#fff;margin-bottom:24px;overflow:visible}.contacts-table{border-collapse:collapse;width:100%;font-size:.875rem}.contacts-table thead th{color:var(--text-500);text-transform:uppercase;letter-spacing:.05em;text-align:left;white-space:nowrap;background:#f9fafb;border-bottom:1px solid #e5e7eb;padding:12px 16px;font-size:.75rem;font-weight:600}.contacts-table tbody .contacts-table__row:hover{background:#f9fafb}.contacts-table__cell{vertical-align:middle;color:var(--text-700);border-bottom:1px solid #f3f4f6;padding:12px 16px}.contacts-table__cell--avatar{width:52px;padding-right:0}.contacts-table__avatar{border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;display:flex}.contacts-table__avatar-initials{color:var(--text-900);letter-spacing:-.3px;font-size:13px;font-weight:800}.contacts-table__cell--name{min-width:180px;max-width:260px}.contacts-table__name-group{flex-direction:column;gap:1px;display:flex}.contacts-table__name{color:var(--text-900);white-space:nowrap;text-overflow:ellipsis;font-size:14px;font-weight:600;display:block;overflow:hidden}.contacts-table__email{color:var(--text-400);white-space:nowrap;text-overflow:ellipsis;font-size:12px;text-decoration:none;display:block;overflow:hidden}.contacts-table__email:hover{color:var(--accent);text-decoration:underline}.contacts-table__phone{color:var(--text-400);font-size:12px;display:block}.contacts-table__cell--key{min-width:200px}.contacts-table__cell--actions{text-align:right;width:48px;padding-right:12px}.contacts-table__name{color:var(--text-900);font-weight:600}.contacts-table__name--link{text-decoration:none;transition:color .15s}.contacts-table__name--link:hover{color:var(--accent);text-decoration:underline}.contacts-table__link{color:var(--accent);text-decoration:none}.contacts-table__link:hover{text-decoration:underline}.contacts-table__cust-id{color:var(--text-700);background:#f3f4f6;border-radius:4px;padding:2px 6px;font-family:monospace;font-size:.8125rem}.contacts-table__empty{color:var(--muted);font-style:italic}.contacts-table__agents{flex-wrap:wrap;gap:4px;max-width:200px;display:flex}.contacts-table__key-row{align-items:center;gap:8px;display:flex}.contacts-table__magic-key{color:var(--text-500);white-space:nowrap;background:#f3f4f6;border-radius:4px;padding:2px 6px;font-family:monospace;font-size:.75rem}.contacts-table__copy-btn{cursor:pointer;color:var(--muted);background:0 0;border:none;border-radius:4px;align-items:center;padding:2px;transition:color .15s;display:flex}.contacts-table__copy-btn:hover{color:var(--accent)}.contact-status-badge{border-radius:var(--radius-full);white-space:nowrap;align-items:center;gap:5px;padding:3px 10px;font-size:.75rem;font-weight:600;display:inline-flex}.contact-status-badge:before{content:"";border-radius:50%;flex-shrink:0;width:6px;height:6px;display:inline-block}.contact-status-badge--active{color:#15803d;background:#dcfce7}.contact-status-badge--active:before{background:#16a34a}.contact-status-badge--suspended{color:#b91c1c;background:#fee2e2}.contact-status-badge--suspended:before{background:#dc2626}.contact-status-badge--deleted{color:#6b7280;background:#f3f4f6}.contact-status-badge--deleted:before{background:#9ca3af}.docs-shell{background:#f8f9fa;flex-direction:column;min-height:100vh;display:flex}.docs-layout{flex:1;grid-template-columns:260px 1fr;align-items:start;gap:24px;width:100%;max-width:1400px;min-height:0;margin:0 auto;padding:24px 16px;display:grid}.docs-sidebar{background:var(--white);border-radius:var(--radius-lg);box-shadow:var(--card-shadow);border:1px solid #00000012;max-height:calc(100vh - 100px);position:sticky;top:80px;overflow:hidden auto}.docs-sidebar-header{border-bottom:1px solid #0000000f;padding:16px 20px 12px}.docs-sidebar-home{color:var(--accent);align-items:center;gap:8px;font-size:14px;font-weight:600;text-decoration:none;transition:opacity .15s;display:flex}.docs-sidebar-home:hover{opacity:.75}.docs-sidebar-nav{padding:8px 0 16px}.docs-sidebar-section{margin-bottom:4px}.docs-sidebar-section-title{text-transform:uppercase;letter-spacing:.6px;width:100%;color:var(--text-500);cursor:pointer;text-align:left;background:0 0;border:none;justify-content:space-between;align-items:center;padding:8px 20px;font-size:11px;font-weight:700;transition:color .15s;display:flex}.docs-sidebar-section-title:hover,.docs-sidebar-section-title--active{color:var(--accent)}.docs-sidebar-chevron{flex-shrink:0;transition:transform .2s}.docs-sidebar-chevron.open{transform:rotate(180deg)}.docs-sidebar-items{margin:0;padding:0;list-style:none}.docs-sidebar-link{color:var(--text-700);border-left:2px solid #0000;padding:7px 20px 7px 28px;font-size:13.5px;line-height:1.4;text-decoration:none;transition:all .15s;display:block}.docs-sidebar-link:hover{color:var(--accent);background:#2c33740a}.docs-sidebar-link--active{color:var(--accent);border-left-color:var(--accent);background:#2c337412;font-weight:600}.docs-main{min-width:0}.docs-content{background:var(--white);border-radius:var(--radius-lg);box-shadow:var(--card-shadow);border:1px solid #00000012;padding:40px 48px}.docs-content-title{color:var(--text-900);border-bottom:2px solid #0000000f;margin:0 0 24px;padding-bottom:16px;font-size:28px;font-weight:700}.docs-prose{color:var(--text-700);font-size:15px;line-height:1.75}.docs-prose h1{color:var(--text-900);margin:32px 0 16px;font-size:24px;font-weight:700}.docs-prose h2{color:var(--text-900);border-bottom:1px solid #00000012;margin:32px 0 12px;padding-bottom:8px;font-size:20px;font-weight:700}.docs-prose h3{color:var(--text-900);margin:24px 0 8px;font-size:16px;font-weight:600}.docs-prose h4{color:var(--text-700);text-transform:uppercase;letter-spacing:.4px;margin:20px 0 8px;font-size:14px;font-weight:600}.docs-prose p{margin:0 0 16px}.docs-prose a{color:var(--accent);-webkit-text-decoration:underline #2c33744d;text-decoration:underline #2c33744d}.docs-prose a:hover{-webkit-text-decoration-color:var(--accent);-webkit-text-decoration-color:var(--accent);-webkit-text-decoration-color:var(--accent);text-decoration-color:var(--accent)}.docs-prose ul,.docs-prose ol{margin:0 0 16px;padding-left:24px}.docs-prose li{margin-bottom:6px}.docs-prose li>p{margin:0}.docs-prose strong{color:var(--text-900);font-weight:600}.docs-prose em{font-style:italic}.docs-prose hr{border:none;border-top:1px solid #00000014;margin:32px 0}.docs-prose table{border-collapse:collapse;width:100%;margin:16px 0 24px;font-size:14px}.docs-prose thead tr{background:#f8f9fa}.docs-prose th{text-align:left;text-transform:uppercase;letter-spacing:.4px;color:var(--text-500);border-bottom:2px solid #00000014;padding:10px 14px;font-size:12px;font-weight:600}.docs-prose td{vertical-align:top;border-bottom:1px solid #0000000d;padding:10px 14px}.docs-prose tr:last-child td{border-bottom:none}.docs-prose tbody tr:hover td{background:#2c337406}.docs-prose code:not(pre>code){color:var(--accent);background:#2c337412;border-radius:4px;padding:2px 6px;font-family:Fira Code,Cascadia Code,Consolas,monospace;font-size:13px}.docs-prose pre{color:#cdd6f4;border-radius:var(--radius-md);background:#1e1e2e;margin:16px 0 24px;padding:20px 24px;font-size:13.5px;line-height:1.6;overflow-x:auto}.docs-prose pre code{color:inherit;font-size:inherit;background:0 0;padding:0}.docs-prose blockquote{border-left:3px solid var(--accent);border-radius:0 var(--radius-sm)var(--radius-sm)0;color:var(--text-500);background:#2c33740a;margin:0 0 16px;padding:12px 20px;font-style:italic}.docs-prose blockquote p{margin:0}.docs-pagination{border-top:1px solid #00000012;justify-content:space-between;gap:16px;margin-top:48px;padding-top:24px;display:flex}.docs-pagination-link{border-radius:var(--radius-md);cursor:pointer;background:#f8f9fa;border:1px solid #00000012;flex-direction:column;gap:4px;max-width:45%;padding:12px 16px;text-decoration:none;transition:all .15s;display:flex}.docs-pagination-link:hover{background:#2c33740d;border-color:#2c337433}.docs-pagination-link--next{align-items:flex-end;margin-left:auto}.docs-pagination-direction{text-transform:uppercase;letter-spacing:.5px;color:var(--text-500);font-size:11px;font-weight:600;transition:color .15s}.docs-pagination-link:hover .docs-pagination-direction{color:var(--accent);opacity:.7}.docs-pagination-label{color:var(--accent);font-size:14px;font-weight:500;transition:color .15s}.docs-index{padding:40px 48px}.docs-index-intro{color:var(--text-500);margin:0 0 36px;font-size:16px;line-height:1.7}.docs-index-grid{grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px;display:grid}.docs-index-card{border-radius:var(--radius-md);background:#f8f9fa;border:1px solid #00000012;padding:20px;transition:box-shadow .15s}.docs-index-card:hover{box-shadow:0 4px 16px #00000014}.docs-index-card-title{text-transform:uppercase;letter-spacing:.5px;color:var(--text-500);margin:0 0 12px;font-size:13px;font-weight:700}.docs-index-card-list{flex-direction:column;gap:2px;margin:0;padding:0;list-style:none;display:flex}.docs-index-card-link{border-radius:var(--radius-sm);color:var(--text-700);cursor:pointer;flex-direction:column;gap:2px;padding:7px 10px;font-size:13.5px;font-weight:500;text-decoration:none;transition:background .15s,color .15s;display:flex}.docs-index-card-link:hover{color:var(--accent);background:#2c337412}.docs-index-card-desc{color:var(--text-500);font-size:12px;font-weight:400;transition:color .15s}.docs-index-card-link:hover .docs-index-card-desc{color:var(--accent);opacity:.75}@media (max-width:900px){.docs-layout{grid-template-columns:1fr;padding:16px}.docs-sidebar{max-height:none;position:static}.docs-content,.docs-index{padding:24px 20px}}.contact-mode-selector{flex-direction:column;gap:24px;display:flex}.contact-mode-selector__hint{color:var(--text-500);margin:0;font-size:15px}.contact-mode-selector__grid{grid-template-columns:1fr 1fr;gap:16px;display:grid}@media (max-width:600px){.contact-mode-selector__grid{grid-template-columns:1fr}}.contact-mode-card{cursor:pointer;text-align:left;background:#fff;border:1.5px solid #00000014;border-radius:16px;flex-direction:row;justify-content:space-between;align-items:center;gap:12px;width:100%;padding:24px 20px;transition:border-color .18s,box-shadow .18s,transform .18s;position:relative;display:flex!important}.contact-mode-card:hover{border-color:var(--accent);transform:translateY(-2px);box-shadow:0 4px 20px #00000014}.contact-mode-card__body{flex-direction:column;flex:1;align-items:flex-start;gap:10px;min-width:0;display:flex}.contact-mode-card__icon{width:52px;min-width:52px;height:52px;color:var(--accent);background:#eef0ff;border-radius:14px;justify-content:center;align-items:center;display:flex}.contact-mode-card__title{color:var(--text-900);font-size:16px;font-weight:700;line-height:1.2;display:block}.contact-mode-card__desc{color:var(--text-500);font-size:13px;line-height:1.55;display:block}.contact-mode-card__arrow{color:var(--text-300);flex-shrink:0;align-items:center;transition:color .18s,transform .18s;display:flex}.contact-mode-card:hover .contact-mode-card__arrow{color:var(--accent);transform:translate(4px)}.contact-mode-back{margin-bottom:4px}.contact-mode-back__btn{color:var(--text-500);cursor:pointer;background:0 0;border:none;align-items:center;gap:6px;padding:0;font-size:13px;font-weight:500;transition:color .15s;display:inline-flex}.contact-mode-back__btn:hover{color:var(--accent)}.bulk-template-link{color:var(--accent);align-items:center;gap:6px;margin-bottom:16px;font-size:13px;font-weight:500;text-decoration:none;transition:opacity .15s;display:inline-flex}.bulk-template-link:hover{opacity:.75;text-decoration:underline}.bulk-drop-zone{cursor:pointer;background:#fafafa;border:2px dashed #00000026;border-radius:14px;outline:none;justify-content:center;align-items:center;padding:40px 24px;transition:border-color .18s,background .18s;display:flex}.bulk-drop-zone:focus-visible{border-color:var(--accent);box-shadow:0 0 0 3px rgba(var(--accent-rgb,79,70,229),.15)}.bulk-drop-zone:hover:not(.bulk-drop-zone--has-file),.bulk-drop-zone--dragging{border-color:var(--accent);background:var(--accent-soft,#f0f4ff)}.bulk-drop-zone--has-file{cursor:default;background:#fff;border-style:solid;border-color:#0000001a;padding:20px 24px}.bulk-drop-zone__empty{color:var(--text-400);pointer-events:none;flex-direction:column;align-items:center;gap:10px;display:flex}.bulk-drop-zone__label{color:var(--text-600);font-size:14px;font-weight:500}.bulk-drop-zone__sublabel{color:var(--text-400);font-size:13px}.bulk-drop-zone__link{color:var(--accent);font-weight:500}.bulk-drop-zone__file{width:100%;color:var(--text-700);align-items:center;gap:14px;display:flex}.bulk-drop-zone__file-info{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.bulk-drop-zone__file-name{color:var(--text-900);white-space:nowrap;text-overflow:ellipsis;font-size:14px;font-weight:600;overflow:hidden}.bulk-drop-zone__file-size{color:var(--text-400);font-size:12px}.bulk-drop-zone__remove{cursor:pointer;width:32px;height:32px;color:var(--text-500);background:#f5f5f5;border:none;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;transition:background .15s,color .15s;display:flex}.bulk-drop-zone__remove:hover{color:#dc2626;background:#fee2e2}.inline-code{color:var(--text-700);background:#0000000f;border-radius:4px;padding:1px 5px;font-family:monospace;font-size:12px}.bulk-result{background:#fff;border:1px solid #00000014;border-radius:14px;flex-direction:column;gap:12px;padding:20px;display:flex}.bulk-result--embedded{background:0 0;border:none;border-radius:0;padding:0}.bulk-result__row{align-items:center;gap:8px;font-size:14px;display:flex}.bulk-result__row--success{color:#166534}.bulk-result__row--warning{color:#92400e}.bulk-result__row--info{color:var(--accent)}.bulk-file-summary{color:var(--text-600);margin:12px 0 0;font-size:13px}.bulk-file-summary__warn{color:#92400e}.bulk-drop-zone--processing{cursor:default;pointer-events:none;border-style:solid;border-color:rgba(var(--accent-rgb,44,51,116),.35);background:var(--surface-50,#fafafa);min-height:168px;padding:28px 24px}.bulk-upload-progress{text-align:left;flex-direction:column;align-items:stretch;gap:12px;width:100%;display:flex}.bulk-upload-progress__title{color:var(--text-900);margin:0;font-size:15px;font-weight:600}.bulk-upload-progress__detail{color:var(--text-600);margin:0;font-size:13px}.bulk-upload-progress__bar{height:14px;margin-top:4px}.bulk-upload-progress__bar .progress-bar__fill{transition:width .28s ease-out}@media (prefers-reduced-motion:reduce){.bulk-upload-progress__bar .progress-bar__fill{transition:none}}.bulk-upload-progress__percent{color:var(--text-500);text-align:right;margin:0;font-size:12px;font-weight:600}.bulk-upload-progress__warning{color:#92400e;border-radius:var(--radius-md,10px);background:#fffbeb;border:1px solid #fde68a;align-items:flex-start;gap:8px;margin:4px 0 0;padding:10px 12px;font-size:13px;font-weight:500;display:flex}.bulk-upload-progress__warning svg{flex-shrink:0;margin-top:1px}.admin-ticket-form .form-section{background:#fff;border-color:#c7d2fe;width:100%;box-shadow:0 4px 16px #2c33740f}.admin-ticket-form .form-section__note{margin:0}.contact-bulk-wizard__step{width:100%}.contact-bulk-wizard__summary{background:#fff;border:1px solid #00000014;border-radius:12px;flex-direction:column;gap:0;display:flex;overflow:hidden}.contact-bulk-wizard__summary-row{background:#fff;border-bottom:1px solid #0000000f;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:16px;padding:14px 18px;font-size:14px;display:grid}.contact-bulk-wizard__summary-row:nth-child(2n){background:var(--surface-50,#fafafa)}.contact-bulk-wizard__summary-row:last-child{border-bottom:none}.contact-bulk-wizard__summary-label{color:var(--text-600);font-weight:500}.contact-bulk-wizard__summary-value{color:var(--text-900);text-align:right;word-break:break-all;font-weight:600}.contact-bulk-wizard__summary-value--highlight{color:var(--accent);font-size:18px}.contact-bulk-wizard__summary-value--warn{color:#92400e}.contact-bulk-wizard__parse-errors{margin-top:0}.bulk-result__errors{margin:0}.bulk-result__errors-summary{color:#b91c1c;cursor:pointer;padding:4px 0;font-size:13px;font-weight:500}.bulk-result__errors-list{flex-direction:column;gap:4px;margin:10px 0 0;padding:0 0 0 16px;display:flex}.bulk-result__errors-list li{color:var(--text-600);font-size:12px}.bulk-result__row-label{color:var(--text-700);font-weight:600}.bulk-result__actions{border-top:1px solid #0000000f;flex-wrap:wrap;gap:10px;padding-top:8px;display:flex}.public-content-flow{margin-top:16px}.public-content-flow .support-legacy-root{box-shadow:none;background-color:#fff;border-radius:0;padding:0}.public-content-flow .content-area{max-width:100%;padding:0}.dashboard-page-content{flex-direction:column;gap:16px;padding-bottom:32px;display:flex}.dashboard-analytics-section{box-sizing:border-box;width:100%;min-width:0}.analytics-tabs-container{background:var(--white);border:1px solid #00000012;border-radius:16px}.analytics-tabs{background:#f7f8fc;border-bottom:1px solid #00000014;flex-wrap:wrap;gap:0;padding:0 16px;display:flex}.analytics-tab-btn{color:var(--text-500);cursor:pointer;background:0 0;border:none;border-bottom:3px solid #0000;margin-bottom:-1px;padding:14px 20px;font-size:14px;font-weight:600;transition:color .15s,border-color .15s}.analytics-tab-btn:hover{color:var(--primary-700,#2c3374)}.analytics-tab-btn--active{color:var(--primary-700,#2c3374);border-bottom-color:var(--primary-700,#2c3374)}.analytics-tab-content{flex-direction:column;gap:20px;min-width:0;display:flex;overflow-x:hidden}.analytics-toolbar-row{flex-direction:column;gap:10px;display:flex}@media (min-width:700px){.analytics-toolbar-row{flex-flow:wrap;align-items:flex-end;gap:12px}}.analytics-toolbar{align-items:center;display:flex}.analytics-toolbar__filters{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.analytics-toolbar__label{color:var(--text-600);font-size:13px;font-weight:500}.analytics-toolbar__date-input{color:var(--text-900);background:var(--white);border:1px solid #00000026;border-radius:8px;padding:6px 10px;font-size:13px}.analytics-toolbar__btn{padding:7px 14px;font-size:13px}.analytics-inner-tab-container{flex-direction:column;display:flex}.analytics-inner-tabs{background:#f4f5fb;border-bottom:1px solid #0000001c;align-items:flex-end;gap:5px;padding:10px 20px 0;display:flex}.analytics-inner-tab-btn{color:var(--text-500);cursor:pointer;white-space:nowrap;background:#e5e8f3;border:1px solid #0000001c;border-radius:7px 7px 0 0;margin-bottom:-1px;padding:8px 18px;font-size:13px;font-weight:500;transition:color .15s,background .15s}.analytics-inner-tab-btn:hover{color:var(--primary-700,#2c3374);background:#edeffe}.analytics-inner-tab-btn--active{color:var(--primary-700,#2c3374);background:var(--white);border-color:#0000001c;border-bottom-color:var(--white);font-weight:600}.analytics-inner-panel{background:var(--white);flex-direction:column;gap:20px;min-width:0;padding:20px 24px;display:flex}@media (max-width:767px){.analytics-inner-tabs{gap:4px;padding:8px 12px 0;overflow-x:auto}.analytics-inner-panel{padding:16px 12px}}.analytics-section{flex-direction:column;gap:16px;display:flex}.analytics-section__title{color:var(--text-800);margin:0;font-size:15px;font-weight:700}.analytics-section--with-detail{flex-direction:column;gap:16px;display:flex}@media (min-width:1100px){.analytics-section--split{flex-direction:row;align-items:flex-start;gap:16px}.analytics-section--split .analytics-section__main{flex:1;min-width:0}.analytics-section--split .analytics-ticket-detail-panel{flex-shrink:0;width:360px;max-height:calc(100vh - 100px);position:sticky;top:80px;overflow-y:auto}}.analytics-metrics-grid{grid-template-columns:repeat(2,1fr);gap:12px;display:grid}@media (min-width:640px){.analytics-metrics-grid{grid-template-columns:repeat(3,1fr)}}@media (min-width:1024px){.analytics-metrics-grid{grid-template-columns:repeat(4,1fr)}}@media (min-width:1400px){.analytics-metrics-grid{grid-template-columns:repeat(auto-fill,minmax(180px,1fr))}}.analytics-stat-card{background:var(--white);border:1px solid #00000012;border-radius:12px;align-items:flex-start;gap:12px;padding:16px;display:flex;box-shadow:0 1px 4px #0000000a}.analytics-stat-card__icon{flex-shrink:0;font-size:22px;line-height:1}.analytics-stat-card__body{flex-direction:column;gap:2px;min-width:0;display:flex}.analytics-stat-card__label{color:var(--text-500);text-transform:uppercase;letter-spacing:.4px;margin:0;font-size:11px;font-weight:600}.analytics-stat-card__value{color:var(--text-900);margin:0;font-size:22px;font-weight:700;line-height:1.2}.analytics-stat-card__value--highlight{color:var(--green-600,#05a651)}.analytics-stat-card__value--danger{color:#ef4444}.analytics-charts-grid{grid-template-columns:1fr;gap:16px;display:grid}@media (min-width:900px){.analytics-charts-grid{grid-template-columns:repeat(2,1fr)}}@media (min-width:1400px){.analytics-charts-grid{grid-template-columns:repeat(3,1fr)}}.analytics-chart-card{background:var(--white);border:1px solid #00000012;border-radius:12px;padding:16px;box-shadow:0 1px 4px #0000000a}.analytics-chart-card__title{color:var(--text-700);margin:0 0 12px;font-size:13px;font-weight:600}.analytics-chart-card__empty{color:var(--text-500);text-align:center;padding:40px 0;font-size:13px}.analytics-explorer{grid-template-columns:1fr;gap:16px;min-height:400px;display:grid}@media (min-width:960px){.analytics-explorer{grid-template-columns:300px 1fr}}.analytics-explorer__list-panel{border-right:none;flex-direction:column;gap:8px;padding-right:0;display:flex}@media (min-width:960px){.analytics-explorer__list-panel{border-right:1px solid #00000014;padding-right:16px}}.analytics-explorer__search{gap:8px;display:flex}.analytics-explorer__search-input{color:var(--text-900);border:1px solid #00000026;border-radius:8px;flex:1;padding:8px 12px;font-size:13px}.analytics-explorer__list{flex-direction:column;gap:4px;max-height:500px;display:flex;overflow-y:auto}.analytics-explorer__empty,.analytics-explorer__error,.analytics-explorer__loading,.analytics-explorer__placeholder{color:var(--text-500);text-align:center;padding:24px 8px;font-size:13px}.analytics-explorer__error{color:#ef4444}.analytics-explorer__pagination{color:var(--text-600);justify-content:space-between;align-items:center;gap:8px;margin-top:4px;font-size:12px;display:flex}.analytics-device-item{cursor:pointer;border:1px solid #0000;border-radius:8px;padding:10px 12px;transition:all .12s}.analytics-device-item:hover{background:#f0f4ff;border-color:#2c33741f}.analytics-device-item--active{background:#e8ecff;border-color:#2c337440}.analytics-device-item__name{color:var(--text-900);margin:0;font-size:13px;font-weight:600}.analytics-device-item__email,.analytics-device-item__phone{color:var(--text-600);margin:1px 0 0;font-size:12px}.analytics-device-item__meta{color:var(--text-500);margin:3px 0 0;font-size:11px}.analytics-explorer__detail-panel{max-height:600px;padding-left:4px;overflow-y:auto}.analytics-device-detail__header{margin-bottom:16px}.analytics-device-detail__name{color:var(--text-900);margin:0 0 6px;font-size:16px;font-weight:700}.analytics-device-detail__info{color:var(--text-600);flex-wrap:wrap;gap:8px;font-size:12px;display:flex}.analytics-device-detail__id{color:var(--text-500);background:#f1f3f9;border-radius:4px;padding:2px 6px;font-family:monospace;font-size:11px}.analytics-device-detail__sessions-title{color:var(--text-700);margin:0 0 10px;font-size:13px;font-weight:600}.analytics-session-group{border:1px solid #00000014;border-radius:8px;margin-bottom:8px;overflow:hidden}.analytics-session-group__header{color:var(--text-700);cursor:pointer;background:#f7f8fc;justify-content:space-between;align-items:center;gap:12px;padding:10px 14px;font-size:12px;font-weight:600;display:flex}.analytics-timeline{flex-direction:column;gap:0;padding:0 8px 8px;display:flex}.analytics-timeline-event{border-bottom:1px solid #0000000d;flex-direction:column;gap:3px;padding:8px 8px 8px 0;display:flex}.analytics-timeline-event:last-child{border-bottom:none}.analytics-timeline-event__meta{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.analytics-timeline-event__time{color:var(--text-500);font-family:monospace;font-size:11px}.analytics-timeline-event__target{color:var(--text-700);word-break:break-all;font-size:11px}.analytics-timeline-event__content,.analytics-timeline-event__trail{color:var(--text-600);margin:0;font-size:12px}.analytics-timeline-event__json-toggle{color:var(--text-500);cursor:pointer;background:0 0;border:none;align-self:flex-start;padding:0;font-size:11px;text-decoration:underline}.analytics-timeline-event__json{color:var(--text-700);background:#f7f8fc;border-radius:6px;margin-top:4px;padding:8px;font-size:11px;overflow-x:auto}.analytics-event-tag{text-transform:uppercase;letter-spacing:.3px;border-radius:4px;padding:2px 7px;font-size:10px;font-weight:600}.analytics-event-tag--view{color:#1d4ed8;background:#dbeafe}.analytics-event-tag--text{color:#b45309;background:#fef3c7}.analytics-event-tag--click{color:#166534;background:#dcfce7}.analytics-tickets-table-container{flex-direction:column;gap:12px;display:flex}.analytics-table-filters{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.analytics-table-filters__search{border:1px solid #00000026;border-radius:8px;flex:1;min-width:200px;padding:8px 12px;font-size:13px}.analytics-table-filters__status{background:var(--white);color:var(--text-900);border:1px solid #00000026;border-radius:8px;padding:8px 12px;font-size:13px}.analytics-tickets-table-wrapper{border:1px solid #00000014;border-radius:10px;overflow-x:auto}.analytics-tickets-table{border-collapse:collapse;width:100%;font-size:13px}.analytics-tickets-table thead th{text-align:left;color:var(--text-500);text-transform:uppercase;letter-spacing:.4px;background:#f7f8fc;border-bottom:1px solid #00000014;padding:10px 14px;font-size:11px;font-weight:600}.analytics-tickets-table tbody td{vertical-align:middle;color:var(--text-700);text-overflow:ellipsis;white-space:nowrap;border-bottom:1px solid #0000000d;max-width:180px;padding:10px 14px;overflow:hidden}.analytics-tickets-table__row{cursor:pointer;transition:background .1s}.analytics-tickets-table__row:hover{background:#f0f4ff}.analytics-tickets-table__row--selected{background:#e8ecff}.analytics-tickets-table__empty{text-align:center;color:var(--text-500);padding:40px}.analytics-tickets-table__cell-email{max-width:160px}.analytics-tickets-table__cell-attempts{color:#ef4444;font-weight:600}.analytics-table-pagination{color:var(--text-600);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;font-size:13px;display:flex}.analytics-status-badge{text-transform:capitalize;border-radius:6px;padding:3px 9px;font-size:11px;font-weight:600;display:inline-block}.analytics-status-badge--received{color:#1d4ed8;background:#dbeafe}.analytics-status-badge--processing{color:#b45309;background:#fef3c7}.analytics-status-badge--forwarded{color:#166534;background:#dcfce7}.analytics-status-badge--failed{color:#b91c1c;background:#fee2e2}.analytics-status-badge--success{color:#166534;background:#dcfce7}.analytics-status-badge--warning{color:#b45309;background:#fef3c7}.analytics-status-badge--error{color:#b91c1c;background:#fee2e2}.analytics-status-badge--neutral{color:#475569;background:#f1f5f9}.analytics-expanded-row td{background:#f8fafc;border-top:none;padding:0!important}.analytics-diff-container{gap:8px;padding:12px 16px;display:flex}.analytics-diff-block{background:#fff;border:1px solid #00000014;border-radius:8px;flex:1;max-height:220px;padding:10px 12px;overflow:auto}.analytics-diff-block--before{border-left:3px solid #f87171}.analytics-diff-block--after{border-left:3px solid #4ade80}.analytics-diff-block strong{text-transform:uppercase;letter-spacing:.04em;color:#64748b;margin-bottom:6px;font-size:11px;display:block}.analytics-diff-block pre{white-space:pre-wrap;word-break:break-all;color:#334155;margin:0;font-size:11px}.analytics-stack-container{padding:12px 16px}.analytics-stack-trace{white-space:pre-wrap;word-break:break-all;color:#b91c1c;background:#fff5f5;border:1px solid #fecaca;border-radius:6px;max-height:220px;margin:0;padding:10px 12px;font-size:11px;overflow:auto}.analytics-btn-link{color:var(--primary,#6366f1);cursor:pointer;text-underline-offset:2px;background:0 0;border:none;border-radius:4px;padding:2px 6px;font-size:12px;font-weight:600;text-decoration:underline}.analytics-btn-link:hover{background:#6366f114}.analytics-endpoint-cell{color:#334155;background:#f1f5f9;border-radius:4px;padding:2px 6px;font-size:11px}.analytics-error-message-cell{color:#7f1d1d;max-width:260px;font-size:12px}.analytics-filter-input{color:var(--text-900);background:var(--white);border:1px solid #00000026;border-radius:8px;outline:none;flex:1;min-width:160px;padding:7px 11px;font-size:13px;transition:border-color .15s}.analytics-filter-input:focus{border-color:var(--primary,#6366f1);box-shadow:0 0 0 2px #6366f11a}.analytics-filter-input--short{flex:0 0 80px;min-width:80px}.analytics-filter-select{color:var(--text-900);background:var(--white);cursor:pointer;border:1px solid #00000026;border-radius:8px;outline:none;padding:7px 11px;font-size:13px;transition:border-color .15s}.analytics-filter-select:focus{border-color:var(--primary,#6366f1);box-shadow:0 0 0 2px #6366f11a}.analytics-filters-secondary-row{flex-wrap:wrap;align-items:center;gap:8px;margin-top:4px;display:flex}.analytics-ticket-detail-panel{background:var(--white);border:1px solid #00000014;border-radius:12px;flex-direction:column;display:flex;overflow:hidden}.analytics-ticket-detail-panel__header{background:#f7f8fc;border-bottom:1px solid #00000012;justify-content:space-between;align-items:center;padding:14px 16px;display:flex}.analytics-ticket-detail-panel__title{color:var(--text-800);margin:0;font-size:14px;font-weight:700}.analytics-ticket-detail-panel__close{cursor:pointer;color:var(--text-500);background:0 0;border:none;border-radius:6px;padding:4px 8px;font-size:16px;transition:background .1s}.analytics-ticket-detail-panel__close:hover{background:#0000000f}.analytics-ticket-detail-panel__body{flex-direction:column;gap:16px;padding:16px;display:flex;overflow-y:auto}.analytics-ticket-detail-section{flex-direction:column;gap:8px;display:flex}.analytics-ticket-detail-section h4{color:var(--text-600);text-transform:uppercase;letter-spacing:.4px;margin:0;font-size:12px;font-weight:700}.analytics-ticket-detail-section__empty{color:var(--text-500);margin:0;font-size:13px}.analytics-ticket-detail-section__toggle{color:var(--text-600);cursor:pointer;text-align:left;background:0 0;border:none;align-items:center;gap:6px;padding:0;font-size:13px;font-weight:600;display:flex}.analytics-ticket-detail-section__badge{color:var(--text-500);background:#f1f3f9;border-radius:4px;padding:1px 6px;font-size:10px}.analytics-ticket-detail-section__json{color:var(--text-700);background:#f7f8fc;border-radius:6px;padding:10px;font-size:11px;overflow-x:auto}.analytics-ticket-dl{grid-template-columns:auto 1fr;gap:6px 12px;font-size:13px;display:grid}.analytics-ticket-dl dt{color:var(--text-500);white-space:nowrap;font-weight:600}.analytics-ticket-dl dd{color:var(--text-800);overflow-wrap:break-word;min-width:0;margin:0}.analytics-ticket-dl__error{color:#ef4444;font-size:12px}.analytics-attachments-list{flex-direction:column;gap:6px;margin:0;padding:0;list-style:none;display:flex}.analytics-attachment-item{color:var(--text-700);background:#f7f8fc;border-radius:8px;align-items:baseline;gap:8px;padding:6px 10px;font-size:12px;display:flex}.analytics-attachment-item__icon{flex-shrink:0}.analytics-attachment-item__name{text-overflow:ellipsis;white-space:nowrap;flex:1;font-weight:500;overflow:hidden}.analytics-attachment-item__meta{color:var(--text-500);flex-shrink:0;font-size:11px}.analytics-attachment-item__date{color:var(--text-400);flex-shrink:0;font-size:11px}.analytics-errors-list{flex-direction:column;gap:8px;margin:0;padding:0;list-style:none;display:flex}.analytics-creation-error-item{background:#fff5f5;border:1px solid #fecaca;border-radius:8px;flex-direction:column;gap:4px;padding:8px 10px;display:flex}.analytics-creation-error-item__header{color:var(--text-700);flex-wrap:wrap;align-items:baseline;gap:8px;font-size:12px;display:flex}.analytics-creation-error-item__stack{color:var(--text-600);font-size:11px}.analytics-creation-error-item__stack pre{background:#f7f8fc;border-radius:6px;margin:4px 0 0;padding:6px;font-size:10px;overflow-x:auto}.analytics-loading{color:var(--text-500);text-align:center;padding:32px 0;font-size:13px}.analytics-initial-loader{justify-content:center;align-items:center;min-height:200px;display:flex}.analytics-error{color:#ef4444;background:#fff5f5;border:1px solid #fecaca;border-radius:8px;padding:10px 14px;font-size:13px}.support-legacy-root{--accent:#2c3374;--green:#05a651;--white:#fff;--text-900:#171717;--text-700:#333;--text-500:#5a5a5a;--muted:#9b9b9b;--bubble-agent:#fff;--bubble-user-bg:linear-gradient(135deg,#eef2ff,#dde6ff);--bubble-user-color:#2c3374;--radius-bubble:16px;background-color:#fff;border-radius:12px;padding:16px}.support-legacy-root *,.support-legacy-root :before,.support-legacy-root :after{box-sizing:border-box}.support-legacy-root .content-area{flex-direction:column;gap:12px;padding:8px 0;display:flex}.support-legacy-root .intro-divider{background:#00000012;border-radius:2px;height:1px;margin:4px 0}.support-legacy-root .chat-row{align-items:flex-start;gap:10px;width:100%;display:flex}.support-legacy-root .chat-row--user{justify-content:flex-end}.support-legacy-root .ana-avatar{width:40px;min-width:40px;height:40px;color:var(--accent);background:linear-gradient(#fff,#fff0cc);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:16px;font-weight:700;display:flex;overflow:hidden}.support-legacy-root .ana-avatar__img{object-fit:cover;border-radius:50%;width:100%;height:100%;display:block}.support-legacy-root .bubble-card{background:var(--bubble-agent);border-radius:var(--radius-bubble);color:var(--text-900);border:1px solid #0000000f;border-top-left-radius:4px;flex:1;min-width:0;padding:12px 14px;font-size:15px;line-height:1.5;box-shadow:0 2px 8px #00000012}.support-legacy-root .bubble-card--user{background:var(--bubble-user-bg);color:var(--bubble-user-color);border-top-left-radius:var(--radius-bubble);border:none;border-top-right-radius:4px;flex:0 auto;max-width:75%;font-weight:500}.support-legacy-root .bubble-card--full{flex:1;min-width:0}.support-legacy-root .bubble-card--media{padding:8px;overflow:hidden}.support-legacy-root .bubble-card--question{flex-direction:column;gap:10px;display:flex}.support-legacy-root .bubble-card--past{opacity:.75}.support-legacy-root .bubble-card p{margin:0 0 8px}.support-legacy-root .bubble-card p:last-child{margin-bottom:0}.support-legacy-root .bubble-question__title{color:var(--text-900);margin:0;font-size:15px;font-weight:600}.support-legacy-root .bubble-question__desc{color:var(--text-700);margin:0;font-size:14px}.support-legacy-root .bubble-question__options{flex-direction:column;gap:6px;display:flex}.support-legacy-root .bubble-media__img{border:1px solid #0000000d;border-radius:10px;width:100%;display:block}.support-legacy-root .bubble-media__iframe{aspect-ratio:16/9;border:1px solid #0000000d;border-radius:10px;width:100%;display:block}.support-legacy-root .steps{flex-direction:column;gap:8px;display:flex}.support-legacy-root .steps--inline{margin:0}.support-legacy-root .step{opacity:0;background:#00000008;border-left:3px solid #2c33742e;border-radius:10px;padding:10px 12px;transform:translateY(6px)}.support-legacy-root .step.show{opacity:1;transition:all .36s cubic-bezier(.2,.9,.2,1);transform:none}.support-legacy-root .step strong{color:var(--text-900);text-transform:uppercase;letter-spacing:.04em;margin-bottom:4px;font-size:13px;display:block}.support-legacy-root .step p{color:var(--text-700);margin:0;font-size:14px}.support-legacy-root .clickable-step{border-left-color:var(--accent);cursor:pointer}.support-legacy-root .clickable-step:active{transform:scale(.995)}.support-legacy-root .chev{color:var(--accent);flex-shrink:0;margin-left:8px;font-size:18px}.support-legacy-root .option-btn{cursor:pointer;text-align:left;width:100%;color:var(--text-900);background:#fff;border:1.5px solid #2c33742e;border-radius:10px;padding:10px 14px;font-size:14px;font-weight:500;transition:background .15s,border-color .15s;display:block}.support-legacy-root .option-btn:hover,.support-legacy-root .option-btn:focus-visible{border-color:var(--accent);background:#eef2ff;outline:none}.support-legacy-root .feedback{gap:8px;margin-top:4px;display:flex}.support-legacy-root .btn-yes{background:var(--green);color:#fff;cursor:pointer;border:0;border-radius:10px;flex:1;padding:10px;font-size:15px;font-weight:600;transition:opacity .15s}.support-legacy-root .btn-yes:hover{opacity:.88}.support-legacy-root .btn-no{cursor:pointer;background:#0000000a;border:1.5px solid #0000001a;border-radius:10px;flex:1;padding:10px;font-size:15px;transition:background .15s}.support-legacy-root .btn-no:hover{background:#00000014}.support-legacy-root .escalation{flex-direction:column;gap:8px;display:flex}.support-legacy-root .escalation-item{cursor:default;opacity:0;background:#00000008;border-left:3px solid #0000000f;border-radius:10px;justify-content:space-between;align-items:center;gap:10px;padding:10px 12px;display:flex;transform:translateY(6px)}.support-legacy-root .escalation-item.show{opacity:1;transition:all .36s cubic-bezier(.2,.9,.2,1);transform:none}.support-legacy-root .escalation-item.clickable{border-left-color:var(--accent);cursor:pointer}.support-legacy-root .escalation-item.clickable:hover{background:#eef2ff}.support-legacy-root .escalation-item--info{cursor:default;border-left-color:#2c33744d}.support-legacy-root .escalation-item.escalation-item--information{cursor:default;flex-direction:column;justify-content:flex-start;align-items:flex-start;gap:8px}.support-legacy-root .escalation-item__info-text{color:var(--text-700);width:100%;font-size:13px;line-height:1.5}.support-legacy-root .escalation-item__info-text p{margin:0 0 6px}.support-legacy-root .escalation-item__info-text p:last-child{margin-bottom:0}.support-legacy-root .escalation-item__info-content{color:var(--text-700);margin-top:6px;font-size:13px;line-height:1.5}.support-legacy-root .escalation-item__info-content p{margin:0 0 6px}.support-legacy-root .escalation-item__info-content p:last-child{margin-bottom:0}.support-legacy-root .escalation-item--link,.support-legacy-root .escalation-item--link:visited{color:inherit}.support-legacy-root .escalation-item .label{color:var(--text-700);font-size:14px;font-weight:600}.support-legacy-root .escalation-item .sub{color:var(--text-500);margin-top:2px;font-size:12px}.support-legacy-root .escalation-item .chev{color:var(--accent);flex-shrink:0;margin-left:0;font-size:18px}.support-legacy-root .escalation-item .badge{color:var(--text-500);background:#0000000d;border-radius:999px;margin-top:4px;padding:3px 7px;font-size:11px;display:inline-block}.support-legacy-root .escalation-item[tabindex="0"]:focus{outline-offset:2px;outline:3px solid #2c337426}.support-legacy-root .preview-continue{cursor:pointer;width:100%;color:var(--accent);background:#fff;border:1.5px solid #2c33742e;border-radius:10px;margin-top:4px;padding:10px 14px;font-size:14px;font-weight:500;transition:background .15s}.support-legacy-root .preview-continue:hover{background:#eef2ff}.support-legacy-root .flow-reset-btn{width:100%;color:var(--accent);cursor:pointer;text-align:center;background:#2c33740a;border:1.5px dashed #2c33744d;border-radius:12px;margin-top:4px;padding:12px 16px;font-size:14px;font-weight:600;transition:background .15s,border-color .15s;display:block}.support-legacy-root .flow-reset-btn:hover,.support-legacy-root .flow-reset-btn:focus-visible{border-color:var(--accent);background:#eef2ff;outline:none}.support-legacy-root .support-ticket-form--inline{box-shadow:none;background:0 0;border:none;border-radius:0;flex-direction:column;gap:14px;padding:0;display:flex}.support-legacy-root .support-ticket-form__header{flex-direction:column;gap:4px;display:flex}.support-legacy-root .support-ticket-form__back{all:unset;cursor:pointer;color:var(--accent);align-self:flex-start;padding:2px 0;font-size:13px;font-weight:500}.support-legacy-root .support-ticket-form__back:hover{text-decoration:underline}.support-legacy-root .support-ticket-form__title{color:var(--text-900);margin:0;font-size:15px;font-weight:600}.support-legacy-root .support-ticket-form__fields{flex-direction:column;gap:10px;display:flex}.support-legacy-root .support-ticket-form__field{flex-direction:column;gap:4px;display:flex}.support-legacy-root .support-ticket-form__label{color:var(--text-700);text-transform:uppercase;letter-spacing:.04em;font-size:12px;font-weight:600}.support-legacy-root .support-ticket-form__input{width:100%;color:var(--text-900);resize:vertical;background:#00000005;border:1.5px solid #0000001f;border-radius:10px;outline:none;padding:9px 12px;font-size:14px;transition:border-color .15s,background .15s}.support-legacy-root .support-ticket-form__input:focus{border-color:var(--accent);background:#fff}.support-legacy-root .support-ticket-form__error{color:#d32f2f;background:#fff5f5;border-radius:8px;margin:0;padding:8px 12px;font-size:13px}.support-legacy-root .support-ticket-form__hint{color:var(--muted);margin:0;font-size:12px;font-style:italic}.support-legacy-root .support-ticket-form__actions{flex-direction:column;align-items:center;gap:8px;display:flex}.support-legacy-root .support-ticket-form__actions .btn{cursor:pointer;background:var(--accent);color:#fff;border:none;border-radius:12px;width:auto;min-width:220px;padding:12px 40px;font-size:15px;font-weight:600;transition:opacity .15s}.support-legacy-root .support-ticket-form__actions .btn:disabled{opacity:.6;cursor:default}.support-legacy-root .support-ticket-form__submitted{color:var(--text-900);margin:0;font-size:15px}.support-legacy-root .ticket-form-row{width:100%;margin:4px 0 0;padding:0}.support-legacy-root .support-ticket-form__file{color:var(--text-700);cursor:pointer;width:100%;font-size:13px}.support-legacy-root .support-ticket-form__file::file-selector-button{background:var(--accent);color:#fff;cursor:pointer;border:1.5px solid #0000001f;border-radius:8px;margin-right:8px;padding:6px 12px;font-size:12px;font-weight:600;transition:opacity .15s}.support-legacy-root .support-ticket-form__file::file-selector-button:hover{opacity:.85}.support-legacy-root .pricing-carousel{width:100%;padding:4px 0 8px;position:relative;overflow:hidden}.support-legacy-root .pricing-carousel__track{scroll-snap-type:x mandatory;-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:#0000002e transparent;gap:10px;padding:4px 2px 8px;display:flex;overflow-x:auto}.support-legacy-root .pricing-carousel__track::-webkit-scrollbar{height:4px}.support-legacy-root .pricing-carousel__track::-webkit-scrollbar-thumb{background:#0000002e;border-radius:4px}.support-legacy-root .pricing-card{scroll-snap-align:start;background:#fff;border:2px solid #eee;border-radius:12px;flex-direction:column;flex:0 0 190px;gap:10px;padding:20px 14px 16px;font-family:Arial,sans-serif;transition:border-color .15s,box-shadow .15s;display:flex;position:relative}.support-legacy-root .pricing-card--featured{background:#fff;border-color:#2d3277;box-shadow:0 4px 16px #2d32772e}.support-legacy-root .pricing-card__badge{color:#fff;letter-spacing:.08em;text-transform:uppercase;white-space:nowrap;background:#2d3277;border-radius:999px;padding:4px 12px;font-family:Arial,sans-serif;font-size:.65rem;font-weight:700;position:absolute;top:-12px;left:50%;transform:translate(-50%)}.support-legacy-root .pricing-card__title{color:#2d3277;text-align:center;text-transform:uppercase;letter-spacing:.03em;margin-top:6px;font-size:.88rem;font-weight:700}.support-legacy-root .pricing-card__price{border-bottom:1px solid #2d32771f;flex-direction:column;align-items:center;gap:2px;padding-bottom:8px;display:flex}.support-legacy-root .pricing-card--featured .pricing-card__price{border-bottom-color:#2d327726}.support-legacy-root .pricing-card__amount{color:#2d3277;font-size:1.5rem;font-weight:900;line-height:1}.support-legacy-root .pricing-card__currency{color:#4a5097;text-transform:uppercase;letter-spacing:.1em;font-size:.68rem;font-weight:700}.support-legacy-root .pricing-card--featured .pricing-card__currency{color:#4a5097}.support-legacy-root .pricing-card__features{flex-direction:column;gap:6px;margin:4px 0 0;padding:0;list-style:none;display:flex}.support-legacy-root .pricing-card__feature{color:#666;align-items:flex-start;gap:6px;font-size:.78rem;line-height:1.4;display:flex}.support-legacy-root .pricing-card__feature svg{color:#39b54a;flex-shrink:0;margin-top:2px}.support-legacy-root .pricing-card--featured .pricing-card__feature{color:#666}.support-legacy-root .pricing-card--featured .pricing-card__feature svg{color:#39b54a}.support-legacy-root .pricing-card__features-label{color:#666;text-transform:uppercase;letter-spacing:.07em;margin:2px 0 0;padding:0;font-size:.68rem;font-weight:700}.support-legacy-root .pricing-card--featured .pricing-card__features-label{color:#666}.support-legacy-root .pricing-carousel__btn{z-index:2;width:28px;height:28px;color:var(--accent);cursor:pointer;background:#fff;border:none;border-radius:50%;justify-content:center;align-items:center;padding:0;font-size:1.4rem;line-height:1;transition:opacity .15s,background .15s;display:flex;position:absolute;top:50%;transform:translateY(-50%);box-shadow:0 2px 8px #0000002e}.support-legacy-root .pricing-carousel__btn:disabled{opacity:.3;cursor:default}.support-legacy-root .pricing-carousel__btn:not(:disabled):hover{background:var(--accent);color:#fff}.support-legacy-root .pricing-carousel__btn--prev{left:0}.support-legacy-root .pricing-carousel__btn--next{right:0}.support-legacy-root .pricing-carousel:has(.pricing-carousel__btn) .pricing-carousel__track{padding-left:34px;padding-right:34px}.admin-ticket-form{flex-direction:column;gap:24px;width:100%;max-width:680px;margin:0 auto;display:flex}.admin-ticket-form__stepper{padding:var(--spacing-md)var(--spacing-lg);border-radius:var(--radius-md,8px);background:#f8fafc;border:1px solid #e2e8f0;align-items:center;gap:0;display:flex}.admin-ticket-form__step{color:var(--text-500,#5a5a5a);align-items:center;gap:8px;font-size:13px;font-weight:600;display:flex}.admin-ticket-form__step--active{color:var(--accent,#2c3374)}.admin-ticket-form__step--done{color:#16a34a}.admin-ticket-form__step-num{background:0 0;border:2px solid;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:28px;height:28px;font-size:12px;font-weight:700;display:flex}.admin-ticket-form__step--active .admin-ticket-form__step-num{background:var(--accent,#2c3374);color:#fff;border-color:var(--accent,#2c3374)}.admin-ticket-form__step--done .admin-ticket-form__step-num{color:#fff;background:#16a34a;border-color:#16a34a}.admin-ticket-form__step-sep{background:var(--border,#e0e0e0);flex:1;height:2px;margin:0 8px}.admin-ticket-form__step-sep--done{background:#16a34a}.admin-ticket-form__section-title{color:var(--text-900,#111);margin:0;font-size:17px;font-weight:700}.admin-ticket-form__search-wrap{position:relative}.admin-ticket-form__search{border:1.5px solid var(--border,#e0e0e0);box-sizing:border-box;border-radius:10px;width:100%;padding:10px 14px 10px 40px;font-family:inherit;font-size:14px}.admin-ticket-form__search:focus{border-color:var(--accent,#2c3374);outline:none}.admin-ticket-form__search-icon{color:var(--text-500,#5a5a5a);pointer-events:none;position:absolute;top:50%;left:12px;transform:translateY(-50%)}.admin-ticket-form__contact-confirm{border:1.5px solid var(--accent,#2c3374);background:#2c33740d;border-radius:12px;margin-bottom:20px;padding:16px 20px}.admin-ticket-form__contact-confirm-label{color:var(--accent,#2c3374);text-transform:uppercase;letter-spacing:.05em;margin:0 0 8px;font-size:12px;font-weight:600}.admin-ticket-form__contact-confirm-name{color:var(--text-900,#111);margin:0 0 4px;font-size:16px;font-weight:700}.admin-ticket-form__contact-confirm-detail{color:var(--text-500,#5a5a5a);margin:0;font-size:13px}.admin-ticket-form__contact-confirm-notice{color:var(--text-500,#5a5a5a);margin:10px 0 0;font-size:12px;font-style:italic}.admin-ticket-form__toggle-manual{color:var(--accent,#2c3374);cursor:pointer;background:0 0;border:none;padding:0;font-family:inherit;font-size:13px;text-decoration:underline}.admin-ticket-form__divider{border:none;border-top:1px solid #00000014;margin:4px 0}.admin-ticket-form__file{width:100%;color:var(--text-600,#5a5a5a);cursor:pointer;box-sizing:border-box;background:#fafafa;border:1.5px dashed #00000026;border-radius:10px;padding:9px 12px;font-family:inherit;font-size:13px;transition:border-color .15s}.admin-ticket-form__file:hover{border-color:var(--accent,#2c3374)}.admin-ticket-form__file::file-selector-button{background:var(--accent,#2c3374);color:#fff;cursor:pointer;border:none;border-radius:6px;margin-right:10px;padding:5px 12px;font-family:inherit;font-size:12px;font-weight:600;transition:opacity .15s}.admin-ticket-form__file::file-selector-button:hover{opacity:.85}.admin-ticket-form__success{text-align:center;flex-direction:column;align-items:center;gap:20px;padding:40px 0;display:flex}.admin-ticket-form__success-icon{color:#16a34a}.admin-ticket-form__success-msg{color:var(--text-900,#111);margin:0;font-size:16px;font-weight:600}.admin-ticket-form__loading{color:var(--text-500,#5a5a5a);justify-content:center;align-items:center;gap:10px;padding:20px 0;font-size:14px;display:flex}.admin-ticket-form__empty{color:var(--text-500,#5a5a5a);padding:12px 0;font-size:13px}.admin-ticket-form__panel-header{align-items:flex-start;gap:12px;margin-bottom:8px;display:flex}.admin-ticket-form__panel-badge{background:var(--accent,#2c3374);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:2rem;height:2rem;font-size:13px;font-weight:700;display:flex}.admin-ticket-form__panel-title{color:var(--text-900,#111);margin:0;font-size:17px;font-weight:700;line-height:2rem}.admin-ticket-form__panel-desc{color:var(--text-500,#5a5a5a);margin:2px 0 0;font-size:13px;line-height:1.45}.admin-ticket-form__subheading{color:var(--text-500,#5a5a5a);margin:-4px 0 0;font-size:13px;font-weight:600}.admin-ticket-form__esc-head{align-items:center;gap:8px;margin-bottom:4px;display:flex}.admin-ticket-form__esc-head .pick-list__item-title{margin:0}.admin-ticket-form__esc-slug{color:var(--text-500,#5a5a5a);background:#0000000a;border-radius:6px;margin-top:6px;padding:2px 6px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:11px;display:inline-block}.admin-ticket-form__actions{border-top:1px solid #f1f5f9;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-top:24px;padding-top:20px;display:flex}.admin-ticket-form__actions>.btn:only-child,.admin-ticket-form__actions>.admin-ticket-form__btn-back:only-child{margin-left:0}.admin-ticket-form__btn-back{color:var(--text-700,#374151);cursor:pointer;background:0 0;border:1.5px solid #0000001f;border-radius:10px;justify-content:center;align-items:center;gap:8px;padding:12px 24px;font-family:inherit;font-size:14px;font-weight:600;line-height:1;transition:all .2s;display:flex}.admin-ticket-form__btn-back:hover:not(:disabled){color:var(--text-900,#111);background:#0000000a;border-color:#0003}.admin-ticket-form__btn-back:focus-visible{outline:2px solid var(--accent);outline-offset:3px;color:var(--text-900,#111)}.admin-ticket-form__btn-back:disabled{opacity:.6;cursor:not-allowed}@media (max-width:640px){.admin-ticket-form__step-label{display:none}.admin-ticket-form__actions{flex-direction:column-reverse;align-items:stretch}.admin-ticket-form__actions .btn,.admin-ticket-form__actions .admin-ticket-form__btn-back{width:100%}}.article-flow{--accent:#2c3374;--accent-light:#eef2ff;--green:#05a651;--text-900:#171717;--text-700:#333;--text-500:#5a5a5a;--muted:#9b9b9b;--border:#e5e7eb;--radius:10px;--radius-sm:6px;max-width:760px;color:var(--text-900);margin:0 auto;padding:0 8px 80px;font-family:inherit}.article-flow__header{border-bottom:2px solid var(--border);margin-bottom:28px;padding-bottom:20px}.article-flow__header h1{color:var(--accent);letter-spacing:-.01em;margin:0 0 12px;font-size:1.8rem;font-weight:800;line-height:1.25}.article-flow__keywords{flex-wrap:wrap;gap:6px;margin:0 0 10px;padding:0;list-style:none;display:flex}.article-flow__keywords-label{color:var(--muted);text-transform:uppercase;letter-spacing:.05em;margin:0 0 6px;font-size:.75rem;font-weight:600}.article-flow__keyword-tag{background:var(--accent);color:#fff;text-transform:uppercase;letter-spacing:.04em;border:none;border-radius:6px;padding:3px 10px;font-size:.72rem;font-weight:600;display:inline-block}.article-flow__updated{color:var(--muted);align-items:center;gap:5px;margin:0;font-size:.8rem;display:flex}.article-flow__updated:before{content:"";background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%239b9b9b' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Crect x='3' y='4' width='18' height='18' rx='2' ry='2'/%3E%3Cline x1='16' y1='2' x2='16' y2='6'/%3E%3Cline x1='8' y1='2' x2='8' y2='6'/%3E%3Cline x1='3' y1='10' x2='21' y2='10'/%3E%3C/svg%3E");background-repeat:no-repeat;background-size:contain;flex-shrink:0;width:12px;height:12px;display:inline-block}.article-flow__body{flex-direction:column;gap:22px;display:flex}.article-node--text{color:var(--text-700);font-size:.96rem;line-height:1.75}.article-node--text p{margin:0 0 10px}.article-node--text p:last-child{margin-bottom:0}.article-node--text strong{color:var(--text-900);font-weight:700}.article-node--text em{font-style:italic}.article-node--text u{text-decoration:underline}.article-node--text a{color:var(--accent);text-underline-offset:3px}.article-node--text img{border-radius:var(--radius-sm);cursor:zoom-in;max-width:100%;height:auto}.article-node--text h2{color:var(--accent);margin:18px 0 8px;font-family:Arial,sans-serif;font-size:1.2rem;font-weight:800;line-height:1.3}.article-node--text h3{color:var(--accent);margin:14px 0 6px;font-family:Arial,sans-serif;font-size:1rem;font-weight:700;line-height:1.35}.article-node--text ul,.article-node--text ol{margin:0 0 10px;padding-left:22px}.article-node--text ul{list-style:outside}.article-node--text ol{list-style:decimal}.article-node--text li{margin-bottom:4px;line-height:1.65}.article-node--text hr{border:none;border-top:1.5px solid var(--border);margin:18px 0}.article-node--text table{border-collapse:collapse;border-radius:var(--radius-sm);width:100%;margin:0 0 10px;font-size:.875rem;overflow:hidden;display:table!important}.article-node--text thead{display:table-header-group!important}.article-node--text tbody{display:table-row-group!important}.article-node--text tfoot{display:table-footer-group!important}.article-node--text tr{display:table-row!important}.article-node--text th{color:#fff;text-align:left;text-transform:uppercase;letter-spacing:.04em;background:#2d3277;padding:8px 12px;font-size:.8rem;font-weight:700;display:table-cell!important}.article-node--text td{border-bottom:1px solid var(--border);color:var(--text-700);vertical-align:top;padding:8px 12px;display:table-cell!important}.article-node--text tr:last-child td{border-bottom:none}.article-node--text tr:nth-child(2n) td{background:#f9fafb}.article-node--text code{color:#2d3277;background:#eee;border-radius:4px;padding:2px 5px;font-family:Courier New,Courier,monospace;font-size:.85em}.article-node--text pre{color:#cdd6f4;border-radius:var(--radius);background:#1e2030;margin:0 0 10px;padding:14px 16px;font-size:.85rem;line-height:1.6;overflow-x:auto}.article-node--text pre code{color:inherit;font-size:inherit;background:0 0;border-radius:0;padding:0}.article-node--text blockquote{border-radius:0 var(--radius-sm)var(--radius-sm)0;color:var(--text-700);background:#eef2ff;border-left:4px solid #2d3277;margin:0 0 10px;padding:8px 14px;font-style:italic}.article-node--steps{counter-reset:steps;border-radius:var(--radius);background:#eee;border:none;flex-direction:column;gap:12px;margin:0;padding:16px 18px;font-family:Arial,sans-serif;list-style:none;display:flex}.article-node--steps li{color:var(--text-700);counter-increment:steps;align-items:flex-start;gap:14px;font-size:.95rem;line-height:1.65;display:flex}.article-node--steps li:before{content:counter(steps);color:#fff;background:#2d3277;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:28px;height:28px;margin-top:1px;font-size:.78rem;font-weight:700;display:flex}.article-node--image-figure{min-height:120px;margin:0}.article-node--image-figure--branch{margin-inline:-4px}.article-node--image-figure--branch .article-node--image{box-shadow:none;background-color:#fff}.article-node--image-btn{all:unset;cursor:zoom-in;border-radius:var(--radius);width:100%;display:block;position:relative;overflow:hidden}.article-node--image-btn:focus-visible{outline:3px solid var(--accent);outline-offset:3px}.article-node--image{object-fit:contain;border-radius:var(--radius);background-color:#f5f5f5;width:100%;max-width:100%;max-height:480px;transition:filter .2s;display:block;box-shadow:0 1px 4px #0000001a}.article-node--image-btn:hover .article-node--image{filter:brightness(.94)}.article-node--image-zoom{color:#fff;opacity:0;pointer-events:none;background:#0000008c;border-radius:50%;justify-content:center;align-items:center;width:32px;height:32px;transition:opacity .2s;display:flex;position:absolute;bottom:10px;right:10px}.article-node--image-btn:hover .article-node--image-zoom{opacity:1}@media (pointer:coarse){.article-node--image-zoom{opacity:1}}.article-node__tap-hint{color:var(--muted);text-align:center;margin:4px 0 0;font-size:.75rem;display:block}.article-question__branch .article-node__tap-hint{display:block}.article-node__caption{color:var(--muted);text-align:center;margin:6px 0 0;font-size:.8rem;font-style:italic;line-height:1.4}.article-lightbox{background:#fff;border:none;border-radius:12px;width:fit-content;max-width:min(92vw,900px);max-height:90vh;margin:0;padding:0;position:fixed;top:50%;left:50%;overflow:hidden;transform:translate(-50%,-50%)}.article-lightbox__inner{flex-direction:column;align-items:center;max-width:min(92vw,900px);display:flex;position:relative}.article-lightbox::backdrop{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#000000d1}.article-lightbox__close{z-index:10;cursor:pointer;width:44px;min-width:44px;height:44px;min-height:44px;color:var(--text-900);background:#ffffffeb;border:none;border-radius:50%;justify-content:center;align-items:center;transition:background .15s;display:flex;position:absolute;top:12px;right:12px;box-shadow:0 2px 8px #0000004d}.article-lightbox__close:hover{background:var(--accent);color:#fff}.article-lightbox__close:focus-visible{outline:3px solid var(--accent);outline-offset:2px}.article-lightbox__img{object-fit:contain;background:#f5f5f5;border-radius:12px 12px 0 0;width:auto;max-width:min(92vw,900px);height:auto;max-height:85vh;display:block}.article-lightbox__caption{color:var(--text-500);text-align:center;box-sizing:border-box;width:100%;margin:0;padding:10px 16px 14px;font-size:.85rem;font-style:italic}.article-node--video-figure{margin:0}.article-node--video-figure--branch .article-node--video-wrapper{box-shadow:none;border:1px solid var(--border);background:#fff}.article-node--video-wrapper{border-radius:var(--radius);background:#000;width:100%;padding-top:56.25%;position:relative;overflow:hidden;box-shadow:0 2px 12px #00000026}.article-node--video-wrapper iframe{border:none;width:100%;height:100%;position:absolute;inset:0}.article-node--video-facade{all:unset;cursor:pointer;justify-content:center;align-items:center;width:100%;height:100%;display:flex;position:absolute;inset:0}.article-node--video-facade:focus-visible{outline-offset:-4px;outline:3px solid #fff}.article-node--video-thumb{object-fit:contain;background:#000;width:100%;height:100%;transition:filter .2s;position:absolute;inset:0}.article-node--video-close{z-index:2;border-radius:var(--radius-sm);color:#fff;cursor:pointer;background:#000000bf;border:none;min-height:44px;padding:8px 14px;font-family:inherit;font-size:.8125rem;font-weight:600;transition:background .15s;position:absolute;top:8px;right:8px}.article-node--video-close:hover{background:#000000e6}.article-node--video-close:focus-visible{outline-offset:2px;outline:3px solid #fff}.article-node--video-unavailable{border-radius:var(--radius);border:1px solid var(--border);text-align:center;background:#f9fafb;padding:16px}.article-node--video-unavailable p{color:var(--text-500);margin:0 0 8px;font-size:.875rem}.article-node--video-unavailable__link{color:var(--accent);font-size:.875rem;font-weight:600}.article-node--video-facade:hover .article-node--video-thumb{filter:brightness(.8)}.article-node--video-play{z-index:1;filter:drop-shadow(0 2px 8px #00000080);transition:transform .15s;position:relative}.article-node--video-facade:hover .article-node--video-play{transform:scale(1.1)}.article-node--video-play-bg{fill:red;fill-opacity:.9}.article-node--video-facade:hover .article-node--video-play-bg{fill:red;fill-opacity:1}.article-node--video-play-arrow{fill:#fff}.article-question{background:var(--accent-light);border-radius:var(--radius);border:1px solid #c7d4ff;border-left:4px solid var(--accent);flex-direction:column;gap:12px;padding:16px 18px;display:flex;box-shadow:0 2px 8px #2c337412}.article-question__title{color:var(--accent);align-items:center;gap:8px;margin:0;font-size:.95rem;font-weight:700;display:flex}.article-question__title:before{content:"?";background:var(--accent);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:20px;height:20px;font-size:.7rem;font-weight:800;display:inline-flex}.article-question__options{flex-wrap:wrap;gap:8px;display:flex}.article-question__option{border:1.5px solid var(--accent);color:var(--accent);cursor:pointer;background:#fff;border-radius:999px;padding:7px 18px;font-size:.875rem;font-weight:600;transition:background .15s,color .15s,box-shadow .15s;box-shadow:0 1px 3px #2c33741a}.article-question__option:hover,.article-question__option--selected{background:var(--accent);color:#fff;box-shadow:0 2px 8px #2c337440}.article-question__branch{border-top:1px solid #c7d4ff;flex-direction:column;gap:16px;margin-top:2px;padding-top:14px;display:flex}.article-branch-escalations{margin-top:8px}.article-root-escalations{border-top:1px solid var(--border,#e5e7eb);margin-top:4px;padding-top:16px}.article-root-escalations .article-flow__escalations-title{margin-bottom:12px}.article-branch-escalations .escalation-item.clickable:hover{background:#0000000f}.article-branch-escalations .article-flow__escalations-title{letter-spacing:.6px;text-transform:uppercase;color:var(--text-500);margin:0 0 8px;font-size:11px;font-weight:600}.support-legacy-root .escalation-item--inline{cursor:default;padding:16px;display:block}.support-legacy-root .escalation-item--inline:hover{box-shadow:none;transform:none}.support-legacy-root .escalation-item--inline .ticket-modal__form{margin-top:8px}.support-legacy-root .escalation-item--inline .ticket-modal__title{margin-bottom:4px;font-size:15px}.article-flow__escalations{border-top:2px solid var(--border);margin-top:36px;padding-top:24px}.article-flow__escalations-title{text-transform:uppercase;letter-spacing:.07em;color:var(--muted);margin:0 0 16px;font-size:.8rem;font-weight:700}.article-flow__escalations .support-legacy-root{background:0 0;border-radius:0;padding:0}.feedback-popup{z-index:120;border:1.5px solid #00000024;border-top:3px solid var(--accent);border-radius:var(--radius);background:#fff;flex-direction:column;gap:12px;width:300px;padding:18px 22px;animation:.25s feedback-popup-in;display:flex;position:fixed;bottom:24px;right:24px;box-shadow:0 8px 32px #0000002e}.feedback-popup--hiding{animation:.2s forwards feedback-popup-out}@keyframes feedback-popup-in{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}@keyframes feedback-popup-out{0%{opacity:1;transform:translateY(0)}to{opacity:0;transform:translateY(20px)}}.feedback-popup__question{color:var(--text-900);margin:0;font-size:.9rem;font-weight:600}.feedback-popup__actions{gap:8px;display:flex}.feedback-popup__btn{border-radius:var(--radius-sm);border:1.5px solid var(--accent);color:var(--accent);cursor:pointer;background:0 0;flex:1;padding:8px;font-size:.875rem;font-weight:600;transition:background .15s,color .15s}.feedback-popup__btn:hover,.feedback-popup__btn--yes{background:var(--accent);color:#fff}.feedback-popup__btn--yes:hover{background:#1e255a;border-color:#1e255a}.feedback-popup__thanks{color:var(--text-700);text-align:center;margin:0;font-size:.875rem;line-height:1.5}.pricing-grid{--meli-yellow:#ffe600;--meli-blue:#2d3277;--meli-blue-light:#4a5097;--meli-gray:#666;--meli-bg:#eee;--meli-green:#39b54a;--meli-white:#fff;grid-template-columns:repeat(3,1fr);gap:20px;width:100%;font-family:Arial,sans-serif;display:grid}.pricing-grid--1{grid-template-columns:minmax(0,280px);justify-content:center}.pricing-grid--2{grid-template-columns:repeat(2,minmax(0,280px));justify-content:center}.pricing-grid--3{grid-template-columns:repeat(3,1fr)}@media (max-width:639px){.pricing-grid,.pricing-grid--1,.pricing-grid--2,.pricing-grid--3{scroll-snap-type:x mandatory;-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:#2d327740 transparent;flex-wrap:nowrap;justify-content:flex-start;gap:12px;padding:4px 2px 10px;display:flex;overflow-x:auto}.pricing-grid::-webkit-scrollbar{height:4px}.pricing-grid::-webkit-scrollbar-thumb{background:#2d327740;border-radius:4px}.pricing-grid .pricing-card{scroll-snap-align:start;flex:0 0 220px}}.pricing-grid .pricing-card{background:var(--meli-white);border:2px solid var(--meli-bg);border-radius:12px;flex-direction:column;gap:10px;min-height:0;padding:20px 16px 18px;transition:border-color .15s,box-shadow .15s;display:flex;position:relative}.pricing-grid .pricing-card:hover{border-color:var(--meli-blue-light);box-shadow:0 4px 16px #2d32771a}.pricing-grid .pricing-card--featured{background:var(--meli-white);border-color:var(--meli-blue);box-shadow:0 4px 16px #2d32772e}.pricing-grid .pricing-card--featured:hover{border-color:var(--meli-blue);box-shadow:0 6px 24px #2d327740}.pricing-grid .pricing-card__badge{background:var(--meli-blue);color:var(--meli-white);letter-spacing:.08em;text-transform:uppercase;white-space:nowrap;border-radius:999px;padding:4px 12px;font-family:Arial,sans-serif;font-size:.65rem;font-weight:700;position:absolute;top:-12px;left:50%;transform:translate(-50%)}.pricing-grid .pricing-card__title{color:var(--meli-blue);text-align:center;text-transform:uppercase;letter-spacing:.03em;margin-top:6px;font-family:Arial,sans-serif;font-size:.9rem;font-weight:700}.pricing-grid .pricing-card--featured .pricing-card__title{color:var(--meli-blue)}.pricing-grid .pricing-card__price{border-bottom:1px solid #2d32771a;flex-direction:column;align-items:center;gap:2px;padding:8px 0 4px;display:flex}.pricing-grid .pricing-card--featured .pricing-card__price{border-bottom-color:#2d327726}.pricing-grid .pricing-card__amount{color:var(--meli-blue);font-family:Arial,sans-serif;font-size:1.75rem;font-weight:900;line-height:1}.pricing-grid .pricing-card__currency{color:var(--meli-blue-light);text-transform:uppercase;letter-spacing:.1em;font-size:.68rem;font-weight:700}.pricing-grid .pricing-card--featured .pricing-card__currency{color:var(--meli-blue-light)}.pricing-grid .pricing-card__features{flex-direction:column;gap:7px;margin:0;padding:0;list-style:none;display:flex}.pricing-grid .pricing-card__feature{color:var(--meli-gray);align-items:flex-start;gap:7px;font-family:Arial,sans-serif;font-size:.8rem;line-height:1.4;display:flex}.pricing-grid .pricing-card__feature svg{color:var(--meli-green);flex-shrink:0;margin-top:1px}.pricing-grid .pricing-card--featured .pricing-card__feature{color:var(--meli-gray)}.pricing-grid .pricing-card--featured .pricing-card__feature svg{color:var(--meli-green)}.pricing-grid .pricing-card__features-label{color:var(--meli-gray);text-transform:uppercase;letter-spacing:.07em;margin:4px 0 0;padding:0;font-family:Arial,sans-serif;font-size:.68rem;font-weight:700}.pricing-grid .pricing-card--featured .pricing-card__features-label{color:var(--meli-gray)}@keyframes ticketModalFadeIn{0%{opacity:0}to{opacity:1}}@keyframes ticketModalSlideUp{0%{opacity:0;transform:translateY(20px)scale(.97)}to{opacity:1;transform:translateY(0)scale(1)}}.ticket-modal{background:0 0;border:none;border-radius:0;width:100%;max-width:100%;height:100%;max-height:100%;padding:0;overflow:visible}.ticket-modal::backdrop{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#00000080;animation:.2s ticketModalFadeIn}.ticket-modal[open]{justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.ticket-modal__panel{background:#fff;border-radius:12px;width:90vw;max-width:540px;max-height:88vh;animation:.3s ticketModalSlideUp;position:relative;overflow:hidden;box-shadow:0 24px 64px #0003}.ticket-modal__scroll{box-sizing:border-box;scrollbar-width:thin;scrollbar-color:#d4d4d4 transparent;max-height:88vh;padding:32px;overflow-y:auto}.ticket-modal__scroll::-webkit-scrollbar{width:5px}.ticket-modal__scroll::-webkit-scrollbar-track{background:0 0}.ticket-modal__scroll::-webkit-scrollbar-thumb{background:#d4d4d4;border-radius:3px}.ticket-modal__close{cursor:pointer;color:#5a5a5a;background:0 0;border:none;border-radius:8px;align-items:center;padding:4px;transition:color .15s,background .15s;display:flex;position:absolute;top:16px;right:16px}.ticket-modal__close:hover{color:#111;background:#0000000f}.ticket-modal__title{color:#111;margin:0 0 6px;padding-right:36px;font-size:20px;font-weight:700}.ticket-modal__description{color:#5a5a5a;margin:0 0 24px;font-size:14px}.ticket-modal__form{flex-direction:column;display:flex}.ticket-modal__fields{flex-direction:column;gap:14px;margin-bottom:20px;display:flex}.ticket-modal__field{flex-direction:column;gap:6px;display:flex}.ticket-modal__label{color:#333;font-size:13px;font-weight:600}.ticket-modal__input{color:#111;box-sizing:border-box;background:#fff;border:1.5px solid #d4d4d4;border-radius:10px;width:100%;padding:10px 14px;font-family:Arial,sans-serif;font-size:14px;transition:border-color .15s;display:block}.ticket-modal__input:focus{border-color:#2c3374;outline:none}.ticket-modal__input:disabled{opacity:.6;cursor:not-allowed;background:#f5f5f5}.ticket-modal__textarea{resize:vertical;min-height:90px}.ticket-modal__file{color:#5a5a5a;cursor:pointer;box-sizing:border-box;background:#f9f9f9;border:1.5px dashed #d4d4d4;border-radius:10px;width:100%;padding:9px 12px;font-family:Arial,sans-serif;font-size:13px;transition:border-color .15s}.ticket-modal__file:hover{border-color:#2c3374}.ticket-modal__file::file-selector-button{color:#fff;cursor:pointer;background:#2c3374;border:none;border-radius:6px;margin-right:12px;padding:6px 14px;font-family:Arial,sans-serif;font-size:12px;font-weight:600;transition:opacity .15s}.ticket-modal__file::file-selector-button:hover{opacity:.85}.ticket-modal__hint{color:#5a5a5a;margin:0;font-size:12px}.ticket-modal__input--error{border-color:#dc2626}.ticket-modal__input--error:focus{border-color:#dc2626;box-shadow:0 0 0 3px #dc26261f}.ticket-modal__field-error{color:#dc2626;margin:4px 0 0;font-size:12px}.ticket-modal__input--readonly{background:var(--bg-50,#f8f9fa);cursor:default;color:var(--text-500);border-color:#00000014}.ticket-modal__prefill-badge{color:#3730a3;vertical-align:middle;text-transform:uppercase;letter-spacing:.3px;background:#e0e7ff;border-radius:4px;margin-left:6px;padding:1px 5px;font-size:10px;font-weight:500;display:inline-block}.ticket-modal__checkbox-label{cursor:pointer;align-items:center;gap:8px;display:flex}.ticket-modal__checkbox{cursor:pointer;width:18px;height:18px;accent-color:var(--accent,#2c3374);flex-shrink:0}.ticket-modal__checkbox:disabled{cursor:not-allowed;opacity:.6}.ticket-modal__error{color:#dc2626;margin:0 0 14px;font-size:13px}.ticket-modal__actions{justify-content:flex-end;gap:10px;padding-top:4px;display:flex}.ticket-modal__actions .ticket-modal__btn{cursor:pointer;border:none;border-radius:10px;justify-content:center;align-items:center;padding:11px 24px;font-family:Arial,sans-serif;font-size:14px;font-weight:600;transition:opacity .15s,transform .15s;display:inline-flex}.ticket-modal__actions .ticket-modal__btn--primary{color:#fff;background:#2c3374}.ticket-modal__actions .ticket-modal__btn--primary:hover:not(:disabled){opacity:.9;transform:translateY(-1px)}.ticket-modal__actions .ticket-modal__btn--primary:disabled{opacity:.6;cursor:not-allowed}.ticket-modal__success{text-align:center;flex-direction:column;align-items:center;gap:16px;padding:24px 0;display:flex}.ticket-modal__success-icon{color:#16a34a}.ticket-modal__success-msg{color:#333;margin:0;font-size:15px;font-weight:500}.article-flow__feedback-inline{background:#fafafa;border-top:1.5px solid #00000014;border-radius:10px;flex-wrap:wrap;align-items:center;gap:16px;margin-top:32px;padding:18px 22px;display:flex}.article-flow__feedback-inline__question{color:var(--text-900);flex:1;min-width:140px;margin:0;font-size:.9rem;font-weight:600}.article-flow__feedback-inline__actions{gap:8px;display:flex}.article-flow__feedback-inline__btn{border-radius:var(--radius-sm);border:1.5px solid var(--accent);color:var(--accent);cursor:pointer;background:0 0;padding:7px 20px;font-family:inherit;font-size:.875rem;font-weight:600;transition:background .15s,color .15s}.article-flow__feedback-inline__btn:hover,.article-flow__feedback-inline__btn--yes{background:var(--accent);color:#fff}.article-flow__feedback-inline__btn--yes:hover{background:#1e255a;border-color:#1e255a}.article-flow__feedback-inline__thanks{color:var(--text-700);margin:0;font-size:.875rem;font-weight:500}.content-preview-fs .feedback-popup{z-index:2100}.status-badge{border-radius:12px;align-items:center;gap:6px;padding:3px 10px;font-size:.8rem;font-weight:500;display:inline-flex}.status-badge--active{color:#16a34a;background:#f0fdf4}.status-badge--inactive,.status-badge--suspended{color:#dc2626;background:#fef2f2}.status-badge--archived,.status-badge--draft{color:var(--text-500);background:#f3f4f6}.status-badge--deleted{color:var(--text-400);background:#f3f4f6;text-decoration:line-through}.status-dot{border-radius:50%;flex-shrink:0;width:7px;height:7px}.status-badge--active .status-dot{background:#16a34a}.status-badge--inactive .status-dot,.status-badge--suspended .status-dot{background:#dc2626}.status-badge--archived .status-dot,.status-badge--draft .status-dot{background:var(--text-500)}.status-badge--deleted .status-dot{background:var(--text-400)}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-space-y-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}@property --tw-ease{syntax:"*";inherits:false}@property --tw-font-weight{syntax:"*";inherits:false}